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Falling behind on your student loans? Know your options.


At the Consumer Financial Protection Bureau, we are working to understand the impact of the recession on young consumers and to learn more about what increasing levels of student debt mean for the economy as a whole. But we also know that millions of borrowers are struggling and need help now.

Today, the Consumer Financial Protection Bureau has partnered with the U.S. Department of Education to release a new web tool for borrowers who have fallen behind on their student loan payments. Our tool should help borrowers understand their options, communicate effectively with their servicer or debt collector, and work to bring their loans out of default or delinquency. Addressing the problems of delinquency and default – problems too often ignored – provides these borrowers with opportunities to rebuild their credit, go back to school, or buy a home.

Check out the Student Loan Debt Collection Assistant.

Delinquency and default are an often-overlooked, but quickly growing, segment of the student loan market. Over a quarter of all student loan borrowers are at least one monthly payment behind. Millions of federal student loan borrowers have defaulted on their loans.

These borrowers, like so many other young Americans, were hit hard by the recession. The unemployment rate among young college graduates is more than twice the rate of their older counterparts. Of those who have found work, more than a third of college graduates under age 25 have taken jobs that do not require a college degree. These young adults will feel the impact of graduating into a recession for a decade or more – it will take 10 to 15 years for their salaries to catch up to those who had the benefit of graduating into a healthy job market.

Over the past decade, student debt has grown to an average of over $22,000 for graduates of public colleges and universities and over $28,000 for private school grads. That’s a 20% increase. A growing number of borrowers – greater than one in eight – have debts of $50,000 or more. For too many, this grim economic reality makes making each loan payment in-full and on-time a monthly struggle.

The consequences are serious and the stakes are high. Default can result in thousands of dollars in penalties and fees, damaged credit and can even get you hauled into court. This is a concern for young student loan borrowers, because, unlike virtually all other types of consumer debt, student loans generally cannot be discharged in bankruptcy. That can make a fresh start all but impossible.

For millions of federal student loan borrowers, curing default has an added benefit. A loan in default cannot qualify for income-based repayment, an alternative payment plan that can have a monthly “payment” as low as $0 for extremely low-income borrowers.

If you’ve fallen behind on your loans, check out our new web tool, available here on and at the new, launched by the U.S. Department of Education earlier this week.

The CFPB is working on a number of fronts to help make the student loan market work better for consumers. Working with the Department of Education, the CFPB launched a Know Before You Owe project to solicit input on a “financial aid shopping sheet.” The initiative should help students understand the debt implications of their college choice. And the CFPB set up a student loan complaint system to help ensure that private student lenders and servicers are responsive to potential mistakes and problems that borrowers encounter.

Repaying student debt can be challenging; but, for millions of young Americans, college remains a great investment and the surest path to future financial security. By knowing your rights and options, you can take control of your student loans and get back on track – it may be easier than you think.

  • Dustylady

    What are you doing to change the law, so that students won’t have their Social Security attached? Why can’t they have the protection of bankruptcy in case of disability or unemployment? 

  • Rick

    My credit union has private loans and they require that borrowers get financial aid to certify the amount of educational costs before anyone can borrow. Do all companies do that? My credit union also tells applicants to get federal loans, grants, and scholarships before applying for a private student loan from them. How does the default rate for private student loans at a credit union compare to those at the big banks? I think if the school certifies the cost of eduation first and you can only borrow that amount, then you can’t go bankrupt on the loan. After all, nobody should request to borrow money and get an education without paying for it. If you can’t afford a loan, don’t go to college.

    • Dustylady

      My daughter has huge student loans at the university at Austin, TX. because her first semester there was $30,000 since she was a non-resident and got accepted while living in California. She may become disabled like me in her later years and I am so worried that she won’t be able to collect Social Security because of her huge student loans. 

      • Dustylady

        I forgot to say that yes, she exhausted all federal aid before getting the loans. 

  • Baytech Web Design

    Bankruptcy does not relieve you from student loan obligations.Lenders know this and will almost never agree on a settlement.If you are due a tax refund, the lender will take this money.

  • Premium WordPress Themes

    This is quite helpful.  My husband had accrued quite a bit of loans during college and we’re still paying them off.   $35,000 year.  I would like to know what all our options are for paying but a lower payment.

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