Citibank, N.A.
On November 8, 2023, the Bureau issued an order against Citibank, N.A., which is a national bank headquartered in New York City, New York. The Bureau found that Citibank violated the Equal Credit Opportunity Act (ECOA) and its implementing Regulation B by discriminating against certain credit card applicants based on their national origin. The Bureau also found that Citibank failed to provide applicants with an accurate and adequate statement of the specific reasons for the adverse action when the applicant was denied based on their national origin in violation of ECOA and Regulation B. Citibank’s violations of ECOA also constitute violations of the CFPA. The order required Citibank to provide $1.4 million in redress to consumers and pay a $24.5 million civil money penalty. The order also required Citibank to stop its illegal discrimination and take measures to ensure future compliance.
On October 16, 2025, pursuant to the Bureau’s authority under 12 U.S.C. § 5563(b)(3) and under Paragraph 74 of the order, the Bureau terminated the order and waived any alleged non-compliance therewith. Citibank has fulfilled certain obligations under the order, including paying a civil money penalty of $24.5 million to the Bureau as required by Section X of the order, making redress payments required by Section IX of the order, and taking steps to implement injunctive relief to prevent future violations required by the “Conduct Provisions” of the order.