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Consumer voices on credit reports and scores

To better understand consumers’ perspectives on their credit reports and scores, we conducted focus groups with consumers from diverse backgrounds across the country. Through this research, we examined issues such as whether consumers were checking their credit scores and reports, how they were doing it, and what motivated them to check it. Key takeaways from […]

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Snapshot of reverse mortgage complaints December 2011 – 2014

Reverse mortgages are a special type of loan that allows homeowners, 62 and older, to borrow against the accrued equity in their homes. Reverse mortgages can help some older homeowners meet financial needs, but they can jeopardize retirement security if not used carefully. We’ve heard many complaints from consumers who have experienced problems with reverse […]

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Financial well-being: The goal of financial education

A growing consensus is emerging that the ultimate measure of success for financial literacy efforts should be improvement in individual financial well-being. But financial well-being has never been explicitly defined, nor is there a standard way to measure it. This report provides a conceptual framework for defining and measuring success in financial education by delivering […]

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Consumers’ mortgage shopping experience

We aim to help consumers become better and more informed mortgage shoppers. This report examines information related to consumers’ mortgage shopping experience, using responses from the National Survey of Mortgage Borrowers. Our focus is on what the data tell us about the early stages of getting a mortgage, particularly the extent to which consumers shopped […]

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Report of the CFPB pursuant to section 1017(e)(4) of the Dodd-Frank Act

Pursuant to Section 1017(e)(4) of the Dodd-Frank Act, and our commitment to accountability and transparency, we are pleased to present this report to the Committees on Appropriations of the United States Senate and House of Representatives, which covers the time period from October 1, 2013 through September 30, 2014, the end of the Bureau’s fiscal […]

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Growing our human capital: Annual report to Congress 2014

Here’s our report to Congress on training and workforce development, workplace flexibilities, and recruitment and retention at the Consumer Financial Protection Bureau. This report demonstrates the progress we’ve made in building and developing the workforce needed to successfully accomplish our mission. Read our fourth annual report to Congress.

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