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Your complaint is more than data—it’s your story

While you can see hundreds of thousands of complaints in the Consumer Complaint Database, these complaints are much more than just data to us. They reflect real and tough challenges people face every day as they try to navigate the financial world. Now we’re giving you the choice to publish your story in our Consumer Complaint Database and help others see what’s happening in the financial marketplace. Learn more about how we’re lifting your voice.

Published Category: Info for consumers

Consumer advisory: 3 pension advance traps to avoid

Many retirees depend on a pension to cover day-to-day as well as occasional unexpected expenses, such as health emergencies or home repairs. Although pension advances may seem like a “quick fix” to your financial problems, they can eat into your retirement income when you start paying back the advance plus interest and fees. Here are three things you can do to protect your retirement pension.

Published Category: Info for consumers

7 factors that determine your mortgage interest rate

If you’re like most people, you want to get the lowest interest rate that you can find on your mortgage loan. But how is your interest rate determined? That can be difficult to figure out for even the savviest of mortgage shoppers. Your lender knows how your interest rate gets determined, and we think you should, too. Learn more about the factors that affect your interest rate.

Nearly half of mortgage borrowers don’t shop around when they buy a home

We shop to find the best price for laptops or appliances, but a report of recent mortgage borrowers found that almost half of us don’t shop around for a mortgage when we buy a home. Failing to shop for a mortgage could cost you. Consumers who consider interest rates offered by multiple lenders or brokers may see substantial differences in the rates. Our report sheds light on consumer behavior, and we have tools that can help.

Published Category: Info for consumers

Consumer Advisory: 7 ways to keep medical debt in check

An estimated 43 million Americans are dealing with medical debt. Debt collection is the top complaint we’ve received since September 2013 and medical collections make up 52 percent of collection accounts on credit reports, far outpacing all other types of debt. Learn more about how you can keep medical debt in check.

Published Category: Info for consumers

Four things older Americans can do about debt collection problems

If you’re an older American and you’re having trouble with debt collectors, you’re not alone. Since July 2013, older Americans have submitted approximately 8,700 complaints to us about debt collection. Learn more about what you or your loved ones can do when experiencing debt collection problems.

Published Category: Info for consumers

Struggling private student loan borrowers are still searching for help

Our new report summarizes complaints from private student loan borrowers about difficulties faced when working with a lender or servicer to avoid default. We also have steps you can take to get valuable information on repayment options to reduce your monthly payment or to temporarily postpone making payments. Learn more about the report and steps you can take.

Published Category: Info for consumers

Special notice for Corinthian students

We announced a lawsuit against for-profit college chain Corinthian Colleges, Inc. We allege that the company lured in tens of thousands of students to take out private loans to cover expensive tuition costs by advertising bogus job prospects and career services. Read our special notice for current and former Corinthian students.