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CFPB and Jackson, Miss Team Up to Help Local Consumers with Questions and Complaints

Jackson Consumers Can Call 311 to Connect with the CFPB About Financial Issues

WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) and the City of Jackson, Mississippi announced a partnership to connect consumers with the CFPB to ask questions and submit complaints about financial products and services. Jackson consumers can now dial 311 to be connected with the Bureau when they have financial issues.

“Our mission at the CFPB is to make it easier for consumers to navigate the complex consumer financial markets,” said Director Richard Cordray. “We are always looking for new ways to connect with consumers, and we are happy to work with Mayor Lumumba to better serve the residents of Jackson.”

“We understand the challenges that Jacksonians face on a daily basis when it comes to financial services such as loans, debt collection, and mortgages,” said Mayor Chokwe Lumumba. “We want to help our citizens become more aware of the financial options and services that are available to them, and what better way than to connect the City’s 311 system with the CFPB.”

In Jackson, the 311 hotline is a non-emergency line connecting residents to city services. City representatives are available between 7:30 a.m. and 5:30 p.m. Monday through Friday to service requests and issues. With today’s announcement, Jackson residents who call 311 with a question or complaint about consumer financial products or services will be transferred directly to the Bureau, which can answer questions and accept complaints.

The CFPB works with consumers on the challenges they face with financial products and services, and now handles consumer complaints on credit cards, mortgages, bank accounts or services, private student loans, consumer loans, credit reporting, money transfers, and debt collection. The CFPB screens complaints to make sure they are complete, are not duplicates of existing complaints, and are about something the Bureau covers. The CFPB then sends complaints that meet these criteria to the company — bank or nonbank — for review and response.

Consumers can check the status of their complaint and provide feedback about the company’s response at: consumerfinance.gov/complaint.

In addition to calling 311, Jackson consumers and those consumers outside of the Jackson area can file a complaint by:

  • Visiting www.consumerfinance.gov/complaint
  • Calling the toll-free phone number at (855) 411-CFPB (2372) or TTY/TDD phone number at (855) 729-CFPB (2372)
  • Faxing the CFPB at (855) 237-2392
  • Mailing a letter to P.O. Box 4503, Iowa City, Iowa 52244

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The Consumer Financial Protection Bureau is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives. For more information, visit consumerfinance.gov.

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