An official website of the United States Government
  • Home
  • Blog
  • Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans

Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans

By

What are you going to make with #CFPBdata?

Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints.

Today, based on feedback from the public, we’re expanding it – and increasing the number of complaints from about 19,000 to more than 90,000. Here’s what we’re adding data about:

  • Mortgage complaints submitted since we started taking mortgage complaints on December 1st, 2011.
  • Complaints about bank accounts and services submitted since we started taking them on March 1st, 2012.
  • Private student loan complaints submitted since we started taking them on March 1st, 2012.
  • Complaints about other consumer loans (for example, if you got a loan to finance your daughter’s braces) submitted since we started taking them on March 1st, 2012.
  • More specificity about the product each complaint is about, where provided. For example, instead of just “mortgage,” you can see if the complaint is about a reverse mortgage or a conventional fixed mortgage, etc.

And we’re not satisfied quite yet – more expansions are coming. In the future, we’ll add even more products and improvements to the user experience.

The best part is: You don’t have to wait for us to build what you’d like to see from the data. We’re releasing this data as an API, as well as in CSV, JSON, PDF, RDF, RSS, XLS, XLSX, and XML – and we’d love to see what you can do with it.

From infographics to iPhone apps, we’ve seen people do amazing things with the credit card complaint data that was available before today.

If you think you’ve found something interesting in the consumer complaint data, we want to hear about it.

We encourage the public, including consumers, analysts, data scientists, civic hackers, and companies that serve consumers, to analyze, augment, and build on the information in the database to develop ways for consumers to use the complaint data or mash it up with other public data sets to reveal potential trends.

Share your work, from visualizations to new tools, by tweeting @CFPB using the hashtag #CFPBdata.

The Consumer Complaint Database is just another example of our support for an open-data agenda. Our Project Catalyst team also will be using this data to support innovation in the consumer finance space.

Scott Pluta is the Assistant Director for the Office of Consumer Response at the Consumer Financial Protection Bureau.

p.s. As an example of what can be done with the data, we gave one of our staff a day to play with it in Microsoft Excel. Here’s what she came up with. Her example only goes to March 22, and as with the database itself, the data hasn’t been normalized, meaning that in many cases apples-to-apples comparisons can’t always be made. For example, companies with more customers could be expected to have more complaints. States with more people, likewise, would be expected to have more complaints.

  • Debbie

    When attempting to export the mortgage complaint data into Excel, not all of the data transfers (only 12500 rows populated in the Excel file).

  • Avatar

    Are you still including all raw data or have you made the results meaningful by only including those complaints found to have merit?

  • Moses Cleveland

    In its present form, that database is a worthless tool and a worthless resource. It tells people absolutely nothing. Unless they post scanned copies of the complaints, as well as scanned copies of the responses to the complaints (if applicable), why bother. It’s incredible to me that the deep thinkers at this agency concluded that this database in its present form was a good idea. All it tells me is brain lock is the prevailing force in this agency, the same way that brain lock is the prevailing force in every other federal agency. Your government in action, folks. A whole lotta sizzle, zero steak.

  • Christmasegg Foundation

    Would yoou fight an ignorant and ignoring college who falsely suspended and forced schedules to no end until suspended [age55 now] delayed 12-14 yrs , 2 incidences of violence on campus by students against me,caused injury, senior standing, See Christmaseggbiz tweets from the begining we are copying it asap, it is all on the dialog They are blocking the finished product.

  • http://www.facebook.com/profile.php?id=553516586 David F Black

    where are the company names. this is worthless data without the company names

    • Anonymous

      Companies are named in the database itself. And that’s easily sortable so that all complaints lodged against a particular lender are grouped together.

The CFPB blog aims to facilitate conversations about our work. We want your comments to drive this conversation. Please be courteous, constructive, and on-topic. To help make the conversation productive, we encourage you to read our comment policy before posting. Comments on any post remain open for seven days from the date it was posted.