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Save the date, Indianapolis!

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Join us for a field hearing in Indianapolis, Indiana on auto finance. The hearing will take place on Thursday, September 18 at 11 a.m. EDT. More information about the event will follow.

The hearing will feature remarks from Director Richard Cordray, as well as testimony from consumer groups, industry representatives, and members of the public.

This event is open to the public, but RSVP is required to attend. Send us an email to RSVP. A livestream will also be available here on our blog.

If you need an accommodation to participate, you can make a request.

See you there!

Consumer advisory: Virtual currencies and what you should know about them

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You may have heard about virtual currencies like Bitcoin, XRP, and Dogecoin. But what are virtual currencies? What’s this “to the moon!” business on the internet about? And, as a consumer, what risks should you be aware of?

While virtual currencies offer the potential for innovation, a lot of big issues have yet to be resolved – some of which are critical, including:

  • Virtual currencies are targets for hackers who have been able to breach sophisticated security systems in order to steal funds
  • Virtual currencies can cost consumers more to use than credit cards or even regular cash once you take exchange rate issues into consideration
  • Fraudsters are taking advantage of the hype surrounding virtual currencies to cheat people with fake opportunities
  • If you trust a company to hold your virtual currencies and something goes wrong, that company may not offer you the kind of help you expect from your bank or debit or credit card provider

Check out our consumer advisory for more things that you should think about if you’re considering using virtual currencies and links to other useful resources.

Submit a complaint

You can also submit a complaint if you have a problem with a virtual currency product or service. We’ll forward the complaint, along with any documents you provide, to the relevant company and work to get a response from them.

Complaint data helps us understand what business practices may pose risks to consumers. We’ll use the information to enforce federal consumer financial laws and, if appropriate, take policy steps.

Three years of standing up for consumers

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The Consumer Financial Protection Bureau was created in the wake of the financial meltdown to stand up for consumers, make sure they’re treated fairly, and restore trust in the consumer financial marketplace.

Our focus is on making financial markets work for American consumers — whether they’re applying for a mortgage, borrowing for college, choosing a credit card, or using any number of other consumer financial products.

We officially opened our doors on July 21, 2011 — three years ago today. Since then, we’ve used a range of tools in our toolbox to protect consumers: writing rules of the road, supervising and enforcing those rules, responding to consumer complaints, and much more.

Here’s a look at our work so far by the numbers.

Helping consumers help themselves

When we opened in 2011, we immediately launched a system to collect consumer complaints. Since then, we have handled over 400,000 complaints in multiple languages about credit cards, mortgages, bank accounts and services, student loans, credit reporting, money transfers, debt collection, payday loans, vehicle and other consumer loans – and most recently, prepaid cards.

In many cases we’re able to get people some relief – either money back or things like correcting their credit report or stopping harassing phone calls by debt collectors. Our Consumer Complaint Database allows you to see what consumers complained about and why, as well as how and when the company in question responds.

We’ve developed many other consumer resources too, including:

Here’s more about our efforts to help consumers help themselves.

Establishing strong consumer protections

Risky mortgage lending contributed to the crash of the American economy, and shoddy mortgage servicing practices compounded the misery by pushing many consumers into foreclosure. Since opening our doors, we’ve been hard at work establishing new, common-sense mortgage rules to protect consumers at every stage of the process – from shopping for a loan, to closing on a mortgage, to paying it back. These rules represent a back-to-basics approach to the mortgage market.

We’ve also written rules with new protections for consumers of money transfers and credit cards, as well as new rules to supervise larger nonbank debt collectors, credit reporting agencies, and student loan servicers for the first time at the federal level.

In the years ahead, we’ll be shifting to focus on rules that root out deception, debt traps, and dead ends across markets. The goal is a marketplace where the costs and risks are clear, and no consumer is harmed by unfair, deceptive, or abusive acts or practices.

Here’s more on our efforts to write rules that establish strong consumer protections.

Enforcing consumer protection laws

In addition to providing consumer resources and writing rules, we enforce federal consumer financial protection laws and work to hold bad actors accountable for their actions. To date, our enforcement actions have resulted in $4.6 billion in relief for roughly 15 million consumers harmed by illegal practices.

Through our credit card enforcement actions, we’ve returned nearly $1.8 billion to millions of consumers harmed by deceptive marketing and enrollment, unfair billing, and discriminatory credit card practices. In mortgage servicing, we’ve ordered $2.6 billion in relief for consumers harmed by systematic misconduct by mortgage servicers. We’ve also taken action against firms illegally taking advantage of consumers struggling with debt, helping other companies collect illegal fees from consumers, and using predatory or deceptive lending and debt collection practices.

Here’s more on our enforcement of consumer protection laws.

With our full set of tools, we’re looking to create a marketplace where costs and risks are clear, and no consumer is harmed by unfair, deceptive, or abusive acts or practices.

Thanks to so many of you for your birthday wishes. Time for us to blow out the candles and get back to work!

Three years of standing up for consumers

Consumer advisory: 3 things to keep your retirement plan on track

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Compared to a decade ago, there are fewer older homeowners who own their homes free and clear. Older homeowners are also carrying more mortgage debt. While the share of older homeowners with a mortgage increased from 22 to 30 percent between 2001 and 2011, the median amount of their mortgage debt grew from about $43,400 to $79,000.

For many of the roughly 4.4 million retired homeowners with mortgages, making monthly mortgage payments on a fixed income on top of other monthly expenses is a hardship. You can read more in our snapshot of older consumers and mortgage debt.

We’ve got some things you can do to keep your retirement plan on track.

1. Plan for your mortgage pay-off date

For most older homeowners, maintaining their home is their largest expense during retirement, especially if they carry a mortgage. Making your mortgage pay-off date a part of your retirement plan will help you to manage and afford your housing costs.

For some, owning their home free and clear allows them to handle their monthly expenses and have a reserve on hand in case a financial emergency arises. Aiming for a mortgage payoff date that is earlier than your planned retirement age can help you manage expenses if your income decreases unexpectedly. While carrying a mortgage in retirement may not be a hardship for everyone, it’s always a good thing to include your mortgage pay-off date in your retirement plan.

Before paying off your mortgage, you may wish to discuss any tax and estate implications with your attorney, tax accountant or other financial professional.

2. Be careful when getting a new mortgage, refinancing, or tapping into your home equity

Many consumers take on new loans or refinance their existing mortgages to get a lower interest rate and/or monthly payment. Pay attention to the term of your new mortgage as it can affect your retirement plan. For example, taking on a new 30-year mortgage when you are nearing retirement can become a hardship later. Consider choosing a shorter-term mortgage, such as 10 or 15 years, when refinancing or buying a new home when you are close to retirement. You’ll have higher monthly payments now, while you’re still working, and be less likely to still have a mortgage in retirement.

If you’re considering getting a home equity loan or a reverse mortgage, you should revisit your retirement plan. Some people use their home equity to pay for varied expenses, such as home improvements, consolidating debt, medical bills or college tuitions. Consider how you will pay for unanticipated expenses in the future if you draw down on your equity now.

Using your home equity to consolidate credit card or other debts can be risky. A home equity lender can foreclose on your home if you miss payments.

3. Estimate your retirement income and expenses

Generally, people have less income when they retire. Retirement income (from pensions, social security, annuities, and other savings) typically won’t fully replace your work earnings. One study estimates that half of retirees without a pension will receive less than 65 percent of their pre-retirement income.

Knowing your expected retirement income and expenses is important, especially if you’re retiring with a mortgage. You’ll be able to plan and budget for your mortgage payments and other living costs, even if your taxes, insurance, and other housing costs go up.

Some expenses to keep in mind:

  • Older consumers often spend more for their health care and/or long-term care needs later in life than in their younger years.
  • Monthly mortgage payments on top of paying other monthly living expenses can pose a hardship or prevent you from meeting your retirement lifestyle goals. In 2011, older homeowners with a mortgage spent $800 more per month than their counterparts with no mortgage.
  • If you plan to age in your home, you may need to pay for home modifications. Adapting your home to age in place can cost thousands of dollars.

Resources to take action

Get your questions answered. We’ve got answers to your questions about mortgages and other topics.

Get help. If you’re behind on your mortgage, or having a hard time making payments, we want to get you in touch with a HUD-approved housing counselor. We can help you find housing counselors near you.

Start making a plan. Calculate how much you’ll need and how to budget for retirement.

Submit a complaint if you have a problem with your mortgage. You can submit a complaint online or by calling (855) 411-2372 or TTY/TDD (855) 729-2372. We’ll work to get you a response from the company.

Join us for a forum to discuss consumer issues for veterans

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We’re hosting an online forum on veteran consumer issues on Friday, May 9 at 2 p.m. EDT.

The event will focus on common consumer issues for veterans and military retirees. Highlights will include a review of tools that can help veterans capitalize on key benefits and information that can help them avoid consumer scams.

Whether you’re a veteran or if you work with veterans or military retirees, you can join us online and watch the event.

Register to join us on Friday, and watch the event live.