Skip to main content

Submit a complaint

Have an issue with a financial product or service? We'll forward your complaint to the company and work to get a response from them.

Have questions?
¿Preguntas?
(855) 411-2372

Choose a product or service to get started

If you don’t want to submit a complaint, you can tell your story.

Want to find others like you? Visit the complaint database to read about consumers' experiences, in their own words.

Mortgage

You can submit a complaint about applying for a mortgage, being approved or denied credit, understanding the loan, making payments, signing the agreement, or specific problems when you’re unable to pay.

If you’re behind on your mortgage, or having a hard time making payments, you should get in touch with a HUD-approved housing counselor. Learn how to get help

Choose a different product

Submit a mortgage complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Student loan

You can submit a complaint about a private student loan or about the servicer of your federal student loan. Private student loans are often issued by a bank, a credit union, your school, or another lending institution, while federal student loans typically have names such as Stafford, Grad PLUS, Direct or Perkins.

If you need advice on repaying student loans, visit Repaying Student Debt to learn more about your options, or AskCFPB.

Choose a different product

What type of student loan is your complaint about?

Submit a federal student loan complaint to the CFPB

Complaints about financial aid eligibility or receiving your money for your federal student loan should be directed to the U.S. Department of Education’s website.

Submit a private student loan complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Vehicle loan or lease

You can submit a complaint about loan tactics, applying for a loan, making payments, signing the agreement, or specific problems when you’re unable to pay.

You can also submit a complaint about problems with installment loans and personal lines of credit.

Choose a different product

Submit a vehicle loan or lease complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Payday loan

You can submit a complaint about loans that are typically a few hundred dollars or less, usually due on your next payday.

Choose a different product

Submit a payday loan complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Other consumer loan

Other loan complaints can be about problems with pawn loans, title loans, online loans, store loans, and other installment loans, such as those used for person-to-person or “marketplace” lending, rent-to-own, or medical debt.

Complaints can be about about loan tactics, applying for a loan, making payments, or specific problems when you’re unable to pay.

Choose a different product

Submit an online, store, or other loan complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Bank account or service

You can submit a complaint about products or services offered by a bank or credit union. These complaints can be about opening an account, accessing money, fees, or other issues. They can also be about debit cards that draw from your account.

Choose a different product

Submit a bank account or service complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Credit card or prepaid card

You can submit complaints about credit cards, debit cards, prepaid cards, and other prepaid services such as payroll cards, government benefit cards, gift cards, and mobile wallet.

Complaints can be about managing your account, billing disputes, changes to your APR, fees, unauthorized transactions, and many other issues.

Choose a different product

What type of card is your complaint about?

Submit a credit card complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Submit a debit card complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Submit a prepaid card complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Credit reporting

You can submit a complaint about problems with credit reporting companies.

If you want to complain about multiple credit reporting companies, submit a separate complaint about each company.

Choose a different product

Submit a credit reporting complaint to the CFPB

This form is for submitting complaints about credit reporting companies.

To submit a complaint about a company that reported information about you to a credit reporting company, use the complaint form for the financial product or service provided by that company.

Debt collection

You can submit a complaint about problems with companies or debt collectors trying to collect on a debt, regardless of whether it’s a debt on a credit card, mortgage, or anything else.

Choose a different product

Submit a debt collection complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Money transfer or virtual currency

You can submit a complaint about sending money to someone else or transferring money between two accounts. These complaints can be about transfers within the United States or international transfers.

You can also submit a complaint about virtual currencies. Virtual currencies are a way to track, store, and send value over the Internet. They are also sometimes referred to as digital currencies or cryptocurrencies.

Choose a different product

What type of service is your complaint about?

Submit a money transfer complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Other financial service

You can submit a complaint about check cashing, credit repair, debt settlement, foreign exchange services, traveler’s checks, tax refund anticipation checks, and money order providers.

Complaints can be about unclear or unfair marketing and advertising, fees, customer service, lost or stolen checks or other issues.

Choose a different product

What type of service is your complaint about?

Which of these best describes your issue?

Which of these best describes your issue?

Submit an other financial service complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

What happens after I submit a complaint?

We’ll forward your complaint to the company and work to get a response. After we forward your complaint, the company has 15 days to respond to you and the CFPB. Companies are expected to close all but the most complicated complaints within 60 days.

You’ll be able to review the response and give us feedback. If we find that another agency would be better able to assist, we will forward your complaint and let you know.

Learn more

How will you use my information?

We forward the information you provide so the company can identify you and address your issue. We also share complaint data with state and federal agencies who oversee financial products and services, and we publish a database of non-personal complaint information so the public knows what kinds of complaints we receive and how companies respond.

Learn more