The CFPB has identified ten promising practices for tax assistance providers to help people save when filing their taxes.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Staying on track while giving back
This midyear report highlights the problems that student loan borrowers face when seeking to access programs designed to protect people working in public service.
Staying on track while giving back: The cost of student loan servicing breakdowns for people serving their communities
This midyear update analyzes complaints submitted by consumers from March 1, 2016, to Feb. 28, 2017. Additionally, this report highlights the problems that student loan borrowers face when seeking to access programs designed to protect people working in public service.
This report introduces the Office of Servicemember Affairs’ new focus: charting the financial issues a servicemember faces throughout his or her military career.
Since the Bureau began accepting mortgage complaints in 2012, we’ve received over 12,500 mortgage complaints from servicemembers, veterans, and their families. This report reviews and analyzes about 1,800 of those complaints related to mortgage refinancing.
The 2016 Financial Literacy Annual Report is a statutorily mandated report to Congress on the Bureau’s activities and strategy to improve the financial capability and well-being of consumers.
This is the fourth annual report detailing the data and trends surrounding complaints submitted to the CFPB by servicemembers, veterans and their families.