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Monthly Complaint Report, Vol. 5

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints. The Monthly Complaint Report uses a three-month rolling average, comparing […]

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OSA semi-annual snapshot of servicemember complaints

As of November 2015, the Consumer Financial Protection Bureau has received thousands of complaints from servicemembers, veterans, and their dependents about high-cost consumer credit. This report provides information on what we’ve learned from these complaints. We also provide information on recent updates from the Department of Defense to the regulations implementing the Military Lending Act; […]

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Semi-Annual Report Fall 2015

At the Consumer Financial Protection Bureau, we are deeply committed to achieving our mission as the nation’s first federal agency whose sole focus is protecting consumers in the financial marketplace. Financial products like mortgages, credit cards, and student loans involve some of the most important financial transactions in people’s lives. Through the Dodd-Frank Wall Street […]

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Financial report fiscal year 2015

The financial report provides readers with the results of CFPB’s operations to protect the rights of financial consumers and the results of CFPB’s financial operations. For the fifth consecutive year, the Government Accountability Office has rendered an unmodified or “clean” audit opinion on the CFPB’s financial statements for fiscal years 2015 and 2014. Read the […]

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Mobile financial services: A summary of comments from the public on opportunities, challenges, and risks for the underserved

The CFPB’s Office of Financial Empowerment issued a Request for Information (RFI) to find out more about mobile financial services and how low-income and economically vulnerable consumers are using them. This report provides a description of mobile financial services, a discussion of the opportunities and risks, and key takeaways from the comments. Read the report […]

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Supervisory Highlights: Fall 2015

In this issue of Supervisory Highlights, we report examination findings in the areas of consumer reporting, debt collection, mortgage origination, mortgage servicing, student loan servicing, and fair lending. As in past editions, this report includes information about recent public enforcement actions that were a result, at least in part, of our supervisory work. The report […]

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