UniRush LLC and Mastercard International Incorporated
The Consumer Financial Protection Bureau today took action against
Mastercard and UniRush for breakdowns that left tens of thousands of
economically vulnerable RushCard users unable to access their own money to pay
for basic necessities. In October 2015, a rash of preventable failures by
Mastercard and UniRush meant that many customers could not use their RushCard
to get their paychecks and other direct deposits, take out cash, make
purchases, pay bills, or get accurate balance information. UniRush then failed
to provide customer service to many consumers who reached out for help during
the service breakdown. The CFPB has ordered Mastercard and UniRush to pay an
estimated $10 million in restitution to tens of thousands of harmed customers.
The CFPB also fined Mastercard and UniRush $3 million.