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Reserve la cita, Miami-Dade, Florida!


Únase a nosotros para una audiencia pública en el Condado de Miami-Dade sobre prestatarios de préstamos estudiantiles. La audiencia se celebrará el miércoles 8 de mayo a las 6 p.m. (de la tarde.)

El evento contará con las palabras del Director del CFPB Richard Cordray, así como con los testimonios de grupos de consumidores, representantes de la industria y miembros del público.

La audiencia se celebrará en:

Miami Dade College
Wolfson Campus Chapman Center, Sala 3210
300 N.E. 2nd Avenue
Miami, Fl. 33132

El evento está abierto al público y debe RSVP.

Para RSVP envíe un mensaje con su nombre completo y su afiliación organizacional a

¡Nos vemos allá!

Save the date: join us for a field hearing in Des Moines


Join us for a field hearing in Des Moines, Iowa, on the Consumer Financial Protection Bureau’s Office of Consumer Response Consumer Complaint Database. The hearing will take place on Thursday, March 28 at 11 am CST.

The event will feature remarks from CFPB Director Richard Cordray, as well as testimony from consumer groups, industry representatives, and members of the public. More information on the event to follow.
This event is open to the public and requires an RSVP.


Email with:

• Your full name
• Your organizational affiliation (if any)

See you there!

Twitter: Let’s chat!


We’re excited to co-host a twitter chat with the Federal Trade Commission and the General Services Administration as part of National Consumer Protection Week to answer questions about consumer issues on March 6, 2013, at 2 p.m. ET.

We’ll be taking questions on consumer finance products and services and other consumer issues.

Join the conversation

To participate, tweet questions with the hashtag #NCPW and follow us @CFPB.

Project Catalyst develops portfolio to support innovation


The initiatives announced at the start of Project Catalyst are gaining early traction. In November 2012 in Mountain View, Calif., we launched Project Catalyst, a program to support the creation and growth of innovative consumer financial products and services. The pilot collaborations we announced at our November launch have been actively moving forward. We have received data and are excited to be learning more about financial products and consumer behavior from real world startups.

In December, we announced the Bureau’s proposed Policy to Encourage Trial Disclosure Programs, an initiative aimed at working with industry to identify the best disclosure forms for consumers. In January, we explained the policy in a call with interested innovators. Once the policy becomes final, we will organize another call with the innovator community to answer questions about how to apply for permission to conduct a trial disclosure program.

As promised, we continue to engage with innovators across the country in formal and informal dialogue. Last week, we again went outside the Beltway – this time to New York City to meet with large financial institutions that share our interest in consumer-friendly products and services. We learned more about how these financial institutions are thinking about building and scaling a variety of new financial products. We also received valuable feedback about the policy tools we are using to implement Project Catalyst.

We will continue to engage with the innovator community to ensure the best financial products and services can reach American consumers. Every week we receive a number of new submissions from startups and other innovative companies looking to work with us. We encourage interested parties to send comments, submissions, and questions to us at:

Meet Greg from Michigan


Since we launched on July 21st 2011, we’ve heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the attention of financial institutions, and helped address their complaints. Accepting, resolving, and analyzing consumer complaints is an integral part of our work.

This week, we’ll be featuring stories from consumers who we have helped, and who have agreed to let the CFPB make their stories public.

Greg, a 39-year-old insurance adjuster from Michigan, whose credit rating was damaged after a bank failed to tell him that an account with which he was associated was in arrears.

Greg added his name to his 71-year-old mother’s checking account after he helped her move into an assisted living facility. Six months passed without Greg getting any statements or hearing from the bank. Little did he know, however, that his mother had written a check and the account was racking up big fees because its balance had fallen below zero. He found out about it when he checked his credit report and saw that he owed a collection agency $469.

Greg paid the bill but his credit was harmed and he says the bank wouldn’t help. After the CFPB got involved, the bank apologized for their error, called off the debt collector, and had Greg’s negative credit record removed.

Learn more

To see more about how we handle consumer complaints, read our Consumer Response Snapshot and to see all credit card complaints, visit our consumer complaint database.

CFPB and Military’s Top Uniformed Lawyers Release Joint Statement of Principles


Partnership Between CFPB and the Offices of the Judge Advocate Generals Will Help Better Protect Servicemembers and their Families from Unlawful Acts and Practices

WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) and the Judge Advocate Generals of the United States Army, Marine Corps, Navy, Air Force, and Coast Guard today announced an agreement on a Joint Statement of Principles to provide stronger protections for servicemembers and their families in connection with consumer financial products and services.

The Judge Advocate Generals and the CFPB, among other things, will work together to identify potential violations of federal consumer financial laws and establish a single point of contact within the CFPB’s Enforcement Division that will allow members of the Judge Advocate Generals’ Corps to share information on consumer complaints from servicemembers and military families. In addition, the Offices of the Judge Advocate Generals and the CFPB – including its Office of Servicemember Affairs and Enforcement Division – will create a formal working group with the goal of achieving a coordinated response to unlawful conduct targeted at servicemembers and their families.

“I have worked for years trying to protect military families from predatory practices and to help raise awareness of the unique financial challenges they face – and I know the Judge Advocate Generals have been on the front lines in each of those fights,” said Hollister K. Petraeus, CFPB’s Assistant Director for the Office of Servicemember Affairs. “Servicemembers and their families sacrifice a great deal for our country and they deserve advocates who will use every available resource to protect them from financial threats. Through this partnership and our other efforts, we will work to make sure that the days of military families being easy targets for predatory practices and unscrupulous lenders are a thing of the past.”

“Too often our Soldiers, Marines, Sailors, Airmen, and Coast Guardsmen are targeted by predatory lenders and they become victims of unfair financial practices,” said the Judge Advocate Generals in a joint statement. “This agreement recognizes the crucial role financial readiness plays in mission readiness and we look forward to partnering with the Consumer Financial Protection Bureau to vigorously protect servicemembers and their families from unlawful acts or practices by providers of consumer financial products or services.”

The Judge Advocate Generals and CFPB officials met today to discuss the following goals set forth in the Joint Statement:

  • Protecting servicemembers and their families from unlawful acts or practices by providers of consumer financial products or services, including through enforcement actions where necessary;
  • Creating mechanisms that enable the Offices of the Judge Advocate Generals to provide input on the Bureau’s efforts to improve the marketplace for servicemembers, their families, and law-abiding businesses;
  • Finding ways to work together as efficiently and effectively as possible to address concerns raised by servicemembers and their families about consumer financial products or services; and
  • Working with other offices in the Department of Defense to support improved financial literacy training for servicemembers and their families.

The Joint Statement of Principles was signed by: Hollister K. Petraeus, Assistant Director for the Office of Servicemember Affairs, Consumer Financial Protection Bureau; Richard Cordray, Assistant Director for Enforcement, Consumer Financial Protection Bureau; Lieutenant General Dana K. Chipman, The Judge Advocate General, United States Army; Major General Vaughn Ary, Staff Judge Advocate to the Commandant, United States Marine Corps; Vice Admiral James W. Houck, The Judge Advocate General, United States Navy; Lieutenant General Richard C. Harding, The Judge Advocate General, United States Air Force; and Rear Admiral Frederick J. Kenney, The Judge Advocate General, United States Coast Guard.

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