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Field hearing on consumer complaints in El Paso, TX

CFPB Director Richard Cordray announced a proposed policy that would empower consumers to publicly voice their complaints about consumer financial products and services. When consumers submit a complaint to the CFPB, they would have the option to share their account of what happened in the CFPB’s public-facing Consumer Complaint Database. Publishing consumer narratives would provide important context to the complaint, help the public to detect specific trends in the market, aid consumer decision-making, and drive improved consumer service.

Updated

El Paso, TX

Chamizal National Memorial 800 S San Marcial Street Theatre El Paso, TX

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The CFPB proposed a new policy to empower consumers to share their own story when submitting a complaint about a consumer financial product to the Bureau’s public-facing Consumer Complaint Database.

Agenda

Time Agenda Location Speakers
– Opening Remarks Zixta Martinez, Associate Director of External Affairs, Consumer Financial Protection Bureau
– Remarks by El Paso Mayor Oscar Leeser, Mayor, El Paso, Texas
– Remarks by Texas Consumer Credit Commissioner Leslie Pettijohn, Consumer Credit Commissioner, Finance Commission of Texas
– Remarks by CFPB Director Richard Cordray
– Panelist Introductions and Remarks Nick Clements, Co-Founder, Magnify Money; Beth Givens, Executive Director, Privacy Rights Clearinghouse; Janice Mathis, Vice President of the Peachtree Street Project, Rainbow Push Coalition; Dennis Shaul, CEO, Community Financial Services Association of America; Heather Johnson Shull, Vice President & Co-Lead, Office of Consumer Protection Compliance, Western Union; Ruth Susswein, Deputy Director of National Priorities, Consumer Action
– Audience Testimony Open microphone for public participation

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