Consumer Complaint Database
Explore our database of financial product and service complaints to see how companies respond to consumers. View complaints and download the data.
Get data
All complaint data we publish is freely available for anyone to use, analyze, and build on.
Read reports
Each spring we report to Congress on complaint trends from the prior year.
About the database
What is published and when
Only complaints sent to companies for response are eligible to be published and are only published after the company responds, confirming a commercial relationship or after 15 days, whichever comes first. The database generally updates daily.
We do not publish complaints that the Bureau refers to other regulators, such as complaints about depository institutions with less than $10 billion in assets.
This database is not a statistical sample of consumers’ experiences in the marketplace, therefore these complaints are not representative of all consumers’ experiences with a financial product or company. Complaints are not “information” for purposes of the Information Quality Act.
Understanding complaint volume
When looking at complaint volume about a company or product, consider company size and market share. For example, companies with more customers may have more complaints than companies with fewer customers.
When looking at complaint volume for a state or ZIP code, consider the size of the population in that geographic area.
How we use complaint data
Complaints can give us insights into problems people are experiencing in the marketplace and help us better regulate consumer financial products and services, enforce those laws judiciously, and educate and empower consumers to make more informed financial decisions.
- More on how we use complaint data
- Read our latest annual report to Congress
- Find other analyses of complaints
Get the data
Download all complaint data or download a subset of the data, such as all complaints for a specific product, by filtering the full dataset and downloading your results.
- Filter the full data set before you download
- Download all complaint data (CSV ZIP)
- See database field reference
- See past database releases
Using our API
Looking to download our data and have more control over it? Use our Open Data API.
Past product and issue changes
When we make changes to how we categorize products, sub-products, issues, and sub-issues we provide detailed information here. Most changes are updates to the organization of products and issues or wording changes to make the issues easier for consumers to understand.
The Consumer Complaint Database shows the consumer's original products, sub-products, issues, and sub-issues selections consistent with the options available on the form at the time the consumer submitted the complaint.
Below is a collection of updates by year, including full lists of complaint form products, sub-products, issues, and sub-issues.
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