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We are committed to engaging with the public and members of the media regularly with accurate and up-to-date information on our work. Below are materials produced by our Office of Communications.

You can also view documents that provide guidance to industry and the public.

For press inquiries, please email us at press@consumerfinance.gov. Be sure to include your name, contact information, your publication, and your deadline.

CFPB Takes Action Against Property Developers for Marketing Violations

Bureau Orders Developer and Individuals to Repair Roads WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) took action against a land-development company, International Land Consultants, Inc., and several individuals involved in a Tennessee property development known as Hawks Bluff. The CFPB has ordered the respondents to make repairs to roads in the development. […]


CFPB and State of Maryland Take Action Against “Pay-To-Play” Mortgage Kickback Scheme

Loan Officers and Former Title Company Executives Who Traded Cash and Marketing Services for Illegal Referrals Will Be Banned, Pay Redress and Penalties WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) and the Maryland Attorney General took action against the participants in a mortgage-kickback scheme. In a complaint filed in federal court, the […]


CFPB Fines Regions Bank $7.5 Million for Unlawful Overdraft Practices

Bank Refunds $49 Million in Illegal Fees to Consumers Who Did Not Opt-In to Overdraft WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) took action against Regions Bank for charging overdraft fees to consumers who had not opted-in for overdraft coverage. The bank also charged overdraft and non-sufficient funds fees on its deposit […]

Prepared Remarks of CFPB Deputy Enforcement Director Cara Petersen on the Regions Bank Enforcement Action Press Call

By Cara Petersen

Today the Consumer Financial Protection Bureau is taking its first enforcement action under the federal rules that protect consumers against illegal overdraft fees by their banks. We are taking action against Alabama-based Regions Bank for failing to ask consumers if they wanted overdraft service before charging them fees for this service. Regions amplified this harm […]


CFPB and Federal Trade Commission Take Action Against Green Tree Servicing for Mistreating Borrowers Trying to Save Their Homes

Green Tree to Pay $48 Million in Borrower Restitution and $15 Million Fine for Servicing Failures WASHINGTON, D.C.– Today, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) took action against Green Tree Servicing, LLC, for mistreating mortgage borrowers who were trying to save their homes from foreclosure. The mortgage servicer failed […]


CFPB Takes Action Against Military Allotment Processor for Charging Servicemembers Hidden Fees

Servicemembers Unknowingly Paid Millions in Fees to Fort Knox National Company and Military Assistance Company WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) is taking action against Fort Knox National Company and its subsidiary, Military Assistance Company, for charging servicemembers millions of dollars in hidden fees. The military allotment processor did not clearly […]


Prepared Remarks of CFPB Director Richard Cordray on the Illegal Tax-Refund Scheme Enforcement Press Call

By Richard Cordray

Thank you for joining us on the call as we announce our first enforcement action taken in conjunction with a tribal government. One way we further our mission to protect consumers is through appropriately sharing information with state and local law enforcement agencies. In 2013, we signed our first Memorandum of Understanding (MOU) with a […]

CFPB and Navajo Nation Take Action to Stop an Illegal Tax-Refund Scheme

Defendants Would Pay a Total of $438,000 in Redress and another $438,000 in Civil Penalties WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) announced that, together with the Navajo Nation, it is taking action against companies and individuals who operated an illegal tax-refund scheme. The scheme was based on tax-preparation franchises steering low-income […]


CFPB Takes Action Against Mortgage Lender for Deceptive Advertising

Bureau Orders RMK Financial to Pay $250,000 for Deceiving Borrowers with Claims of Government Affiliation WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) took action against RMK Financial Corporation for deceptive mortgage advertising practices, including ads that led consumers to believe that the company was affiliated with the U.S. government. The CFPB is […]


CFPB Takes Action Against “Bad Check” Debt Collector

Nationwide Operation Deceptively Threatened Consumers with Criminal Prosecution and Jail Time for Writing Bounced Checks WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) announced an enforcement action against a nationwide debt collection operation and its chief executive officer for using deceptive threats of criminal prosecution and jail time in order to intimidate consumers […]


Prepared Remarks of CFPB Director Richard Cordray at the National Association of Attorneys General

By Richard Cordray

Robert F. Kennedy once said something that is apt for the work we all do: “The challenge of politics and public service is to discover what is interfering with justice and dignity for the individual here and now, and then to decide swiftly upon the appropriate remedies.” I have spoken with you before about some of these obstacles that interfere with justice and dignity for consumers – which we regularly refer to as “the four Ds.” We see them much too often: deceptive marketing, debt traps, dead ends, and discrimination. Today I would like to revisit these obstacles and describe some of the progress we are making to combat them.


CFPB Takes Action Against Mortgage Companies For Misrepresenting U.S. Government Affiliation

CFPB Sues Mortgage Lender for False Reverse Mortgage Ads; Orders Others to End Deceptive Advertising WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) is taking action against three mortgage companies for misleading consumers with advertisements implying U.S. government approval of their products. The CFPB is suing reverse mortgage lender All Financial Services, seeking […]


CFPB Takes Action Against NewDay Financial for Deceptive Mortgage Advertising and Kickbacks

Lender to Pay $2 Million Civil Penalty for Illegal Conduct WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) took action against NewDay Financial, LLC for deceptive mortgage advertising and kickbacks. NewDay deceived consumers about a veterans’ organization’s endorsement of NewDay products and participated in a scheme to pay kickbacks for customer referrals. NewDay […]


CFPB Orders Subprime Credit Card Company to Refund $2.7 Million for Charging Illegal Credit Card Fees

‘Fee-Harvester’ Credit Cards Misrepresented Charges, Hit Consumers With Excessive Fees WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) ordered Continental Finance Company LLC, a subprime credit card company based in Delaware, to refund an estimated $2.7 million to approximately 98,000 consumers who were charged illegal credit card fees. The agency found that the […]


CFPB Takes Action to Shut Down Sham Credit Card

WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) asked a federal district court to enter a consent order that would permanently ban a Texas-based company, Union Workers Credit Services, from offering any consumer credit products or services after it duped thousands of consumers into signing up for a sham credit card. The order […]