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2014 Consumer Response Annual Report

We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace. Every complaint we receive makes a difference. Complaints give us insight into what’s happening to consumers around the country, right now. This report explores how we’ve made strides over the […]

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Fair Debt Collection Practices Act Annual Report 2015

We’re pleased to submit to Congress our fourth annual report summarizing activities to administer the Fair Debt Collection Practices Act (FDCPA). This year’s report describes activities conducted by the CFPB and the FTC during 2014 in relation to debt collection. The CFPB and the FTC work closely to coordinate debt collection enforcement actions among other […]

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CFPB Independent Audit of Selected Operations and Budget, Fiscal Year 2014

In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau. The purpose of this audit is to provide objective analyses to improve program performance and operations, reduce costs, facilitate decision-making, and contribute to public accountability. This year’s independent audit, conducted by KPMG, L.L.P., evaluated: […]

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Supervisory Highlights: Winter 2015

The supervision of companies offering financial products and services is one of our core functions, and we remain committed to periodically publishing Supervisory Highlights to share general information about examination findings without identifying specific institutions (except for public enforcement actions). We also publish this report to communicate operational changes to our supervision program, and to […]

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Arbitration Study: Report to Congress 2015

The Dodd-Frank Wall Street Reform and Consumer Protection Act requires that we study arbitration agreements and provide a report to Congress of our findings. Companies provide almost all consumer financial products and services under written contracts. Arbitration agreements, in those contracts, can require that parties resolve any subsequent disputes through privately-appointed individuals (arbitrators), rather than […]

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Consumer voices on credit reports and scores

To better understand consumers’ perspectives on their credit reports and scores, we conducted focus groups with consumers from diverse backgrounds across the country. Through this research, we examined issues such as whether consumers were checking their credit scores and reports, how they were doing it, and what motivated them to check it. Key takeaways from […]

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