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On-demand forums and tools

The Office of Servicemember Affairs hosts an ongoing series of virtual Military Financial Educator Forums on consumer financial topics for service providers who deliver financial, educational, or legal counseling to servicemembers and their families on military installations worldwide.

The goal of these Military Financial Educator Forums is to supply incremental and easily digestible information on current military consumer financial topics to those service providers.

October 2015 forum

OSA News Desk: The Consumer Complaint Process

The OSA news desk highlights the CFPB complaint process.

Launch webcast

October 2014 forum

OSA News Desk: Credit Reporting and the Military

The OSA News Desk highlights important facts about credit reporting agencies and the credit reporting process. The forum also debunks common myths about consumer credit profiles and gives tips on the best ways servicemembers can build good credit.

Winner of 2015 Bronze Telly Award, which honors excellence in non-broadcast film and video productions.

Launch webcast

May 2014 forum

OSA News Desk: Veteran consumer issues

The OSA News Desk spotlights common consumer issues for veterans and military retirees. The forum also highlights useful tools for helping veterans capitalize on key benefits and critical information necessary for avoiding consumer scams targeted at military veterans.

Launch webcast

September 2013 forum

OSA News Desk: Issues in debt collections

This inaugural edition of the OSA News Desk spotlights servicemember rights and consumer protections under the Fair Debt Collection Practices Act. The forum also teaches viewers how to recognize and help servicemembers fight back against unfair, deceptive and abusive acts or practices by debt collectors who contact them.

Launch webcast

July 2013 forum

Solutions for a troubled mortgage

This forum highlights information on government programs under the Making Home Affordable Program, including HAMP and HAFA, and delves into loan options that can help military families struggling with a mortgage or facing foreclosure. The forum also gives viewers information and tools they can use to help servicemembers and military families with this complex issue.

Launch webcast


Choosing a financial professional

Help us help your servicemembers: Add the CFPB to your website

Action guide for servicemembers with student loans


Complaints received from servicemembers, veterans, and their families April 2015

OSA complaint factsheet – November 2014

Semi-annual military consumer complaint report – March 2014

Semi-annual military consumer complaint report – May 2013

Financial fitness forum whitepaper – September 2012