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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

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What do I do if the ATM gave me the wrong amount of money?

Answer:

If the ATM gave you the wrong amount of money, you should immediately call your bank or credit union. 

If your bank or credit union does not own the ATM, you should also call the ATM owner. Make sure you keep your receipts and explain what happened.

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.