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Category: At the CFPB |
Published

Live from Newark!

Today, we held a field hearing on arbitration in Newark, N.J. The event featured remarks from Director Richard Cordray, as well as testimony from consumer groups, industry representatives, and members of the public.

Category: Data, research, and reports |
Published

We took a look at arbitration agreements and here’s what we found

Tens of millions of consumers use financial products or services like credit cards and student loans that include pre-dispute arbitration clauses in their agreements. These clauses can require disputes be resolved through arbitration, rather than through the court system. Since 2012, we’ve being working on a study of arbitration provisions and report to Congress. Here’s what we learned and why it matters.

Category: At the CFPB |
Published

Save the date, Dallas, Texas!

Join us for a field hearing in Dallas, Texas on arbitration. The hearing will take place on Thursday, December 12 at 11 a.m. CST. The event will feature remarks from CFPB Director Richard Cordray, as well as testimony from consumer groups, industry representatives, and members of the public. The field hearing will take place at: […]

Category: Data, research, and reports | Category: Policy and compliance |
Published

Help us design a consumer survey about mandatory pre-dispute arbitration

As part of our effort to study the use of mandatory pre-dispute arbitration clauses in consumer financial contracts, today we are proposing to conduct a nationwide telephone survey of 1,000 credit card holders. In Section 1028 of the Dodd-Frank Act, Congress instructed us to complete a study about arbitration. We released a Request For Information […]