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Annual report of the CFPB student loan ombudsman 2014

The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the Consumer Financial Protection Bureau. Pursuant to the Act, this annual report analyzes complaints submitted by consumers with student loans from October 1, 2013, through September 30, 2014. The largest subset of private student loan complaints we handled relate to the lack of repayment options and flexibility in times of distress.

2014 annual report of the CFPB student loan ombudsman