Holding debt collectors responsible for false statements
The CFPB filed an amicus brief to help ensure that consumers can hold debt collectors accountable for making false statements.
Blog archive
Protecting families and honest businesses from debt collection abuses
Financial companies that collect and process loan payments play a critical role in consumer finance markets. The Consumer Financial Protection Bureau (CFPB) is the primary federal regulator of the consumer debt collection industry, and today, we submitted our annual report to Congress on the Fair Debt Collection Practices Act (FDCPA).
How to tell the difference between a legitimate debt collector and scammers
When debt collectors contact you, you may not be sure if they are legitimate or trying to scam you.
Your top debt collection questions answered
Learn more about how debt collection works or identify steps that you can take to address your own situation.
Servicemembers and debt collection: Sharing your stories
Servicemembers share their stories of dealing with debt collection. Learn the steps to take when contacted by a debt collector.
How to respond when a debt collector contacts you in three easy steps
Even if the debt is yours, you still have the right not to talk to the debt collector and you can tell the debt collector to stop calling you.
We’ve updated our mortgage servicing rules to provide greater protections for mortgage borrowers and other homeowners
Today we finalized new changes to our mortgage servicing rules. These updates ensure that mortgage servicers treat homeowners and struggling borrowers...
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