Many people struggle to understand consumer financial products and services. These struggles can be compounded by language barriers, and can make some populations prime targets for exploitation. Recognizing these challenges, we wanted to provide our Spanish-speaking audience with access to clear, unbiased information about financial products and services.
Therefore, today we are unveiling consumerfinance.gov/es.
On consumerfinance.gov/es, you can find answers, in plain-language Spanish, to consumers’ most common questions. It’s also our first responsive site – it works beautifully on mobile devices as well as on desktops – in response to research that shows two-thirds of Latinos who are online tend to access the Internet from a mobile device. And this is just the beginning – we want to continue to expand to include more resources and tools in languages other than English so that we can reach as many people as effectively as possible.
In all of our efforts, hearing from the public is critical in assessing how best to use our tools to improve the workings of consumer financial markets.
We take complaints in Spanish, as well as more than 180 other languages, over the telephone, at 855-411-CFPB (2372). We want everyone, regardless of which language they speak, to know that they have a place to turn when they have a problem with a consumer financial product or service.
The customer may not always be right, but the customer always deserves to have someone who will take the time to listen and, where justified and appropriate, do something about it.