Got a check in the mail from the CFPB? Here’s how to tell if it’s legit

If you have received a check from the CFPB, it is because we have taken an enforcement action against a person or company for violating a consumer financial protection law, and you are eligible for compensation as a result of this violation. This check may come in the mail directly from the CFPB or from the defendant that we sued.  

Sometimes, you may also receive a claim form in the mail, or you may receive a notice to complete a claim form online. A claim form is used when we need additional documentation to verify that you are eligible for a redress payment. 

Why did I receive a check from the CFPB?

If you did not submit a claim form, you received a check from us because you were identified as a harmed consumer in a case. Your information was found in the defendant’s records, and we used this information to send you a check in the mail. You do not need to do anything or provide any other information to us to cash this check. Receiving and cashing a check from the CFPB does not mean you give up your rights to pursue further action against the defendant. 

How do I know if this check’s real or a scam?

If you would like to verify whether a check from the CFPB is real, you can view our payments by case and click on the link for the case for which you received a check. You should then contact the payments administrator using the contact information listed. The administrator should be able to verify your check and determine if it’s real or a scam.

If anyone claims that they can get you compensation, but asks for money upfront, it could be a scam. We will never require you to pay money to receive money. We will not ask for additional information before you can cash a refund check that we’ve issued. Please contact us right away if this happens to you or if you have any other questions about this matter. You can reach us by phone at (855) 411-2372, 8 a.m. to 8 p.m. ET, Monday through Friday.

What if I think I should have received a check?

You can check here or call (855) 411-2372, 8 a.m. to 8 p.m. ET, Monday through Friday, to learn more about our recent enforcement actions. Keep in mind that even if an enforcement action was brought against a company that harmed you, you might not be eligible to receive compensation. You can learn more about the process on our website. 

Can I still take legal action?

Cashing the check you receive in the mail doesn’t stop you from making any further legal claims that may be available to you. While we can’t give you legal guidance, you may want to look for an attorney for advice. 

• Look up legal aid offices or legal clinics who will offer their services for free if you meet their criteria. 
  
• Servicemembers can consult their local JAG office .