Citibank, N.A., Department Stores National Bank, and CitiFinancial Servicing, LLC

The Consumer Financial Protection Bureau took two separate actions against Citibank for illegal debt sales and debt collection practices. In the first action, the CFPB ordered Citibank to provide nearly $5 million in consumer relief and pay a $3 million penalty for selling credit card debt with inflated interest rates and for failing to forward consumer payments promptly to debt buyers. The second action is against both Citibank and two debt collection law firms it used that falsified court documents filed in debt collection cases in New Jersey state courts. The CFPB ordered Citibank and the law firms to comply with a court order that Citibank refund $11 million to consumers and forgo collecting about $34 million from nearly 7,000 consumers.

Related documents

Consent order

Citibank Stipulation

Department Stores National Bank Stipulation

CitiFinancial Servicing Stipulation

Press release

CFPB Orders Citibank to Provide Relief to Consumers for Illegal Debt Sales and Collection Practices