We are committed to providing an excellent user experience, regardless of disability. We frequently review the site to ensure that it meets or exceeds the requirements of Section 508 of the Rehabilitation Act, which requires that information technology be accessible to people with disabilities. It requires that electronic and information technology developed, procured, maintained, or used by the Federal government be accessible to both employees and members of the public with disabilities.
Definitions of Section 508 standards for web-based information are available from the Access Board.
If you encounter issues with any page on our site that present a challenge for users with disabilities, please let us know. To help us address the issue, include:
- The nature of the accessibility problem
- Your preferred format (electronic format, standard print, large print, etc.)
- The web address (url) of the requested material
- Your contact information so we can reach you if we have questions
We appreciate your feedback in helping make our site as accessible as possible.
If we don’t meet section 508 or section 504 requirements, you can also file a formal complaint within 180 days of the alleged violation. Your complaint, which can be a written statement, an audio file, Braille, electronic, and/or a video should include:
- Your name and address
- The date
- A detailed description of the issue
- Your signature or the signature of someone authorized to do so on your behalf. Complaints in audio, Braille, electronic, and/or video formats should include an affirmative identity statement, which will be functionally equivalent to your signature
- If the complaint is on behalf of classes of individuals with disabilities, the identities of those effected (if possible)
Send your complaint to:
Office of Equal Employment Opportunity
Consumer Financial Protection Bureau
1700 G Street, NW
Washington, DC 20052
Within 180 days of getting your complaint, we’ll get back to you with what we found, how we’ll remedy each violation and instructions on how you can appeal within 30 days. More detail about the complaint process.
In addition to this website, we make use of social networks like Twitter and Facebook to spread information and enable you to engage with us. These sites may present issues for visitors with disabilities that we are not able to control or remediate. These sites are never used as the sole source of important information about, or as the sole vehicle for communicating with, the consumer bureau.
Here are some of those sites’ accessibility policies:
Twitter does not appear to have an official statement on accessibility.
Flickr has no official statement on accessibility.