An official website of the United States Government

Reports

Monthly Complaint Report, Vol. 7

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints. The Monthly Complaint Report uses a three-month rolling average, comparing […]

Read more

Consumer Financial Protection Bureau Independent Audit of Selected Operations and Budget, Fiscal Year 2015

In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau. The purpose of this audit is to provide objective analyses to improve program performance and operations, reduce costs, facilitate decision-making, and contribute to public accountability. This year’s independent audit, conducted by KPMG, L.L.P., evaluated: […]

Read more

Report of the Consumer Financial Protection Bureau Pursuant to Section 1017(e)(4) of the Dodd-Frank Act

The Consumer Financial Protection Bureau (CFPB or Bureau) is pleased to present this report to the Committees on Appropriations of the United States Senate and House of Representatives under Section 1017(e)(4), in fulfillment of its statutory responsibility and commitment to accountability and transparency. This report covers October 1, 2014 – September 30, 2015, the Bureau’s […]

Read more

Monthly Complaint Report, Vol. 6

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints. The Monthly Complaint Report uses a three-month rolling average, comparing […]

Read more

2015 College credit card agreements

The Credit Card Accountability, Responsibility and Disclosure Act (“CARD Act”) requires us to submit to Congress, and to make available to the public, an annual report that lists information submitted to the Bureau concerning agreements between credit card issuers and institutions of higher education or certain organizations affiliated with such institutions. This report refers to […]

Read more

2015 CFPB annual employee survey results

More than 79 percent of the CFPB employee population responded to the fourth annual employee survey conducted between July 15, 2015 and August 14, 2015. We’ll use feedback from tools like the annual employee survey in developing strategies to serve employees’ needs better. View the full report of the fiscal year 2015 CFPB annual employee […]

Read more