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How do I notify the remittance transfer provider about a mistake with my money transfer?

If you think there was a mistake with your remittance transfer, contact the company that sent the money right away. The sooner you notify the company, the sooner your issue can be resolved. Didn’t use a remittance transfer provider? If ...

I sent money to someone in a foreign country, but the amount received was less than what I sent. What can I do?

When you send a remittance transfer, sometimes fees or taxes are charged or deducted from the total amount sent. When you use a remittance transfer provider, federal law gives you the right to dispute any errors. The amount that was ...

I sent money to someone and she couldn't get the money because her information didn't match what I provided. What can I do?

If you believe you gave wrong information, contact the provider and ask if you can correct it. When you send money to someone else, the company you use may require the recipient’s information, such as name and address, or account ...

Can I cancel a money transfer?

You may be able to cancel a money transfer but it depends on the circumstances. If you would like to cancel a transfer, review your contract and receipt, and contact the company immediately. If you sent money internationally, you have ...

I want to use my bank or credit union to transfer money to someone in another country. Does the new federal law about international money transfers apply?

When transferring money to another country, new federal laws may apply depending on whether or not your bank or credit union qualifies as a remittance transfer provider and whether your transfer qualifies as a remittance transfer under federal law. ...

Can I use the Automated Clearing House (ACH) network to transfer funds abroad?

Yes. The Automated Clearing House network , also called ACH, may be used to transfer funds to individuals or businesses in the United States or abroad. In general, ACH transfers that are made by consumers from the United States to ...

What is a wire transfer?

Wire transfers move money electronically from one bank account to another. They can be domestic (between two U.S. accounts) or between a U.S. and international account. A wire transfer is a common way to electronically move money from one person ...

What is a remittance transfer and what are my rights?

Federal law defines “remittance transfers” as most electronic money transfers from people in the United States who used “remittance transfer providers” to send money to recipients abroad. Under federal law, remittance transfers generally describe ...