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Category: Info for consumers

The second annual report from the CFPB Ombudsman’s Office

Today, I want to share with you the CFPB Ombudsman’s second annual report, which I delivered to the CFPB Director. The report describes how the Ombudsman’s Office informally assisted consumers and companies in resolving issues with the CFPB this year. What’s new? In this report, you’ll find an update on last year’s systemic recommendations to […]

Published
Category: Info for consumers

The first year at the CFPB Ombudsman’s Office

Today, I want to share with you our first CFPB Ombudsman’s annual report describing the work we’ve done in the last year. Each year we plan on delivering this report to the CFPB Director and then sharing it with you. Last December, we opened the Ombudsman’s Office to assist in resolving individual and systemic process […]