Field hearing on consumer complaints in El Paso, TX

CFPB Director Richard Cordray announced a proposed policy that would empower consumers to publicly voice their complaints about consumer financial products and services. When consumers submit a complaint to the CFPB, they would have the option to share their account of what happened in the CFPB’s public-facing Consumer Complaint Database. Publishing consumer narratives would provide important context to the complaint, help the public to detect specific trends in the market, aid consumer decision-making, and drive improved consumer service.

Updated AUG 08, 2023

Chamizal National Memorial 800 S San Marcial Street Theatre El Paso, TX

JUN 17, 2014 @ 10:30 AM EDT

The CFPB proposed a new policy to empower consumers to share their own story when submitting a complaint about a consumer financial product to the Bureau’s public-facing Consumer Complaint Database.

Agenda

Time	Agenda	Speakers
10:30 AM – 10:35 AM	Opening Remarks	Zixta Martinez, Associate Director of External Affairs, Consumer Financial Protection Bureau
10:35 AM – 10:35 AM	Remarks by El Paso Mayor	Oscar Leeser, Mayor, El Paso, Texas
10:35 AM – 10:40 AM	Remarks by Texas Consumer Credit Commissioner	Leslie Pettijohn, Consumer Credit Commissioner, Finance Commission of Texas
10:40 AM – 10:50 AM	Remarks by CFPB Director	Richard Cordray
10:50 AM – 12:00 PM	Panelist Introductions and Remarks	Nick Clements, Co-Founder, Magnify Money; Beth Givens, Executive Director, Privacy Rights Clearinghouse; Janice Mathis, Vice President of the Peachtree Street Project, Rainbow Push Coalition; Dennis Shaul, CEO, Community Financial Services Association of America; Heather Johnson Shull, Vice President & Co-Lead, Office of Consumer Protection Compliance, Western Union; Ruth Susswein, Deputy Director of National Priorities, Consumer Action
12:00 PM – 12:30 PM	Audience Testimony	Open microphone for public participation