Consumer Complaint Database
These are complaints we’ve received about financial products and services.
Learn about the complaint process.
We don’t verify all the facts alleged in these complaints but we do take steps to confirm a commercial relationship between the consumer and company. Complaints are listed here after the company responds or after they have had the complaint for 15 calendar days, whichever comes first. We remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.
Data by product
Download, sort, and visualize
We're using a tool called Socrata to make it easier to view and organize the data into subsets and visualizations. Additionally, Socrata provides a RESTful API for programmers and researchers.
Example visualizations
Publication criteria
Certain complaint data, like personal information, is not included in this database. Complaints must meet all of the publication criteria in our policy statement.
Reports
Match 29, 2013: Semi-Annual Report of the Consumer Financial Protection Bureau
March 28, 2013: Consumer Response: A Snapshot of Complaints Received
March 28, 2013: Consumer Response Annual Report
October 10, 2012: Consumer Response: A Snapshot of Complaints Received
June 19, 2012: Consumer Response: A Snapshot of Complaints Received
March 31, 2012: Consumer Response Annual Report
January 30, 2012: Semi-Annual Report of the Consumer Financial Protection Bureau
November 30, 2011: Consumer Response interim report on CFPB’s credit card complaint data
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