Can my bank/credit union charge me a fee to use another bank or credit union's ATM?
Yes. Both your bank or credit union and the owner of the ATM can charge you a fee.
Your bank or credit union must disclose its fee in writing when you open your account or when it adds a new fee. The ATM operator must disclose its fee in writing at the ATM itself.
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Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.