This is our second report detailing the data and trends surrounding complaints from servicemembers, veterans, and their families. In this report, you’ll find the types and trends of military consumer complaints we’ve handled since opening our doors in July 2011. We’ve received complaints from all 50 states and from all branches and ranks of the […]
Listening to consumers and reviewing and analyzing their complaints is an integral part of our work in understanding issues in the financial marketplace, and helping the market work better for consumers. Between October 22, 2012 and February 1, 2014, we handled about 31,000 complaints from consumers frustrated with credit reporting companies. The majority of those […]
Our mission is to help ensure a financial services marketplace that operates in accordance with federal consumer financial law and works well for both consumers and businesses that serve them. Since the last issue of Supervisory Highlights, our supervisory activities have continued to identify mortgage servicing problems, including unfair and deceptive practices. In this issue […]
This report presents insights that can be helpful to researchers, practitioners, and funders undertaking or contemplating rigorous research into the effectiveness of different financial capability approaches. It summarizes the successful strategies and pitfalls of conducting rigorous evaluation of financial capability interventions, shared during a roundtable discussion with Urban Institute and CFPB staff, as well as […]
Every year, we provide Congress with a report on our plans for training and workforce development, workplace flexibilities, and recruitment and retention. Our third report demonstrates the progress we’ve made in building and developing the workforce needed to successfully accomplish our mission. Read our third annual report to Congress.
Pursuant to Section 1017(e)(4) of the Dodd-Frank Act, and our commitment to accountability and transparency, we are pleased to present this report to the Committees on Appropriations of the United States Senate and House of Representatives, which covers the time period from August 1, 2012 through September 30, 2013, the end of the Bureau’s fiscal […]