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Consumer Complaint Database

Consumer Complaint Database

Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.

Consumers have let us know they want to share their complaint descriptions so others can learn from their experience.

View, sort, and filter data right in your browser.

All complaint data we publish is freely available for anyone to use, analyze, and build on.


How one complaint can help millions

  company responses to consumer complaints

  of consumers get timely responses from companies

By submitting a complaint, consumers can be heard by financial companies, get help with their own issues, and help others avoid similar ones. Every complaint provides insight into problems that people are experiencing, helping us identify inappropriate practices and allowing us to stop them before they become major issues. The result: better outcomes for consumers, and a better financial marketplace for everyone.

Have an issue with a financial product or service? Add your voice. Submit a complaint

  company responses to consumer complaints

  of consumers get timely responses from companies


Consumers’ experiences in their own words

These are real complaints from consumers who have opted to share their descriptions of what happened. The complaints were pulled randomly from the database.

Consumer complaint narrative is the consumer-submitted description of “what happened” from the complaint. Consumers must opt-in to share their narrative. We will not publish the narrative unless the consumer consents and consumers can opt-out at any time. The CFPB takes reasonable steps to scrub personal information from each complaint that could be used to identify the consumer.

The company's optional, public-facing response to a consumer's complaint. Companies provide a public response to the CFPB, for posting on the public database, by selecting a response from a set list of options.

The type of sub-product the consumer identified in the complaint. For example, “Checking account” or “Non-federal student loan”

The issue the consumer identified in the complaint. For example, “Deposits and withdrawals” or “Repaying your loan”

The consumer’s reported mailing state for the complaint

The date the CFPB received the complaint. For example, “05/25/2013”

This is how the company responded. For example, “Closed with explanation”

Bank account
Credit card

Credit card complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See credit card complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Credit reporting

Credit reporting complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See credit reporting complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Debt collection

Debt collection complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See debt collection complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Money transfer

Money transfer complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See money transfer complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Mortgage

Mortgage complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See mortgage complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Other financial service

Other financial service complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See other financial service complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Payday loan

Payday loan complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See payday loan complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Prepaid card

Prepaid card complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See prepaid card complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Student loan

Student loan complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See student loan complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Vehicle / consumer loan

Vehicle / consumer loan complaint

Sub-product

Issue

State

Date received

Company response to consumer

Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Consumer complaint narrative

Company public response

See vehicle / consumer loan complaint data

Sub-product

Issue

State

Date received

Company response to consumer


Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard for more details

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.



About the data

The Consumer Complaint Database is a collection of   complaints, on a range of consumer financial products and services, sent to nearly 3,000 companies for response. We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship between the consumer and the company. See publication criteria

Since we started accepting complaints in July 2011, we’ve helped consumers connect with financial companies to understand issues with their mortgages, fix errors on their credit reports, stop unlawful calls from debt collectors, and get direct responses about problems with their credit cards, bank accounts, private student loans, and more. We analyze the data to identify trends and problems in the marketplace to help us do a better job supervising companies, enforcing federal consumer financial laws and writing rules and regulations. We publish reports on complaints and share information with state and federal agencies.

View reports

The database updates nightly, and contains certain information for each complaint, including the source of the complaint, the date of submission, and the company the complaint was sent to for response. The database also includes information about the actions taken by the company in response to the complaint, such as, whether the company’s response was timely, how the company responded, and whether the consumer disputed the company’s response. If the consumer opts to share it and after we take steps to remove personal information, we publish the consumer’s description of what happened. Companies also have the option to select a public response.

More on how we collect and use the data


Download the data

Our reports highlight some of what we’re seeing in the complaints we handle, but know there are more ways to use, analyze and build on the data. That’s why we make it possible for you to download the data, once we have taken steps to remove personal information.

Choose from these products and services

Include

File format

Download

Use our API

If you’re looking for more control over what data you get, try our RESTful API.

API documentation


Field reference

Have a question about a data field?

Check out the database field reference

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