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Reports

Monthly Complaint Report, Vol. 2

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints. The Monthly Complaint Report uses a three-month rolling average, comparing […]

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Leveraging technology to empower mortgage consumers at closing

As part of the our broader efforts to improve the mortgage process for consumers, we took a close look at one important part of a mortgage transaction: the closing process. We became interested in how a technology-enabled closing (eClosing) could facilitate an improved consumer experience – one where consumers better understand the closing documents and […]

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Plain Writing Act compliance report 2015

We’ve adopted plain language as a core principle for all of our consumer-facing content. As such, we apply plain language principles in all of our consumer print and online materials– including brochures, web content, blog posts, and other social media. Check out our Plain Writing Act compliance report to learn more.

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Monthly complaint report, vol. 1

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints. The Monthly Complaint Report uses a three-month rolling average, comparing […]

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