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Dig in: Releasing credit report and money transfer complaint data


We promised more expansions and improvements to the Consumer Complaint Database and, just in time for the National Day of Civic Hacking, we’re delivering on that promise.

Today we’re adding:

  • Complaints about credit reports
  • Complaints about money transfers
  • More specificity about certain issues by adding sub-issues. For example, you’ll see more detail about the specific issue around incorrect information on a credit report such the information isn’t the consumer’s, wrong personal information, etc.
  • The state where the consumer lives. We’ve always had ZIP code, but listing the state can make it even easier to put the data in context.

Adding credit report and money transfer complaints will take the number of complaints in the database to more than 113,000.

Remember, if you think you’ve found something interesting in the consumer complaint data, we definitely want to hear about it and encourage the public, including consumers, analysts, data scientists, civic hackers, and companies that serve consumers, to analyze, augment, and build on the information in the database to develop ways for consumers to use the complaint data or mash it up with other public data sets to reveal potential trends.

Check out our civic hacking challenges and don’t forget to share your work, from visualizations to new tools, by tweeting @CFPB using the hashtag #CFPBdata.

The consumer complaint database is just another example of our support for an open-data agenda. Our Project Catalyst team also will be using this data to support innovation in the consumer finance space.


    If a consumer offers a debt instrument to a credit card company before defaulting, why is the credit card company allowed to refuse the offer and proceed to hand over the account to a debt collector, who in turn also refuses debt instrument offers and instead goes to court and converts an unsecured debt to a secured debt. This entire process seems whacked, especially when debt suspension insurance has been overpriced for the past 20 years by a factor of 10 to 20 times higher than it should have been priced.

  • Mr. J

    Why do the CRAs (Experian, Equifax, TransUnion) treat every customer-submitted document as fraudulent?

    • keller josef

      I have never given authorization to a CRA to collect my data. Such authorization i had denyed,when asked for by a major American Bank.
      Neither have ever given authorization to any CRA to give out data under my name. I hope one day these CRA get sued and shut down,like it was 1967 and before.

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