Category: At the CFPB | Category: Info for consumers

Meet someone who has personally worked with more than 2,000 consumers

Yesterday, I had the honor of meeting Whitney, a star member of our team who answers calls from consumers. She’s personally helped more than 2,000 people who have called in about financial products and services.

I sat in on three of her calls:

  • A woman checking the status of her auto loan complaint,
  • A homeowner with a complaint about her mortgage,
  • A small business owner who had a problem with her business credit card — so we helped her get in touch with her attorney general’s office.

It was an inspiration to meet Whitney — and all of her colleagues who work directly with consumers day in and day out — to thank them personally for their dedication and to see how passionate they are about working with you.

I can’t recommend highly enough that if you have a question or a problem with a financial product you should give us a call at (855) 411-2372. Tell them I said “hello!”

CFPB director at a call center

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