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Prepaid cards

How do I check my prepaid debit card balance?

There may be several ways to check your prepaid debit card account balance. You should check the terms of your prepaid card program to determine what methods to check your account balance are available.

Automated customer service: You can call customer service (the number is usually on the back of your card) to check your balance, and if you get your balance through the automated phone system, you usually won’t be charged a fee.

Live customer service: You can call customer service to check your balance, but some card providers will charge you a fee to talk with a live agent.

Online: Some cards allow you to check your balance on the internet. You must set up an online account with the card provider to check your balance online. Usually this service is free.

Text message: Some prepaid debit card providers provide your account balance through text message free of charge, but you may pay a fee to your cell phone provider for receiving the text.

ATM: Some prepaid debit cards allow you to check your balance at an ATM, but you may pay a fee.

Paper Statement: You can request a paper statement to get your balance, but many prepaid debit card providers charge a fee for a paper statement.

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