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Field hearing on consumer complaints in El Paso, TX

CFPB Director Richard Cordray announced a proposed policy that would empower consumers to publicly voice their complaints about consumer financial products and services. When consumers submit a complaint to the CFPB, they would have the option to share their account of what happened in the CFPB’s public-facing Consumer Complaint Database. Publishing consumer narratives would provide important context to the complaint, help the public to detect specific trends in the market, aid consumer decision-making, and drive improved consumer service.


El Paso, TX

Chamizal National Memorial 800 S San Marcial Street Theatre El Paso, TX


The CFPB proposed a new policy to empower consumers to share their own story when submitting a complaint about a consumer financial product to the Bureau’s public-facing Consumer Complaint Database.


Time Agenda Location Speakers
Opening Remarks Zixta Martinez, Associate Director of External Affairs, Consumer Financial Protection Bureau
Remarks by El Paso Mayor Oscar Leeser, Mayor, El Paso, Texas
Remarks by Texas Consumer Credit Commissioner Leslie Pettijohn, Consumer Credit Commissioner, Finance Commission of Texas
Remarks by CFPB Director Richard Cordray
Panelist Introductions and Remarks Nick Clements, Co-Founder, Magnify Money; Beth Givens, Executive Director, Privacy Rights Clearinghouse; Janice Mathis, Vice President of the Peachtree Street Project, Rainbow Push Coalition; Dennis Shaul, CEO, Community Financial Services Association of America; Heather Johnson Shull, Vice President & Co-Lead, Office of Consumer Protection Compliance, Western Union; Ruth Susswein, Deputy Director of National Priorities, Consumer Action
Audience Testimony Open microphone for public participation