Where can I file a financial aid or student loan complaint?
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If you’re having an issue with your college or university’s financial aid or student loan, you can file a complaint with a government agency.
Depending on the type of aid you receive for your schooling, you can submit a complaint to these government agencies, and they will work to get you a response.
| Type of Aid | Government agency | Where to submit a complaint |
|---|---|---|
Department of Education (ED) |
ED’s Feedback Center |
|
GI Bill benefits |
Department of Veterans Affairs (VA) |
VA’s Feedback System |
Military Tuition Assistance (TA) or MyCAA benefits |
Department of Defense (DoD) |
|
Private student loan |
CFPB |
Online or by calling us at (855) 411-CFPB (2372). |
Servicing of a federal student loan |
CFPB |
Online or by calling us at (855) 411-CFPB (2372). |
Depending on your issue, you may also want to file a complaint with your school’s accrediting agency or state approval agency. Note that if your school closed, there are processes for getting student loans discharged.