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Reports

Financial wellness at work

In the wake of the recession, many employers have seen how financial distress reduces worker productivity, increases absenteeism, and undermines employees’ health. Forward-looking employers have begun to take action, adopting creative approaches to enhance employee financial well-being. We’ve been researching how innovative companies are leveraging technology, peer-to-peer relationships, and other promising practices to find low-cost, […]

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Building financial capability in youth employment programs

Youth employment programs present a promising opportunity for helping disadvantaged youth acquire the financial knowledge, skills, and access to resources they need to effectively manage their finances through adulthood. That’s why we’ve partnered with the Administration for Children and Families (ACF) to produce Building Financial Capability in Youth Employment Programs. This report provides an overview […]

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Data point: Checking account overdraft

Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse. This third data point provides analysis of consumers’ experience with checking account overdraft. Take a look at our findings in the Data point: Checking account overdraft.

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Plain Writing Act compliance report 2014

We’ve adopted plain language as a core principle for all of our consumer-facing content. As such, we apply plain language principles in all of our consumer print and online materials– including brochures, web content, blog posts, and other social media. Check out our Plain Writing Act compliance report to learn more.

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2014 Financial literacy annual report

Empowering people to take more control over their economic lives is essential to our mission. That’s why we’ve made financial education a critical component of our work. Our financial education strategy focuses on providing information and tools to help consumers navigate financial choices, and integrating financial capability training into other programs and services where consumers […]

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Consumer Response: A snapshot of complaints received

We began accepting consumers’ credit card complaints on July 21, 2011 and we now accept complaints about mortgages, bank accounts and services, private student loans, other consumer loans, credit reporting, money transfers, debt collection, and payday loans. This snapshot report provides an overview of how we handle complaints and presents an analysis of complaints received […]

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