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Updates to the consumer complaint database


We’re excited to announce that we’re no longer in beta with our consumer complaint database.

We launched the beta version on June 19th publishing individual-level consumer complaint data — a first for a federal financial regulator.

Since that time, people have been evaluating and sharing the data on social media and in new apps. Today, we are taking additional steps to expand this service to the American people.

First, and as promised, we are releasing consumer credit card complaint data back to December 1, 2011 in the Consumer Complaint Database.

Second, thanks to all of the great feedback and insight we’ve gotten, we are removing the database’s beta tag. While we will continue to expand functionality, data fields, and the “look and feel” of the database, after performing for three months as designed and without incident, the database is no longer a beta product.

One potential area for database expansion is the inclusion of additional products and services. Over the summer we asked for public comment on this idea and got a wide range of comments from a range of interested stakeholders. We are in the process of evaluating those comments and anticipate a final Bureau decision in early 2013.

In addition to expanding the scope of the products covered by the database we continue to evaluate, among other things, the release of consumer narratives, the potential for normalization of the data to make apples-to-apples comparisons more user friendly, and the expansion of functionality to improve user experience.

Thank you for your help in getting the tool where it is today – we’re excited for what you’ll do with the data next.

Scott Pluta is the Assistant Director for Consumer Response at the Consumer Financial Protection Bureau.

  • LStreet

    It is interesting that the complaints are all designated as “no” in the Timely Response column. What is the timeframe allowed for a response to a complaint that is considered “timely” by the CFPB?

  • Rd

    Thank you, CFPB! Finally the voices of the “little guy”
    carry some weight! The CFPB staff and processes are superb; Lstreet, it is not the CFPB’s fault the victimizers
    are asking for more time to construct a riskless reply. This system works! As
    Churchill once said “The truth is incontrovertible, malice may attack it, ignorance
    may deride it, but in the end; there it is.” Keep calm and carry on!

  • Rd

    What does bother me is that three companies, not affiliated with our government, are tracking us on this site: 1. Comscore Beacon 2. Google Analytics 3. Gravatar. Please, alter this site to https:// so our matters and comments remain private! Thank you!

  • CJ Vasquez

    I get an error message when I click on the “consumer complaint database” hyperlink.

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