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Consumer Complaint Database

These are complaints we’ve received about financial products and services.

Learn about the complaint process.

We don’t verify all the facts alleged in these complaints but we do take steps to confirm a commercial relationship between the consumer and company. Complaints are listed here after the company responds or after they have had the complaint for 15 calendar days, whichever comes first. We remove complaints if they don’t meet all of the publication criteria. Data is refreshed nightly.

Download, sort, and visualize

We're using a tool called Socrata to make it easier to view and organize the data into subsets and visualizations. Additionally, Socrata provides a RESTful API for programmers and researchers.

Example visualizations

Publication criteria

Certain complaint data, like personal information, is not included in this database. Complaints must meet all of the publication criteria in our policy statement.

Read more in the technical documentation.

Reports

July 10, 2013: A snapshot of complaints received

March 29, 2013: Semi-Annual Report of the Consumer Financial Protection Bureau

March 28, 2013: A snapshot of complaints received

March 28, 2013: Consumer Response annual report

October 10, 2012: A snapshot of complaints received

June 19, 2012: A snapshot of complaints received

March 31, 2012: Consumer Response annual report

January 30, 2012: Semi-annual report of the Consumer Financial Protection Bureau

November 30, 2011: Consumer Response interim report on CFPB’s credit card complaint data