{"took":220,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":269,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"4637817","_score":17.420113,"_source":{"product":"Checking or savings account","complaint_what_happened":"I received about XXXX in my account from unemployment, Louisiana Workforce Commission. Chime then froze my account with about XXXX left in there. Stating I broke an agreement. I contacted them and stayed if I broke an agreement send my money back to Louisiana Workforce, which they claimed was done. I spoke with Louisiana Workforce and they stated it was never done. So now chime bank believes they should keep my taxes money I never received. I sent them a copy of my I'd, a selfie, birth certificate and my paper work from unemployment. They are still trying to keep my money.","date_sent_to_company":"2021-08-17T09:19:08.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"700XX","tags":null,"has_narrative":true,"complaint_id":"4637817","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2021-08-17T09:10:04.000Z","state":"LA","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["I received about XXXX in my account from unemployment, Louisiana <em>Workforce</em> Commission. Chime then froze my account with about XXXX left in there. Stating I broke an agreement. I contacted them and stayed if I broke an agreement send my money back to Louisiana <em>Workforce</em>, which they claimed was done. I spoke with Louisiana <em>Workforce</em> and they stated it was never done. So now chime bank believes they should keep my taxes money I never received."]},"sort":[17.420113,"4637817"]},{"_index":"complaint-public-v1","_id":"11718814","_score":15.586481,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"No credit score shown on my credit Too many anomalies, but things are now starting to make a little sense.\n\nOver the course of 5 or 6 years, I believe my personal information was shared with a third party ( XXXX XXXX XXXX ), and whomever else, and and provided to the HR Dept of my past employers resulting in adverse actions being taken against me. I believe these actions to not only be illegal, but also unconstitutional, including but not limited to multiple employer background checks being run without written consent and legal protocol resulting in smear campaigns, workforce discrimination, organized stalking/surveillance, unfair treatment, workforce harassment, job search blacklisting, and even termination under pretext.","date_sent_to_company":"2025-01-23T22:07:37.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"335XX","tags":null,"has_narrative":true,"complaint_id":"11718814","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-01-23T22:07:34.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["I believe these actions to not only be illegal, but also unconstitutional, including but not limited to multiple employer background checks being run without written consent and legal protocol resulting in smear campaigns, <em>workforce</em> discrimination, organized stalking/surveillance, unfair treatment, <em>workforce</em> harassment, job search blacklisting, and even termination under pretext."]},"sort":[15.586481,"11718814"]},{"_index":"complaint-public-v1","_id":"11719848","_score":15.134579,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"No credit score shown on my credit XXXX many anomalies, but things are now starting to make a little sense. \nOver the course of XXXX or 6 years, I believe my personal information was shared with a third party ( XXXX XXXX XXXX XXXX, and whomever else, and and provided to the XXXX XXXX of my past employers resulting in adverse actions being taken against me. I believe these actions to not only be illegal, but also unconstitutional, including but not limited to multiple employer background checks being run without written consent and legal protocol resulting in smear campaigns, workforce discrimination, organized stalking/surveillance, unfair treatment, workforce harassment, job search blacklisting, and even termination under pretext.","date_sent_to_company":"2025-01-23T22:07:18.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"335XX","tags":null,"has_narrative":true,"complaint_id":"11719848","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-01-23T20:29:54.000Z","state":"FL","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["I believe these actions to not only be illegal, but also unconstitutional, including but not limited to multiple employer background checks being run without written consent and legal protocol resulting in smear campaigns, <em>workforce</em> discrimination, organized stalking/surveillance, unfair treatment, <em>workforce</em> harassment, job search blacklisting, and even termination under pretext."]},"sort":[15.134579,"11719848"]},{"_index":"complaint-public-v1","_id":"11718817","_score":14.950018,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"No credit score shown on my credit Too many anomalies, but things are now starting to make a little sense.\n\nOver the course of 5 or 6 years, I believe my personal information was shared with a third party ( XXXX XXXX XXXX ), and whomever else, and and provided to the HR Dept of my past employers resulting in adverse actions being taken against me. I believe these actions to not only be illegal, but also unconstitutional, including but not limited to multiple employer background checks being run without written consent and legal protocol resulting in smear campaigns, workforce discrimination, organized stalking/surveillance, unfair treatment, workforce harassment, job search blacklisting, and even termination under pretext.","date_sent_to_company":"2025-01-23T22:07:37.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"335XX","tags":null,"has_narrative":true,"complaint_id":"11718817","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-01-23T22:07:34.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["I believe these actions to not only be illegal, but also unconstitutional, including but not limited to multiple employer background checks being run without written consent and legal protocol resulting in smear campaigns, <em>workforce</em> discrimination, organized stalking/surveillance, unfair treatment, <em>workforce</em> harassment, job search blacklisting, and even termination under pretext."]},"sort":[14.950018,"11718817"]},{"_index":"complaint-public-v1","_id":"18041934","_score":14.5290165,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have repeatedly requested to freeze my employment and income verification records maintained by The Work Number / Equifax Workforce Solutions. I have submitted two email requests for a secure link to complete the freeze, but have not received any response. The phone system is unhelpful, and customer service representatives have been unable to assist or access my records. I am requesting that my freeze request be processed immediately and that I receive written confirmation as required by law. Please assist in resolving this issue promptly. The Work Number/ Equifax Workforce Solutions is failing to honor my rights under the Fair Credit Reporting Act to restrict access to my consumer employment report. Despite multiple requests, I have not been provided a functional method to place a freeze. If this issue is not resolved, I will consider all remedies available under federal and state law.","date_sent_to_company":"2025-12-15T16:07:38.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"19901","tags":null,"has_narrative":true,"complaint_id":"18041934","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-12-15T16:00:16.000Z","state":"DE","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["The Work Number/ Equifax <em>Workforce</em> Solutions is failing to honor my rights under the Fair Credit Reporting Act to restrict access to my consumer employment report. Despite multiple requests, I have not been provided a functional method to place a freeze. If this issue is not resolved, I will consider all remedies available under federal and state law."]},"sort":[14.5290165,"18041934"]},{"_index":"complaint-public-v1","_id":"3576787","_score":14.357631,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Our state is on lockdown, we are out of work and sensible auto will not push payments back far enough to catch up after this is over. How are we supposed to make money when the workforce is shut down??","date_sent_to_company":"2020-03-23T16:40:55.000Z","issue":"Struggling to pay your loan","sub_product":"Loan","zip_code":"075XX","tags":null,"has_narrative":true,"complaint_id":"3576787","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Sensible Auto Lending, LLC","date_received":"2020-03-23T16:34:43.000Z","state":"NJ","company_public_response":null,"sub_issue":"Denied request to lower payments"},"highlight":{"complaint_what_happened":["How are we supposed to make money when the <em>workforce</em> is shut down??"]},"sort":[14.357631,"3576787"]},{"_index":"complaint-public-v1","_id":"2547608","_score":14.178514,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In  XXXX   2015  I owed a debt to the   XXXX    XXXX  in the amount of {$620.00}. In  2015  they took the amount owed from my personal taxes for the full amount. Its currently still reporting on Equifax under public records, after several disputes with them. If needed I can get a printout from the workforce for proof of payment.","date_sent_to_company":"2017-06-18T20:46:02.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"72034","tags":null,"has_narrative":true,"complaint_id":"2547608","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-06-18T20:29:31.000Z","state":"AR","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["If needed I can get a printout from the <em>workforce</em> for proof of payment."]},"sort":[14.178514,"2547608"]},{"_index":"complaint-public-v1","_id":"8202797","_score":14.064205,"_source":{"product":"Mortgage","complaint_what_happened":"Hello, Unfortunately I had a massive XXXX  XXXX  in late XX/XX/year>. I called US Bank Mortgage and requested a forbearance due to XXXX  issues that caused me to leave the workforce. I also lost my brother and mother in 2023 and had to assist in the funeral expenses. When I initially spoke to US Bank in XXXX they offered a quick 3 month deferment and explicitly informed me that my credit would not be reporting as delinquent due to the hardship. I even spoke to them in subsequent follow ups and was assured that my mortgage payments would not be reported as late. However, now that I am back in the workforce and in better health and want to get caught up on my mortgage payments -- they did exactly the opposite of what was prior informed to me and began reporting my mortgage as 90 days late. They tried to say they did mail me some documents stating that my credit would be impacted but then failed to prove that anything was certifiably sent. I am currently interviewing for a much higher paying position at a new organization ; but since this is a financial position -- I have been told that my credit is not sufficient for them.","date_sent_to_company":"2024-01-22T16:08:56.000Z","issue":"Incorrect information on your report","sub_product":"FHA mortgage","zip_code":"30028","tags":null,"has_narrative":true,"complaint_id":"8202797","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2024-01-22T15:44:27.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["However, now that I am back in the <em>workforce</em> and in better health and want to get caught up on my mortgage payments -- they did exactly the opposite of what was prior informed to me and began reporting my mortgage as 90 days late. They tried to say they did mail me some documents stating that my credit would be impacted but then failed to prove that anything was certifiably sent."]},"sort":[14.064205,"8202797"]},{"_index":"complaint-public-v1","_id":"4776216","_score":13.967768,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Addresses and phone numbers I've never had. Same information keeps coming back. My social security has been used for bills I've never got. I have fraud on my social security. Fraud on my workforce commissions.","date_sent_to_company":"2021-10-03T10:58:11.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"79705","tags":null,"has_narrative":true,"complaint_id":"4776216","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SLM CORPORATION","date_received":"2021-10-03T10:41:30.000Z","state":"TX","company_public_response":"Company can't verify or dispute the facts in the complaint","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Fraud on my <em>workforce</em> commissions."]},"sort":[13.967768,"4776216"]},{"_index":"complaint-public-v1","_id":"3656478","_score":13.895119,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have not had access to my unemployment benefits at all since I started receiving weekly benefits seven weeks ago. My benefits were issued to an old card that was expired and I also no longer had access to either. I have called US Bank Reliacard numerous times over the past seven weeks, each time remaining on hold for a minimum of six hours and twenty minutes. I have been told that they are unable to send me a replacement card because my address in their system is still my old address from 2016. They have told me that they can not update my address and only Louisiana Workforce Commission can update it. However, my address is correct in the Louisiana Workforce system already and has been since I filed my claim seven weeks ago. US Bank Reliacard has also told me that they can not transfer my balance that I have no access to onto another card or account that I do currently have access to as well.","date_sent_to_company":"2020-05-17T06:49:24.000Z","issue":"Problem getting a card or closing an account","sub_product":"Government benefit card","zip_code":"710XX","tags":null,"has_narrative":true,"complaint_id":"3656478","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2020-05-17T06:30:58.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Trouble getting a working replacement card"},"highlight":{"complaint_what_happened":["They have told me that they can not update my address and only Louisiana <em>Workforce</em> Commission can update it. However, my address is correct in the Louisiana <em>Workforce</em> system already and has been since I filed my claim seven weeks ago. US Bank Reliacard has also told me that they can not transfer my balance that I have no access to onto another card or account that I do currently have access to as well."]},"sort":[13.895119,"3656478"]},{"_index":"complaint-public-v1","_id":"13012162","_score":13.863377,"_source":{"product":"Checking or savings account","complaint_what_happened":"My unemployment check was deposited into my partners bank account with Chase in XXXX, XXXX. Because the check was under my name, they automatically closed the account and have been holding the funds ever since. We have called Chase MULTIPLE times to resolve this. They refuse to send the money back to the Texas Workforce Commission. They lied and said they DID send it back, gave us a fake trace number ( The Texas Workforce Commission stated they never received anything and that trace number was phony ). On another call with Chase, they THEN said they will only consider releasing the funds if they have a verified phone number under my name. Because my phone number is under my parents name, they refuse to speak with me and verify at all. They do not care- they said the phone number has to be under my name. They said the money will be dispensed to the state after two years as unclaimed but they are not allowing me any options to claim it. The entire ordeal is absolutely obscene and they had the audacity to tell us get a new phone. and hung up! They are quite literally stealing my money.","date_sent_to_company":"2025-04-16T14:57:07.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"767XX","tags":null,"has_narrative":true,"complaint_id":"13012162","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-04-16T14:44:01.000Z","state":"TX","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["They refuse to send the money back to the Texas <em>Workforce</em> Commission. They lied and said they DID send it back, gave us a fake trace number ( The Texas <em>Workforce</em> Commission stated they never received anything and that trace number was phony ). On another call with Chase, they THEN said they will only consider releasing the funds if they have a verified phone number under my name. Because my phone number is under my parents name, they refuse to speak with me and verify at all."]},"sort":[13.863377,"13012162"]},{"_index":"complaint-public-v1","_id":"3824028","_score":13.85601,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Greetings, I'm in dire need of assistance. Since Thursday, XX/XX/2020, I've attempted to set up my debit card account online with EPPICard, to access my unemployment benefits which were deposited to the EPPICard on Tuesday, XX/XX/2020. After entering and submitting all of the information required to establish the account, a notice states \" Can not find any client that matches the given biographical information. '' Repeatedly, I've called the number listed on the back of the card which resulted in my being placed on hold for hours at a time. After finally reaching a live person, twice, I was informed that my entered birth date doesn't match what the Unemployment Insurance Division, New Mexico Department of Workforce Solutions submitted. \n\nAs such, I've notified the Unemployment Insurance Division, New Mexico Department of Workforce Solutions of the discrepancy by email, fax and by telephone. The circumstance remains the same, I don't have access to my unemployment insurance benefits that were deposited to my EPPICard account, last Tuesday, XX/XX/2020. I fear that I may lose those much needed funds. I greatly appreciate your assistance.","date_sent_to_company":"2020-08-31T04:16:18.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"873XX","tags":null,"has_narrative":true,"complaint_id":"3824028","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Conduent Incorporated","date_received":"2020-08-31T03:36:39.000Z","state":"NM","company_public_response":null,"sub_issue":"Trouble getting information about the card"},"highlight":{"complaint_what_happened":["After finally reaching a live person, twice, I was informed that my entered birth date doesn't match what the Unemployment Insurance Division, New Mexico Department of <em>Workforce</em> Solutions submitted. \n\nAs such, I've notified the Unemployment Insurance Division, New Mexico Department of <em>Workforce</em> Solutions of the discrepancy by email, fax and by telephone."]},"sort":[13.85601,"3824028"]},{"_index":"complaint-public-v1","_id":"3286353","_score":13.785162,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"I am going through a lay off due to workforce reduction.I spoke to Majestic Financial to try and consolidate my payments monthly. I told them that their wont be no more direct deposits going into my account. Still did not want to help me with that.","date_sent_to_company":"2019-06-26T18:53:50.000Z","issue":"Problem with the payoff process at the end of the loan","sub_product":"Payday loan","zip_code":"94087","tags":null,"has_narrative":true,"complaint_id":"3286353","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Tribal Lending Enterprise, Inc.","date_received":"2019-06-25T15:14:18.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am going through a lay off due to <em>workforce</em> reduction.I spoke to Majestic Financial to try and consolidate my payments monthly. I told them that their wont be no more direct deposits going into my account. Still did not want to help me with that."]},"sort":[13.785162,"3286353"]},{"_index":"complaint-public-v1","_id":"12722876","_score":13.732494,"_source":{"product":"Mortgage","complaint_what_happened":"I originally called on XX/XX/XXXX to Wells Fargo to get a lien cleared from a loan that I had with them in 2014. This was a required loan that they made me take in addition to my small business loan that was for 75 % of my workforce housing XXXX XXXX  in XXXX  XXXX. I purchased this XXXX XXXX not needing a line of credit but was required to take a line of credit for {$25000.00}. I never took any money out of the line of credit. I paid off the original loan in XXXX years have been providing workforce housing for over 11 years in that market I split off my XXXX lots from the XXXX Plex to Lots into a different property with XXXX XXXX of Oklahoma XXXX and then XXXX now selling the XXXX lots to a developer to build additional workforce housing. I was notified about 10 days ago by the title company that there was XXXX liens left by Wells Fargo against the property, even though Wells Fargo can not find the account number in their system because they only held the data for XXXX years so they have a XXXX against my property that they dont have any records for Ive XXXX over XXXX hours on the phone with multiple different departments trying to get this resolved. It is still not resolved. I am frustrated with their lack of caring and giving me different case numbers with no results. My title company has agreed to escrow the {$25000.00} line of credit against this property so that I can move forward with the closing. I am looking to also to a XXXX and this process is now being held up because of their incompetence. I am frustrated that a firm can have a lien against me without having any documentation that I owe them any money and that the lien will not be removed at this point until they can find it","date_sent_to_company":"2025-03-29T15:39:53.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Other type of mortgage","zip_code":"804XX","tags":null,"has_narrative":true,"complaint_id":"12722876","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-03-29T15:24:45.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["I paid off the original loan in XXXX years have been providing <em>workforce</em> housing for over 11 years in that market I split off my XXXX lots from the XXXX Plex to Lots into a different property with XXXX XXXX of Oklahoma XXXX and then XXXX now selling the XXXX lots to a developer to build additional <em>workforce</em> housing."]},"sort":[13.732494,"12722876"]},{"_index":"complaint-public-v1","_id":"4157305","_score":13.626638,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"XXXX rental charged over {$19000.00} to my Texas Workforce Commission unemployment prepaid debit card backed by US Bank. US Bank investigated fraudulent activity in XX/XX/2020. They found the fraudulent activity to be true but did NOT refund the money. They closed the case and gave me no recourse.","date_sent_to_company":"2021-02-22T12:46:48.000Z","issue":"Problem with overdraft","sub_product":"Government benefit card","zip_code":"79907","tags":"Servicemember","has_narrative":true,"complaint_id":"4157305","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2021-02-22T12:39:06.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Overdraft charges"},"highlight":{"complaint_what_happened":["XXXX rental charged over {$19000.00} to my Texas <em>Workforce</em> Commission unemployment prepaid debit card backed by US Bank. US Bank investigated fraudulent activity in XX/XX/2020. They found the fraudulent activity to be true but did NOT refund the money. They closed the case and gave me no recourse."]},"sort":[13.626638,"4157305"]},{"_index":"complaint-public-v1","_id":"4047060","_score":13.511598,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I receive unemployment and I had no issues well the workforce section of their website had an old address from when I had previously used workintexas and lived in XXXX and the info on the workforce work in texas was from XXXX so I hadn't realized that and updated it to do my worksearches for my unemployment I've been getting since XXXX I updated my address in XXXX so unemployment side of website had my correct address but the workforce work search side of website had the old info and updating my address sent an alert to reliacard about an address change but the address didn't change for reliacard it just shows I updated it and it took them until XXXX they flagged my account and restricted it asking for verification of my identity ok I have faxed emailed used their app their website their ID upload numerous times over 20 times and they always say well give it 5 business days or 2business days ... I get different stories everytime I call which I am on hold sometimes 3 or 4 hours .the images I upload are not blurry I get the confirmation numbers and they will not lift the restriction and have placed my account in read only mode and is now inactive .I can not close account transfer in or out .I just want to clarify I am using the same device ip address app phone address that I always have and I had to have my benefits sent to me by paper check while waiting for my personal bank to have the direct deposit set up which I have now .I have also sent in to reliacard pictures of the checks and paperwork unemployment sent me selfies of me holding paperwork and I.D . and I've sent my social security card .my medical bills my marriage license my birth certificate my unemployment papers all with the same address I've had the entire time I've been using reliacard and over and over they say the same thing give it 5business days I have asked everytime to have a supervisor and they say they schedule a call back but they never do.They refuse to transfer me to the fraud dept or supervisor or give me any number to reach them their representatives on the phone have lied to me everytime .one said she had the supervisor listening but that I couldn't talk to them and then promised my restriction would be lifted the next day by XXXX the next day their was no notes saying that I even called and was still restricted .I call back and the csr says that since my account is inactive that their no time limit to how long they can hold the funds that they can keep my funds that are trapped in the account indefinitely..after researching I find that was also a lie because after so many days of being inactive I will be charged XXXX $ day or month idk but regardless it was a flat out lie because no my account can not be inactive indefinitely .Now I feel like they are attempting to make it so frustrating for me to have my funds and I wonder how many others they have done this way? Millions of dollars they could have finagled .why have they not returned the funds back to unemployment why won't they close my account why would they let their csr lie to me I know I'm not the only one they must be aware of these issues Im only missing one benefit payment from XXXX XXXX XXXX for XXXX $ but I need this money badly If my workforce and unemployment know who I am and have me verified why can they not verify me why have they had it blocked for over a month .I 've submitted complaints to fdic XXXX the workforce and now I found y'all please help me","date_sent_to_company":"2021-01-04T23:14:32.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"75165","tags":null,"has_narrative":true,"complaint_id":"4047060","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2021-01-04T21:01:07.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using the card to withdraw money from an ATM"},"highlight":{"complaint_what_happened":["to fdic XXXX the <em>workforce</em> and now I found y'all please help me"]},"sort":[13.511598,"4047060"]},{"_index":"complaint-public-v1","_id":"8157570","_score":13.368504,"_source":{"product":"Credit card","complaint_what_happened":"Please help me. I am XXXX XXXX XXXX and no longer able to work to take care of myself properly. XXXX XXXX  caused me to leave workforce. I could not afford to take care of myself because of not being able to work. I explained to them the situation that had occurred. I could no longer make timely payments on this account. Their solution would have been to miss a couple of months and go back to payments between of about XXXX XXXX a month.","date_sent_to_company":"2024-01-16T04:59:08.000Z","issue":"Struggling to pay your bill","sub_product":"General-purpose credit card or charge card","zip_code":"XXXXX","tags":"Older American","has_narrative":true,"complaint_id":"8157570","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-01-16T04:41:52.000Z","state":"LA","company_public_response":null,"sub_issue":"Credit card company won't work with you while you're going through financial hardship"},"highlight":{"complaint_what_happened":["XXXX XXXX  caused me to leave <em>workforce</em>. I could not afford to take care of myself because of not being able to work. I explained to them the situation that had occurred. I could no longer make timely payments on this account. Their solution would have been to miss a couple of months and go back to payments between of about XXXX XXXX a month."]},"sort":[13.368504,"8157570"]},{"_index":"complaint-public-v1","_id":"4719899","_score":13.368504,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I finally received favorable appeal decision from Texas Workforce Commission and a $ XXXX direct deposit back payment was issued from XXXX Bank on XX/XX/XXXX. ... ... ..... \n\nAxos Bank has refused to release those funds, ignores the fact that XXXX affirms the transfer is complete on their end ... ... ... ... ...... \n\nThis action by Axos bank; taking my $ $ hostage, should be grounds for drastic action and accountability!!","date_sent_to_company":"2021-09-20T15:10:25.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"78634","tags":null,"has_narrative":true,"complaint_id":"4719899","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AXOS FINANCIAL, INC.","date_received":"2021-09-14T23:07:39.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I finally received favorable appeal decision from Texas <em>Workforce</em> Commission and a $ XXXX direct deposit back payment was issued from XXXX Bank on XX/XX/XXXX. ... ... ..... \n\nAxos Bank has refused to release those funds, ignores the fact that XXXX affirms the transfer is complete on their end ... ... ... ... ...... \n\nThis action by Axos bank; taking my $ $ hostage, should be grounds for drastic action and accountability!!"]},"sort":[13.368504,"4719899"]},{"_index":"complaint-public-v1","_id":"3581477","_score":13.180258,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"To whom it may concern ... my name is XXXX XXXX ... my family and I have recently been affected by the COVID 19 pandemic, not in a health way ... however in a workforce way ... we have been laid off by our employers in XXXX and have absolutely 0 income coming into the household right now. I understand the importance of keeping up with my payments and bills however I have the following outstanding accounts right now : JPMCB CARD for {$2700.00}","date_sent_to_company":"2020-03-26T20:38:05.000Z","issue":"Struggling to pay your bill","sub_product":"General-purpose credit card or charge card","zip_code":"75070","tags":null,"has_narrative":true,"complaint_id":"3581477","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-03-26T20:36:29.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem lowering your monthly payments"},"highlight":{"complaint_what_happened":["To whom it may concern ... my name is XXXX XXXX ... my family and I have recently been affected by the COVID 19 pandemic, not in a health way ... however in a <em>workforce</em> way ... we have been laid off by our employers in XXXX and have absolutely 0 income coming into the household right now. I understand the importance of keeping up with my payments and bills however I have the following outstanding accounts right now : JPMCB CARD for {$2700.00}"]},"sort":[13.180258,"3581477"]},{"_index":"complaint-public-v1","_id":"2213206","_score":13.172213,"_source":{"product":"Credit reporting","complaint_what_happened":"I disputed a public record that reported a TAX LIEN on my credit file by Equifax. I provided them with a letter that said I had never a tax lien from the state of Wisconsin workforce development, workers compensation division. Equifax refuses to remove error from my credit report, stating the information they received supersedes any information I provide them.","date_sent_to_company":"2016-11-17T22:09:01.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"333XX","tags":null,"has_narrative":true,"complaint_id":"2213206","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2016-11-17T22:09:00.000Z","state":"FL","company_public_response":null,"sub_issue":"Public record"},"highlight":{"complaint_what_happened":["I provided them with a letter that said I had never a tax lien from the state of Wisconsin <em>workforce</em> development, workers compensation division. Equifax refuses to remove error from my credit report, stating the information they received supersedes any information I provide them."]},"sort":[13.172213,"2213206"]},{"_index":"complaint-public-v1","_id":"6463384","_score":13.103652,"_source":{"product":"Checking or savings account","complaint_what_happened":"Wells Fargo has charged me an egregious amount of overdraft fees this past year alone - {$590.00} in total across two accounts. On one occasion, they charged me {$35.00} for a {$15.00} overdraft. \n\nI am a hardworking student, just trying to finish school and enter the workforce. I can not afford to pay a luxury credit fee for a few overdrafts that Wells Fargo approved.","date_sent_to_company":"2023-01-20T22:11:36.000Z","issue":"Problem caused by your funds being low","sub_product":"Other banking product or service","zip_code":"117XX","tags":null,"has_narrative":true,"complaint_id":"6463384","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-01-20T22:04:45.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Overdrafts and overdraft fees"},"highlight":{"complaint_what_happened":["I am a hardworking student, just trying to finish school and enter the <em>workforce</em>. 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My account ends in XXXX. \nWells Fargo bank.","date_sent_to_company":"2024-03-01T21:56:55.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"33311","tags":null,"has_narrative":true,"complaint_id":"8456378","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-03-01T21:24:36.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["In XXXX  the committee Education & the <em>workforce</em> on XX/XX/2006 responded by resolution letter of my non profit proceeds with a broker. The broker never paid out a salary from XXXX XXXX. Wells Fargo took over these accounts now I am seeking back salary. My account ends in XXXX. \nWells Fargo bank."]},"sort":[12.997058,"8456378"]},{"_index":"complaint-public-v1","_id":"3752630","_score":12.980436,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"I have a derogatory mark on my credit score from rapid cash LLC. During that time I was going through financial hardship from job loss. The interest rate that was applied to this loan was too much for me to pay at the time and it took a while for me to get back into the workforce and now I have not been able to get a hold of them in order to resolve this issue. 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So contacted unclaimed funds of wv an spoke to XXXX on XX/XX/XXXX with same response again and was suggested I call wv attorney general and I did so on XX/XX/XXXX spoke XXXX XXXX and was informed could not help me told to contact CFPB and now that bring to now.","date_sent_to_company":"2021-06-15T16:32:23.000Z","issue":"Problem getting a card or closing an account","sub_product":"Government benefit card","zip_code":"25705","tags":"Servicemember","has_narrative":true,"complaint_id":"4462676","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"KEYCORP","date_received":"2021-06-15T16:11:24.000Z","state":"WV","company_public_response":null,"sub_issue":"Trouble getting, activating, or registering a card"},"highlight":{"complaint_what_happened":["I had funds from <em>workforce</em> wv sent to key bank a debit card was issued via key bank but do to my physical address being listed as my email address the card was never mailed and do to covid issues 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