American Honda Finance Corporation
On January 17, 2025, the Bureau issued an order against American Honda Finance Corporation to address its violations relating to its furnishing of inaccurate consumer reporting information.
Enforcement actions
When we take an enforcement action against an entity or person we believe has violated the law, we will post court documents and other related materials here.
The Bureau may enforce the law by filing an action in federal district court or by initiating an administrative adjudication proceeding. Administrative proceedings are conducted by an Administrative Law Judge, who holds hearings and issues a recommended decision. Proceedings are conducted in accordance with the Rules of Practice for Adjudication Proceedings
Goldman Sachs Bank USA
On October 23, 2024, the Bureau issued an order against Goldman Sachs Bank USA.
TD Bank, N.A.
On September 11, 2024, the Bureau issued an order against TD Bank, N.A., a national bank headquartered in Cherry Hill, New Jersey.
Acima Holdings, LLC; Acima Digital, LLC; and Aaron Allred
On July 26, 2024, the Bureau filed a lawsuit against Acima Holdings, LLC and Acima Digital, LLC (collectively, “Acima”), and Acima’s founder and former CEO, Aaron Allred (“Allred”).
Pennsylvania Higher Education Assistance Agency (PHEAA) d/b/a American Education Services or AES
On May 31, 2024, the Bureau filed a lawsuit against the Pennsylvania Higher Education Assistance Agency (PHEAA), a student loan servicer and guaranty agency headquartered in Harrisburg, Pennsylvania, which does business as American Education Services or AES.
Commonwealth Financial Systems, Inc.
On December 15, 2023, the Bureau issued an order against Commonwealth Financial Systems, Inc. (Commonwealth), a Pennsylvania-based third-party debt collection company that collects past-due medical debts and furnishes information about consumers to consumer reporting agencies (CRAs).
Toyota Motor Credit Corporation
On November 20, 2023, the Bureau issued an order against Toyota Motor Credit Corporation (“Toyota Credit”), which is the United States-based auto-financing arm of Toyota Motor Corporation and one of the largest indirect auto lenders in the country.
Phoenix Financial Services, LLC
On June 8, 2023, the Consumer Financial Protection Bureau (Bureau) issued an order against Phoenix Financial Services, LLC (Phoenix), an Indiana-based debt collector that collects primarily past-due medical debts and furnishes information about consumers to consumer reporting agencies (CRAs).
Portfolio Recovery Associates, LLC
On March 23, 2023, the Bureau filed a complaint and proposed stipulated final judgment and order to resolve the Bureau's claims against Portfolio Recovery...
Hyundai Capital America
On July 26, 2022, the Bureau issued a consent order against Hyundai Capital America (HCA), a nonbank automotive finance company based in Irvine, California.
Santander Consumer USA Inc.
On December 22, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Santander Consumer USA Inc. (Santander). Santander, a subsidiary of Banco Santander S.A., is a leading originator and servicer of nonprime auto loans and leases.
Alder Holdings, LLC
On December 11, 2020, the Consumer Financial Protection Bureau (Bureau) and the Arkansas Attorney General filed a proposed stipulated final judgment and order in the United States District Court for the Eastern District of Arkansas against Alder Holdings, LLC (Alder).
Afni, Inc.
On November 12, 2020, the Bureau issued a consent order against Afni, Inc., a non-bank third-party debt collector located based in Illinois that specializes in collecting telecommunications debt.
Harbour Portfolio Advisors, LLC; National Asset Advisors, LLC; and National Asset Mortgage, LLC
On June 23, 2020, the Consumer Financial Protection Bureau settled with Harbour Portfolio Advisors, LLC (Harbour); National Asset Advisors, LLC (NAA); and National Asset Mortgage, LLC (NAM), companies that worked together to issue contracts for deeds to consumers.
Cottonwood Financial, Ltd., d/b/a Cash Store
On April 1, 2020, the Consumer Financial Protection Bureau issued a consent order against Cottonwood Financial, Ltd., which does business under the name Cash Store.
FCO Holding, Inc., Fair Collections & Outsourcing, Inc., Fair Collections & Outsourcing of New England, Inc., FCO Worldwide, Inc. and Michael E. Sobota
On September 25, 2019, the Bureau filed a complaint in federal court in the District of Maryland against Maryland-based debt collectors FCO Holding, Inc. and its subsidiaries, Fair Collections & Outsourcing, Inc., Fair Collections & Outsourcing of New England, Inc., and FCO Worldwide, Inc. (collectively, FCO).
State Farm Bank, FSB
The Bureau of Consumer Financial Protection (Bureau) announced a settlement with State Farm Bank, FSB, a federal savings association headquartered in Bloomington, Ill.
Security Group, Inc., Security Finance Corporation of Spartanburg, Professional Financial Services Corp., et al.
Bureau announced a settlement with Security Group Inc., a South Carolina corporation, and its subsidiaries, Security Finance Corporation of Spartanburg and...
Conduent Business Services, LLC
The CFPB took action against Xerox Business Services, LLC, now called Conduent Business Services, for software errors that...
JPMorgan Chase Bank, N.A.
The CFPB took action against
JPMorgan Chase Bank, N.A. for failures related to information it provides for
checking account screening reports.
CitiFinancial Servicing, LLC (DE), CitiFinancial Company (DE), CitiFinancial Services, Inc. (MN), and CitiFinancial, Inc. (WV)
The Bureau took separate actions against CitiFinancial Servicing and CitiMortgage, Inc. for giving the runaround to struggling homeowners seeking options to...
Navient Corporation, Navient Solutions, Inc. and Pioneer Credit Recovery, Inc.
On January 18, 2017, the Bureau filed a complaint against Navient Corporation and its subsidiaries, Navient Solutions, LLC, and Pioneer Credit Recovery, Inc. Navient Corporation is a nonbank that owns and services student loans.
Works & Lentz, Inc.; Works & Lentz of Tulsa, Inc., and Harry A. Lentz, Jr.
The CFPB is taking action against two medical debt collection law firms and their president for falsely representing that...
Flurish, Inc., d/b/a LendUp
On September 27, 2016, the Bureau took action against online lender Flurish, Inc., doing business as LendUp, for failing to deliver the promised benefits of its products and failing to comply with consumer finance laws.
Wells Fargo Bank, N.A.
On August 22, 2016, the Bureau issued an order against Wells Fargo, N.A. to address its illegal private student loan servicing practices that increased costs and unfairly penalized certain student loan borrowers.
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