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Field hearing on student debt in Milwaukee, WI

Director Richard Cordray announced that the Bureau is launching a public inquiry into student loan servicing practices that can make paying back loans a stressful or harmful process for borrowers. The issues that the Bureau is seeking information on include: industry practices that create repayment challenges, hurdles for distressed borrowers, and the economic incentives that may affect the quality of service. The CFPB also re-launched an enhanced version of its Repay Student Debt online tool to help borrowers figure out their options for affordable repayment.

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Milwaukee, WI

Wisconsin Center 400 W Wisconsin Avenue Milwaukee, WI

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The CFPB announced the launch of a public inquiry into student loan servicing practices, and unveiled an enhanced version of its Repay Student Debt online tool for borrowers.

Agenda

Time Agenda Location Speakers
– Opening Remarks Zixta Martinez, Associate Director of External Affairs, Consumer Financial Protection Bureau
– Remarks by CFPB Director Richard Cordray, Director, CFPB
– Panelist Remarks and Discussion Justin Draeger, President/CEO, National Association of Student Financial Aid Administrators; Timothy Fitzgibbon, Senior VP, National Council of Higher Education Resources; Dick George, President/CEO, Great Lakes Higher Education Corporation; Chuck Knepfle, Director of Financial Aid, Clemson University; Deanne Loonin, Student Loan Borrower Assistance Project Director, National Consumer Law Center; Jen Wang, Policy Director, Young Invincibles
– Audience Testimony Open Microphone for public participation

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