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New feedback system for GI Bill and Tuition Assistance recipients


In April 2012, at Fort Stewart, GA, I was privileged to watch President Obama sign Executive Order 13607: Establishing Principles of Excellence for Educational Institutions Serving Service members, Veterans, Spouses and other Family Members.

The Order directed the Departments of Veterans Affairs and Defense, in consultation with other government agencies, to create a system that would hold educational institutions accountable for the quality of the programs that they provide to those who use military-related education benefits. Its intent was to give military personnel, veterans, and their families the information they need to make informed decisions about where to spend their hard-earned military benefit dollars – and a place to complain if things went wrong.

Today, the CFPB is very pleased to join the Departments of Veterans Affairs, Defense, Education, and Justice, as well as the Federal Trade Commission, in announcing a new online student complaint system where servicemembers, veterans, and their families can report negative experiences at education institutions and training programs administering the Post-9/11 GI Bill, DoD Military Tuition Assistance, and other military-related education benefit programs.

This new feedback system, modeled after CFPB’s complaint system, will help the government identify and address unfair, deceptive, and misleading practices. It’s also intended to have the larger effect of ensuring high-quality academic and student support services for veterans, service members, and their families.

Thanks to all the interagency partners who worked so hard to create this tool that gives military and veteran students the ability to help shape and improve the higher-education experience for themselves, their families and future veterans!

GI Bill recipients can use the new VA GI Bill® Feedback System. DoD Tuition Assistance recipients can provide their feedback as well.

  • Jennifer

    I was so sorry to have missed Holly in Daegu and in Charlottesville. The question that I have despite watching webinars and reading almost everything there is to read on the VA website is the following. Can a Soldier who enlisted in the 80’s, earned and used the Montgomery GI Bill in its entirety, then went to law school, came back on active duty as a CPT, served the requisite time after 9/11, 2001, and is still on active duty by the way, be eligible for Chp 33 benefits? Can someone with this set of facts be eligible for the Post-9/11 GI Bill even though he used the entire Montgomery GI Bill years ago after his enlistment? The answer to this question does not appear anywhere online where I have looked. I don’t want anyone to miss out on this valuable benefit.

    • CFPB Web Team

      Hi Jennifer,
      You can submit questions like this to the VA:
      or by calling (888) GI-BILL1. Thanks for your service to our country!

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