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Author archive: Holly Petraeus

Statement by CFPB’s Holly Petraeus on DOJ, FDIC Enforcement Actions Against Sallie Mae

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WASHINGTON, D.C. – Today, the U.S. Department of Justice announced an enforcement action against Sallie Mae (also known as Sallie Mae Bank and Navient Solutions), the largest servicer of federal and private student loans, which was found to be systematically violating the legal rights of U.S. servicemembers. The Federal Deposit Insurance Corporation (FDIC) also reached […]

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Behind the numbers: Servicemember complaints

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14,100. Sounds like a random number, doesn’t it? But to us, 14,100 represents the number of servicemembers, veterans and their family members whose stories have come to us through their consumer complaints. I emphasize the word “stories” because each complaint is much more than a case number. Behind those case numbers are servicemembers with questions […]

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New feedback system for GI Bill and Tuition Assistance recipients

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In April 2012, at Fort Stewart, GA, I was privileged to watch President Obama sign Executive Order 13607: Establishing Principles of Excellence for Educational Institutions Serving Service members, Veterans, Spouses and other Family Members. The Order directed the Departments of Veterans Affairs and Defense, in consultation with other government agencies, to create a system that […]

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Servicemembers, you have new mortgage protections in 2014

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It’s no secret that the housing crisis in recent years was particularly hard on military families. Servicemembers and their spouses at installations around the country, and even abroad, cited problems with mortgages as some of their most serious financial challenges. But now, the CFPB has written new mortgage rules that can help. More than a […]

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