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Consumer Response Annual Report

The Consumer Financial Protection Bureau began consumer response operations on July 21, 2011 and became the first federal agency solely focused on consumer financial protection. Taking in, resolving, and analyzing consumer complaints is an integral part of the CFPB’s work. The Bureau’s Consumer Response team hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of financial institutions, and assists in addressing their complaints.

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