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Mortgage closings today

Buying a home is one of the biggest financial decisions most people will make in their lifetimes, but navigating the closing process can be a challenge. We’re well aware of the frustrations that consumers feel when they walk into their mortgage closing and face a tall stack of detailed documents. That’s why we’ve committed to […]

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Mid-year report on private student loans 2014

We received more than 2,300 private student loan complaints and more than 1,300 debt collection complaints related to student loans between Oct. 1, 2013 and March 31, 2014. This mid-year update discusses specific co-signer issues reported by borrowers and also offers analysis and discussion to address issues reported by consumers in the student loan marketplace. […]

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2013 Office of Minority and Women Inclusion annual report

This report provides detailed information about our diversity and inclusion efforts from January 1, 2013 until December 31, 2013, unless otherwise noted. Our OMWI office is responsible for developing standards for (1) equal employment opportunity and the racial, ethnic, and gender diversity of the workforce and senior management of the agency; (2) increased participation of […]

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2013 Consumer Response annual report

We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace. Every complaint we receive makes a difference. Complaints give us insight into what’s happening to consumers around the country, right now. This report explores how we’ve made strides over the […]

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No FEAR Act annual report

We’re releasing our Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) Annual Report for Fiscal Year 2013. This report summarizes accomplishments in our developing Equal Employment Opportunity program. The report also highlights our strong commitment to abide by civil rights laws and merit systems principles and to promote accountability. Take […]

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CFPB data point: Payday lending

Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse. This first data point provides detailed analysis of consumers’ use of payday loans with a focus on loan sequences, the series of loans borrowers often take […]

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