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How will the Capital One order handle refunds?


The Consumer Financial Protection Bureau (CFPB) has determined that Capital One marketed certain “add-ons” – fee-based services added to credit card accounts – in a way that violated federal law. As a result of enforcement action by the CFPB, Capital One agreed to automatically refund $140 million to 2 million Capital One customers.

Capital One customers: If you’re eligible for a refund and you have an open account, the refund will be automatically credited to your account. If you’re eligible but no longer have an account with Capital One, a check will be mailed to you. You should expect to receive your refund later this year. You don’t need to take any action to get your refund.

If you have questions about whether you are entitled to a refund, please contact Capital One.

Watch out for scammers claiming that they will get you a refund: When large numbers of consumers get refunds, scammers sometimes pop up. The scammer may charge you a fee or try to steal your personal information. If someone tries to charge you, tries to get you to disclose your personal information, or asks you to cash a check and send a portion to a third party in order to “claim your refund,” it’s a scam. Call us at (855) 411-CFPB.

  • Eowynsister

    Contacted Capital One, they refused to help me. Business as usual.

  • alfredo

     I do not let. I only got problems

  • LeeCheung

    Really Hit the Point!

  • David Strada

    So I get $70.00 and the government gets 60 million? *facepalm*

    Also, are there guidelines which would make consumers eligable, or does capital one just pick them at random?

  • Bakul Angkringan


  • Radk55

    thank you for your work and heads up on this capital one issue

  • Dee Wilson

    Thank you Elizabeth Warren!

  • Dee Wilson

    Thank you democrat Elizabeth Warren!

    • Tim

      I thought she was an Indian?

  • Brooks_robert5

    Good Job! You now need to look at Discover Card. They really took advantage of my Mother. Their add ons and continued incresae in credit (Beyound her ability to repay). Following her death she was unable to leave her home to her family. They were relentless in adding “additional benefits” which were of no value to her.

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