Research and reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

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Published Category: Industry and markets

Diversity and Inclusion in the Mortgage Industry: Readout from an opening roundtable

This report summarizes strategies for promoting diversity and inclusion used by mortgage industry participants as discussed at the Bureau’s initial roundtable. It highlights the business case for diversity along with current approaches and practices used in the mortgage industry, such as establishing buy-in from top leadership, integrating principles of inclusion in recruiting and hiring, and the importance of data in assessing the impact of diversity on keeping organizations competitive. The report is the result of the CFPB’s collaboration with the financial services industry to raise awareness of the importance of strengthening diversity and inclusion within organizations.

Published Category: Supervisory Highlights

Supervisory Highlights: Spring 2017

In this issue of Supervisory Highlights, we report examination findings in the areas of mortgage servicing, mortgage origination, student loan servicing, and fair lending. As in past editions, this report includes information about recent public enforcement actions that were a result, at least in part, of our supervisory work. The report also includes information on recently released examination procedures and Bureau guidance.

Published Category: Supervisory Highlights

Supervisory Highlights Mortgage Servicing Special Edition

In this eleventh issue of Supervisory Highlights, we share findings from recent supervisory examination observations in mortgage servicing.  The report also discusses Supervision’s approach mortgage to servicing exams, including a description of recent changes to the mortgage servicing chapter of the CFPB Supervision and Examination Manual.

Published Category: Supervisory Highlights

Supervisory Highlights: Fall 2014

The supervision of companies offering financial products and services is one of our core functions, and we remain committed to periodically publishing Supervisory Highlights to share general information about examination findings without identifying specific institutions (except for public enforcement actions).