An official website of the United States Government

Newsroom

We are committed to engaging with the public and members of the media regularly with accurate and up-to-date information on our work. Below are materials produced by our Office of Communications.

You can also view documents that provide guidance to industry and the public.

For press inquiries, please email us at press@consumerfinance.gov. Be sure to include your name, contact information, your publication, and your deadline.

CFPB Takes Action Against Companies For Unfair Billing Of Credit Card Add-On Products And Services

Consumers Billed for Credit Reporting and Identity Theft Protection Benefits They Did Not Receive WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) took action against two credit card add-on product vendors – Affinion Group Holdings, Inc., Affinion’s affiliated companies, and Intersections Inc. – for unfairly charging consumers for credit card add-on benefits they […]


CFPB Takes Action Against Medical Debt Collector

Company Mishandled Consumer Credit Reporting Disputes, Prevented Consumers From Exercising Debt Collection Rights WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) announced an enforcement action against a medical debt collection company for mishandling consumer credit reporting disputes and preventing consumers from exercising important debt collection rights. These practices potentially affected the credit scores […]


CFPB Takes Action Against Servicemember Auto Lender for Aggressive Debt Collection Tactics

Auto Loan Company Misled Servicemembers About Consequences of Nonpayment WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) sued an auto loan company, Security National Automotive Acceptance Company, for aggressive debt collection tactics against servicemembers. In a complaint filed in federal court, the CFPB alleges that the company used a combination of illegal threats […]


CFPB Takes Action Against Guarantee Mortgage For Loan Originator Compensation Violations

Lender Ordered to Pay $228,000 Civil Penalty WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) ordered a California mortgage bank, Guarantee Mortgage Corporation, to pay a civil penalty of $228,000 for paying its branch managers based, in part, on the interest rates of the loans they closed. The Loan Originator Compensation Rule, which […]


CFPB Director Cordray Issues Decision in PHH Administrative Enforcement Action

WASHINGTON, D.C. — Today Consumer Financial Protection Bureau (CFPB) Director Richard Cordray issued a decision in the first appeal of a Bureau administrative enforcement proceeding. The Director’s decision concludes that PHH Corp., a mortgage lender, illegally referred consumers to mortgage insurers in exchange for kickbacks. He also issued a final order that prohibits PHH from […]

CFPB Orders RPM Mortgage to Pay $19 Million for Steering Consumers Into Costlier Mortgages

RPM CEO Erwin Robert Hirt to Pay Additional $1 Million Civil Penalty WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) filed a complaint in federal district court against RPM Mortgage, Inc. and its CEO, Erwin Robert Hirt, for illegally paying bonuses and higher commissions to loan originators to incentivize them to steer consumers […]


CFPB and Florida Attorney General Obtain $27.7 Million Judgment Against Foreclosure Relief Scam Companies

Court Enters Judgment Against the Hoffman Law Group and Affiliates for Deceiving Consumers and Collecting Illegal Advance Fees; Individuals Involved to Auction Jewelry, Watches to Pay Redress WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau and the State of Florida were granted a final judgment against the Hoffman Law Group and corporate affiliates accused […]


CFPB and Department of Justice Take Action Against Provident Funding Associates for Discriminatory Mortgage Pricing

Harmed African-American and Hispanic Borrowers Will Receive $9 Million WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) and the Department of Justice (DOJ) filed a joint complaint against Provident Funding Associates for charging higher broker fees on mortgage loans to African-American and Hispanic borrowers. The agencies also filed a proposed order that, if […]

CFPB Takes Action Against PayPal for Illegally Signing Up Consumers for Unwanted Online Credit

PayPal to Refund $15 Million to Consumers and Pay $10 Million Fine WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) filed a complaint and proposed consent order in federal court against PayPal, Inc. for illegally signing up consumers for its online credit product, PayPal Credit, formerly known as Bill Me Later. The CFPB […]


Prepared Remarks of CFPB Director Richard Cordray on the Sprint and Verizon Enforcement Action

By Richard Cordray

Thank you for joining us today. It is notable that we are amongst the nation’s attorneys general to announce an action that has required quite a bit of federal and state coordination. Together, and alongside the FCC, we are taking action against Sprint and Verizon for illegally cramming consumers’ bills with unauthorized third-party charges. In […]

CFPB Takes Action to Obtain $120 Million in Redress from Sprint and Verizon for Illegal Mobile Cramming

Companies Will Also Pay $38 Million in Fines for Unauthorized Charges on Customers’ Mobile Bills WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau filed proposed orders in federal courts against Sprint and Verizon which, if approved, would provide $120 million in redress to wireless customers who were illegally billed hundreds of millions of dollars […]


CFPB Files Suit Against Nationwide Biweekly for Luring Consumers with False Promises of Mortgage Savings

Consumers Paid $49 Million in Fees for Deceptive Mortgage Payment Program WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) filed a lawsuit in federal district court against Nationwide Biweekly Administration, Inc., Loan Payment Administration LLC, and the companies’ owner, Daniel Lipsky, alleging that Nationwide misrepresents the interest savings consumers will achieve through a […]


CFPB Takes Action Against Property Developers for Marketing Violations

Bureau Orders Developer and Individuals to Repair Roads WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) took action against a land-development company, International Land Consultants, Inc., and several individuals involved in a Tennessee property development known as Hawks Bluff. The CFPB has ordered the respondents to make repairs to roads in the development. […]


CFPB and State of Maryland Take Action Against “Pay-To-Play” Mortgage Kickback Scheme

Loan Officers and Former Title Company Executives Who Traded Cash and Marketing Services for Illegal Referrals Will Be Banned, Pay Redress and Penalties WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) and the Maryland Attorney General took action against the participants in a mortgage-kickback scheme. In a complaint filed in federal court, the […]