An official website of the United States Government


You have the right to free, unbiased financial information


CFPB - Four years working for you

If you are confused and lost when you are shopping for a mortgage or when you are figuring out how to pay for college, you are not alone. If you wish you had a financial expert to turn to for trustworthy guidance about paying off debts, or opening a credit card, you are not alone.

If you believe you have the right to free, unbiased financial information, you are not alone – because at the Consumer Financial Protection Bureau, we agree.

It’s our job to provide you with reliable, trustworthy information about the consumer financial marketplace. So, in the past four years we’ve worked hard creating online tools to inform your financial decisions that are truly free – no charges, no ads, no referral fees.

Three financial tools you can trust

Owning a Home helps you understand one of the most important financial decisions you’re likely to make: getting a mortgage. It explains the complex options you have when shopping for a mortgage loan, for example whether to consider a fixed rate or an adjustable rate. It lets you play around with different factors to see how they affect interest rates. You can also find an easy to use checklist for the closing process that will prepare you to sign on the dotted line.

Paying for College helps students, students-to-be, and their parents compare financial aid packages. For people paying off student loans, Repay Student Debt, a part of the tool, helps you understand your options for repayment, gives you resources to avoid missing payments, and offers helpful resources if you’ve defaulted on your loan. You’ll find a sample letter you can send to student loan servicers (the companies that send you a bill each month), and tips on how to communicate with debt collectors.

In Ask CFPB, you’ll find expert answers to more than 1,000 questions about financial products and services including student loans, credit cards, mortgages, credit scores, credit reporting, getting out of debt, and more. Over four million people have found reliable and unbiased answers to common questions, and we’re adding and improving questions all the time thanks to your feedback. You can rate each Ask CFPB question, letting us know if the answer was helpful, too long, incorrect or confusing. You can also submit questions you think would be good additions to the collection.

We will continue to add more features to our tools, create new tools for other major financial decisions, and make sure our resources stay up-to-date as we and other government agencies update rules. Try out our tools, send us your feedback, and share them with your friends.

When key financial decisions arise in your life, you are not alone. You can trust that our tools and resources will provide you with accurate, unbiased information so you can make the financial decisions you believe are best for you and your family.

More tools for Spanish speakers


Leer en Español

Many people struggle to understand consumer financial products and services. These struggles can be compounded by language barriers, and can make some populations prime targets for exploitation. Recognizing these challenges, we wanted to provide our Spanish-speaking audience with access to clear, unbiased information about financial products and services.

Therefore, today we are unveiling

On, you can find answers, in plain-language Spanish, to consumers’ most common questions. It’s also our first responsive site – it works beautifully on mobile devices as well as on desktops – in response to research that shows two-thirds of Latinos who are online tend to access the Internet from a mobile device. And this is just the beginning – we want to continue to expand to include more resources and tools in languages other than English so that we can reach as many people as effectively as possible.

In all of our efforts, hearing from the public is critical in assessing how best to use our tools to improve the workings of consumer financial markets.

We take complaints in Spanish, as well as more than 180 other languages, over the telephone, at 855-411-CFPB (2372). We want everyone, regardless of which language they speak, to know that they have a place to turn when they have a problem with a consumer financial product or service.

The customer may not always be right, but the customer always deserves to have someone who will take the time to listen and, where justified and appropriate, do something about it.


Más recursos para los consumidores que hablan español


Read in English

Muchas personas tienen dificultades entendiendo los productos y servicios financieros. Y es más difícil cuando existe  la barrera del idioma, resultando en que algunas comunidades sean objetivo de explotación. Por esta razón,  hemos querido ofrecer a nuestra audiencia que habla español acceso a información clara y objetiva sobre los productos y servicios financieros.

Por lo tanto, estamos presentando

En, usted podrá encontrar respuestas a las preguntas más comunes de los consumidores en un lenguaje claro y sencillo. También es nuestro primer sitio web ajustable – ya que funciona muy bien en los teléfonos móviles, así como en los computadores – una investigación indicó que dos tercios de los latinos que están en línea tienden a acceder el internet desde un teléfono móvil. Esto es sólo el comienzo – queremos seguir ampliando para incluir más recursos y herramientas en otros idiomas para que podamos llegar a muchas personas lo más efectivamente que sea posible.

En todos nuestros esfuerzos, escuchamos a la opinión pública ya que es fundamental para evaluar la mejor manera de utilizar nuestras herramientas para mejorar el funcionamiento de los mercados financieros de los consumidores.

Aceptamos quejas en español por teléfono al 855-411-CFPB (2372), así como en más de 180  idiomas. Queremos que todos los consumidores, sin importar  la lengua que hablen, sepan que tienen un lugar donde acudir cuando tienen un problema con un producto o servicio financiero. Tal vez el cliente no siempre tenga la razón, pero el cliente siempre merece que alguién se tome el tiempo para escucharlo(a) y, cuando sea justificado y apropiado, hacer algo al respecto.

Live from Los Angeles, CA!


Earlier today, we were in Los Angeles for a discussion on challenges and opportunities faced by new Americans in the consumer marketplace. There were remarks from Director Richard Cordray, followed by discussion by the Consumer Advisory Board, and testimony from consumer groups, industry representatives, and members of the public.

If you missed the livestream, you can watch the recording below.

Foreclosure help is free, and scams are expensive


If you’re having trouble paying your mortgage, we can help you get connected to a HUD-approved housing counselor at no cost to you. The counselor can help you work with your servicer or lender to try to avoid foreclosure, organize your finances, understand your mortgage options, and find a solution that works for you.

Get foreclosure help.

How to spot a scam

Mortgage loan modification scams are designed to take your money by making a false promise of saving you from foreclosure. Scammers may:

  • Ask you to pay high fees upfront to receive services,
  • Promise to get you a loan modification,
  • Ask you to sign over title to your property,
  • Ask you to sign papers that you do not understand,
  • Say you should start making payments to someone other than your servicer or lender,
  • Claim to be conducting a “forensic audit,” or
  • Tell you to stop making mortgage loan payments altogether.

Companies that offer mortgage relief services aren’t allowed to collect any fees until they give you a written offer from your servicer or lender that you decide is acceptable. A mortgage relief company must also tell you that:

  • The company is not associated with the government;
  • Your lender may not agree to modify your loan; and
  • If the company tells you to stop paying your mortgage, that you can lose your home and damage your credit.

If you think you have been scammed

File a complaint online or call us at (855) 411-CFPB (2372) from 8 a.m. – 8 p.m. ET, Monday-Friday.

Share this with #ForeclosureHelpIsFree

It can be hard for people to talk about finances, especially if they’re in trouble. Even if you’re not facing foreclosure yourself, please share a link to this advice with your networks using the hashtag #ForeclosureHelpisFree. You’ll never know who you might be able to help.

Learning to speak financial products and services


It can be hard to understand the language of financial products and services. Just what exactly is a grace period? What about an ARM? A balloon payment? And while the Internet can serve up an answer, how can you be sure it’s the right one?

Ask CFPB, a new interactive online tool from the Consumer Financial Protection Bureau (CFPB), can help.

Say you’re thinking about buying a home. You could type in a question to Ask CFPB’s search box, or you could browse the list of questions in the Mortgage category. Once you’ve done a search, you can also filter by topic, like “fees” or “closing,” or by populations, like servicemembers, students, and older Americans.

Ask CFPB contains three general categories of questions and answers:

  1. Definitions: Financial products and terms are often described in industry jargon. Ask CFPB translates the jargon into clear definitions. You can get answers to questions like, “What is a credit report?” or “What is a reverse mortgage?”
  2. Explanations: Financial products can include many complicated terms and features, and it can be difficult for you to understand how they work. Ask CFPB provides you with general information and explanations on terms and features of financial products.
  3. Situations: Ask CFPB arms you with information and tips to help you navigate various situations. For example, you can use to the tool to ask, “What if my lender quoted me one rate at application but raised it at closing?”

Ask CFPB also lets you provide feedback. You can rate an answer “Helpful,” “Too long,” “Confusing,” or “Incorrect.” And if you don’t find the answer you’re looking for, you can submit a question for consideration.

Our Ask CFPB database currently contains more than 350 questions and answers, primarily focused on credit cards and mortgages. In the coming months, the CFPB will continue to build the database to answer questions about a range of financial products and services, including student loans, auto loans, checking and savings accounts, and prepaid cards.

So visit, take a look, and let us know what you think!