Mortgage Servicing FAQs
https://www.consumerfinance.gov/compliance/compliance-resources/mortgage-resources/mortserv/mortgage-servicing-faqs/
Frequently asked questions (FAQs) on the Mortgage Servicing rule.
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Mortgage answers
https://www.consumerfinance.gov/consumer-tools/mortgages/answers/key-terms/
Find answers to questions about getting a mortgage, paying your mortgage, or reverse mortgages.
Mortgages key terms
https://www.consumerfinance.gov/language/cfpb-in-english/mortgages-key-terms/
Understand key terms related to mortgages in English.
CFPB Sues Ocwen for Failing Borrowers Throughout Mortgage Servicing Process
https://www.consumerfinance.gov/about-us/newsroom/cfpb-sues-ocwen-failing-borrowers-throughout-mortgage-servicing-process/
Mortgage Servicer’s Widespread Errors, Shortcuts, and Runarounds Cost Borrowers Money, Homes.
Consumer Financial Protection Bureau Outlines Mortgage Loan Transfer Process to Prevent Consumer Harm
https://www.consumerfinance.gov/about-us/newsroom/cfpb-outlines-mortgage-loan-transfer-process-prevent-consumer-harm/
The Consumer Financial Protection Bureau today outlined practices to provide mortgage servicers clarity, facilitate compliance, and prevent harm to consumers during the transfer of residential mortgages.
Director Richard Cordray at the National Association of Realtors
https://www.consumerfinance.gov/about-us/newsroom/director-richard-cordray-at-the-national-association-of-realtors/
Over time, we have come to a fuller understanding of how rampant underwriting deficiencies eventually brought about the credit crunch, the financial...
CFPB Examiners Find Mortgage Servicing Problems at Banks and Nonbanks
https://www.consumerfinance.gov/about-us/newsroom/cfpb-examiners-find-mortgage-servicing-problems-at-banks-and-nonbanks/
Today, the Bureau issued a report detailing mortgage servicing problems at banks and nonbanks. The report also found that many nonbanks lack robust systems...
Issue Spotlight: Homeowners face problems with mortgage companies after divorce or death of a loved one
https://www.consumerfinance.gov/data-research/research-reports/homeowners-face-problems-with-mortgage-companies-after-divorce-or-death-of-a-loved-one/
Some people become homeowners following divorce or the death of a spouse. CFPB rules and federal housing program guidelines require mortgage servicers to help these homeowners in a timely way. CFPB complaints suggest that some mortgage servicers are making it difficult for surviving spouses and other homeowners to get the help they need.