Appendix A. Protocol for In-Depth Interviews with Consumers
https://www.consumerfinance.gov/data-research/research-reports/data-spotlight-consumer-experiences-with-overdraft-programs/full-report/appendix-a-protocol-for-in-depth-interviews-with-consumers/
...there any fees or penalties from the merchant? Would you have wanted something different...participant uses prepaid cards, check cashing facilities, payday loans, or other