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Submit a complaint

Submit a complaint

Have an issue with a financial product or service? We'll forward your complaint to the company and work to get a response from them.

Check Your Complaint Status

Para presentar una queja en español, llamar al (855) 411-2372

Mortgage

You can submit a complaint about applying for a mortgage, being approved or denied credit, understanding the loan, making payments, signing the agreement, or specific problems when you’re unable to pay.

If you’re behind on your mortgage, or having a hard time making payments, you should get in touch with a HUD-approved housing counselor. Learn how to get help

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Submit a mortgage complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Debt Collection

You can submit a complaint about problems with companies or debt collectors trying to collect on a debt, regardless of whether it’s a debt on a credit card, mortgage, or anything else.

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Submit a debt collection complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Credit reporting

You can submit a complaint about problems with credit reporting companies or information about their credit reports.

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Submit a credit reporting complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Bank account or service

You can submit a complaint about products or services offered by a bank or credit union. These complaints can be about opening an account, accessing money, fees, or other issues. They can also be about debit cards that draw from your account.

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Submit a bank account or service complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Credit card or prepaid card

You can submit complaints about credit cards, debit cards, prepaid cards, and other prepaid services such as payroll cards, government benefit cards, gift cards, and mobile wallet.

Complaints can be about managing your account, billing disputes, changes to your APR, fees, unauthorized transactions, and many other issues.

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What type of card is your complaint about?

Submit a credit card complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Submit a bank account or service complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Submit a prepaid card complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Money transfer or virtual currency

You can submit a complaint about sending money to someone else or transferring money between two accounts. These complaints can be about transfers within the United States or international transfers.

You can also submit a complaint about virtual currencies. Virtual currencies are a way to track, store, and send value over the Internet. They are also sometimes referred to as digital currencies or cryptocurrencies.

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What type of service is your complaint about?

Submit a money transfer complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Other financial service

You can submit a complaint about check cashing, credit repair, debt settlement, foreign exchange services, traveler’s checks, tax refund anticipation checks, and money order providers.

Complaints can be about unclear or unfair marketing and advertising, fees, customer service, lost or stolen checks or other issues.

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What type of service is your complaint about?

Which of these best describes your issue?

Which of these best describes your issue?

Submit an other financial service complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Payday loan

You can submit a complaint about loans that are typically a few hundred dollars or less, usually due on your next payday.

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Submit a payday loan complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Other consumer loan

Other loan complaints can be about problems with pawn loans, title loans, and installment loans such those used for Rent-to-Own or medical debt.

Complaints can be about about loan tactics, applying for a loan, making payments, or specific problems when you’re unable to pay.

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Submit a payday or other loan complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Student loan

You can submit a complaint about private student loans, which are often issued by a bank, a credit union, your school, or another lending institution. Federal student loans, which are different from private student loans, typically have names such as Stafford, Grad PLUS, Direct or Perkins.

If you need advice on repaying student loans, visit Repaying Student Debt to learn more about your options, or AskCFPB.

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Submit a student loan complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

Vehicle loan or lease

You can submit a complaint about loan tactics, applying for a loan, making payments, signing the agreement, or specific problems when you’re unable to pay.

You can also submit a complaint about problems with installment loans and personal lines of credit.

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Submit a vehicle loan or lease complaint to the CFPB

You can attach documents to your complaint, such as statements, contracts, receipts, and letters to help us better understand your issue.

What happens after I submit a complaint?

We’ll forward your complaint to the company and work to get a response. After we forward your complaint, the company has 15 days to respond to you and the CFPB. Companies are expected to close all but the most complicated complaints within 60 days. You’ll be able to review the response and give us feedback. If we find that another agency would be better able to assist, we will forward your complaint and let you know.
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How will you use my information?

We forward the information you provide so the company can identify you and address your issue. We also share complaint data with state and federal agencies who oversee financial products and services, and we publish a database of non-personal complaint information so the public knows what kinds of complaints we receive and how companies respond.
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