Capital One Bank

This action results from a CFPB examination that identified deceptive marketing tactics used by Capital One’s vendors to pressure or mislead consumers into paying for “add-on products” such as payment protection and credit monitoring when they activated their credit cards.

Related documents

Consent Order and Stipulation

Order Terminating Consent Order

Press Release

CFPB Probe into Capital One Credit Card Marketing Results in $140 Million Consumer Refund

Fact Sheet

Ending Deceptive Marketing Practices