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Accessibility

We are committed to complying with the Rehabilitation Act of 1973 by offering programs and activities that are accessible to all members of the public. We are equally committed to providing an excellent user experience, regardless of disability. We frequently review this site to ensure that it meets or exceeds the requirements of Section 508 of the Rehabilitation Act, which requires that information technology be accessible to people with disabilities. It requires that electronic and information technology developed, procured, maintained, or used by the Federal government be accessible to both employees and members of the public with disabilities.

Definitions of Section 508 standards for web-based information are available from the Access Board.

Reasonable accommodation requests

We also comply with Section 504 of the Rehabilitation Act , which requires that CFPB activities and programs be accessible to members of the public with disabilities.

Persons who need a reasonable accommodation to participate in a CFPB program or activity should email CFPB_504Request@cfpb.gov or call us at (202) 435-9EEO, (855) 233-0362, or (202) 435-9742 (TTY) at least ten business days prior to the meeting or event to request assistance. The request must identify the date, time, location, and title of the meeting or event, the nature of the assistance requested, and contact information for the requester. We will strive to provide, but cannot guarantee that accommodation will be provided for late requests.

Feedback

If you encounter issues with any page on our site that present a challenge for users with disabilities, please let us know by emailing CFPB_Accessibility@cfpb.gov. To help us address the issue, include:

  • The nature of the accessibility problem
  • Your preferred format (electronic format, standard print, large print, etc.)
  • The web address (url) of the requested material
  • Your contact information so we can reach you if we have questions

We appreciate your feedback in helping make our site as accessible as possible.

Formal complaints

If we don’t meet section 508 or section 504 requirements, you can also file a formal complaint within 180 days of the alleged violation. Your complaint, which can be a written statement, an audio file, Braille, electronic, and/or a video should include:

  • Your name and address
  • The date
  • A detailed description of the issue
  • Your signature or the signature of someone authorized to do so on your behalf. Complaints in audio, Braille, electronic, and/or video formats should include an affirmative identity statement, which will be functionally equivalent to your signature
  • If the complaint is on behalf of classes of individuals with disabilities, the identities of those effected (if possible)

Send your complaint to:

Office of Equal Employment Opportunity
Consumer Financial Protection Bureau
1700 G Street, NW
Washington, D.C. 20052

(202) 435-9EEO
(855) 233-0362
(202) 435-9742 (TTY)
CFPB_EEO@cfpb.gov

Within 180 days of getting your complaint, we’ll get back to you with what we found, how we’ll remedy each violation and instructions on how you can appeal within 30 days. More detail about the complaint process.

Third-Party Sites

In addition to this website, we make use of social networks like Twitter and Facebook to spread information and enable you to engage with us. These sites may present issues for visitors with disabilities that we are not able to control or remediate. These sites are never used as the sole source of important information about, or as the sole vehicle for communicating with, the consumer bureau.

Here are some of those sites’ accessibility policies:

Twitter does not appear to have an official statement on accessibility.
Flickr has no official statement on accessibility.