{"took":744,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":183922,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"9451630","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I called my XXXX XXXX XXXX asking for my transcript because I am transferring to another school, but they told me that I have a hold on my transcript and account so I will have to pay about {$1900.00} to get my transcript hold removed to receive my official transcript to play football at my old school","date_sent_to_company":"2024-07-09T01:00:39.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"55076","tags":null,"has_narrative":true,"complaint_id":"9451630","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Maximus Federal Services, Inc.","date_received":"2024-07-09T00:42:39.000Z","state":"MN","company_public_response":null,"sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"9451630"]},{"_index":"complaint-public-v1","_id":"9037558","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"All federal XXXX XXXX loans were recently XXXX, being deemed predatory and based on false income reports and employment rates, etc. I was offered a Signature Student loan during my time at the XXXX XXXX of XXXX, as the school was requiring me to make interest payments on my loan to continue at the school and be admitted per quarter. I was unable to afford those payments, so the school recommended the private Signature Student loan as a way to be able to complete my schooling. I feel this loan also should be deemed predatory.","date_sent_to_company":"2024-05-17T17:26:09.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"19111","tags":null,"has_narrative":true,"complaint_id":"9037558","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Navient Solutions, LLC.","date_received":"2024-05-17T17:17:46.000Z","state":"PA","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"9037558"]},{"_index":"complaint-public-v1","_id":"9000499","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I attended XXXX XXXX  from XXXX. I had a balance of {$9000.00}, and was unable to register for the next semester until the balance was paid in full. I had to withdraw and restart at another school because I could not afford to pay the large balance, nor I could get my transcripts. I am getting ready to XXXX  from my XXXX program in XXXX of XXXX, but will not be able to receive my degree or be able to sit for the XXXX until the XXXX XXXX XXXX XXXX XXXX receives the transcripts from XXXX. I have sent multiple transcript requests through XXXX, which have all been denied. Ive also reached out to the school to try to pay a portion of the balance or set up a payment plan to release the holds, but was told that the full balance was required.","date_sent_to_company":"2024-05-15T09:08:30.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"32065","tags":null,"has_narrative":true,"complaint_id":"9000499","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2024-05-15T08:33:52.000Z","state":"FL","company_public_response":null,"sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"9000499"]},{"_index":"complaint-public-v1","_id":"8895685","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"XXXX XXXX XXXX XXXX made me pay them directly in order for them to release my transcript so I could transfer to XXXX. XXXX wasnt even accredited for my degree at the time which was also misleading. \n\nThousands of students were scammed by XXXX into taking out predatory private loans to attend for profit online schools such as the one I attended, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX and XXXX XXXX XXXX. As a matter of fact, all of these schools I went to were investigated by Department of Education. Because of the numerous claims of fraud and misconduct perpetrated by these online for profit schools, such as XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX and XXXX XXXX XXXX, I was able to file a Borrower Defense claim with the Dept. of Education against XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX and XXXX XXXX XXXX and my Fed. loans of approximately {$80000.00} were discharged and my credit repaired. My Borrower Defense Claim was also part of the Sweet Vs. Cardona settlement for which I was a full class member. I am aware that XXXX was sued by 39 state AGs regarding their predatory loans to attend these online for-profit schools and that XXXX XXXX were a \" preferred '' lending company in a \" deal '' with these schools during the early XXXX  's. \nThese private loans with a high risk of default were part of a package deal offered to \" for profit online schools ''. But loans made to students in states outside of the agreement, or those who were not in default for 7 months or more during a \" specific '' time frame, were excluded. I am sure this was a big win for XXXX, but what a sham of a settlement deal for the rest of borrowers scammed into taking loans to at least 150 for profit online schools. \nAfter the AG settlement, didn't Navient also get out of the Federal student loan business due to scrutiny from lawmakers and borrower advocates? Didn't XXXX have to pay restitution to the Federal student loan borrowers for not informing students of IDR/IBR payments students could have enrolled in, but instead steered toward forbearance? \nFurthermore, hasn't XXXX been sued at least a half dozen times for other predatory loan practices and illegal collection practices? I am also aware of a \" pilot '' program by which XXXX is sending out \" applications '' to \" select '' students who may have filed Borrower Defense claims against their schools and were approved. This application is a sham. Why do we need to \" prove '' anything? XXXX knows who we are. Under the FTC \" Holder Rule '' XXXX is liable for giving predatory loans in connection with online for-profit schools. Time is running out for XXXX to do right by students who were scammed into taking out private loans to attend online \" for profit '' colleges who have committed misconduct and misrepresented themselves to the public to entice students to enroll. Senator XXXX XXXX has sent a letter to XXXX 's CEO asking to discharge these loans NOW! It's time XXXX do the right thing and discharge all these predatory private loans made to attend online \" for profit '' schools NOW!","date_sent_to_company":"2024-04-30T20:56:52.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"27526","tags":null,"has_narrative":true,"complaint_id":"8895685","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Education Principle Foundation","date_received":"2024-04-30T20:46:44.000Z","state":"NC","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"8895685"]},{"_index":"complaint-public-v1","_id":"8357013","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"Due to the XXXX XXXX XXXXXXXX XXXX this was closed and I also should be receiving some kind of compensation due to My taxes being taking before due to this fraudulent unauthorized agent Me or My Parents never signed for also I have tons of prove the account was closed but still negative on My consumer report for years I have dealt with this false and fraudulent account for over 20 plus years it's back open since XX/XX/2024 clearly Illegal Unacceptable and needs to be removed immediately from each and every Debt Collection Agencies and Third and Fourth Party Vendors and Companies and I also want to file a lawsuit for discrimination, identity theft, slander and predatory lending and also all fees and losses due to this Illegal matter I have sent in multiple complaints about this issue no help and it's public records XXXX XXXX XXXX XXXX is apart of the settlement and clearly and finally been busted and still I wasn't not notified by USPS mail, email or phone it's truly amazing how Corporations steal take and make false Unauthorized decisions for your financial well being XXXX has Breached My data also XXXX XXXX XXXX XXXX XXXX  XXXX XXXX and the XXXX XXXXXXXX XXXX and illegal immigrants please remove immediately effective asap sign XXXX XXXX XXXX XX/XX/2024 I also would like help find legal services for id theft protection and filing a civil lawsuit against all partys involved","date_sent_to_company":"2024-02-16T08:52:29.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"46208","tags":null,"has_narrative":true,"complaint_id":"8357013","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2024-02-16T08:23:40.000Z","state":"IN","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"8357013"]},{"_index":"complaint-public-v1","_id":"7626634","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I transferred to XXXX XXXX XXXX University in XXXX from XXXX XXXX Upon my acceptance, I was awarded scholarships and federal and private student loans. After completion of the program in XXXX, I attended graduation and walked the stage. However, I received an empty diploma holder and inquired about the status of my diploma. The school acknowledged that I completed the requirements to graduate but said they would not issue my diploma until the remaining balance of the private student loan was paid in full. I've inquired several times over the last 10 years, even stating that they were violating my rights and they still didn't provide my diploma. As of XX/XX/XXXX, the school is closing nationwide and I still have not yet received my diploma.","date_sent_to_company":"2023-10-02T18:09:09.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"33137","tags":null,"has_narrative":true,"complaint_id":"7626634","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Education Principle Foundation","date_received":"2023-10-02T16:50:15.000Z","state":"FL","company_public_response":"Company believes the complaint provided an opportunity to answer consumer's questions","sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"7626634"]},{"_index":"complaint-public-v1","_id":"7569661","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"My Name Is XXXX XXXX XXXX Im lookiong for legal council to help me in a serious financial debate with XXXX XXXX \n\nFollowing up on a previously addressed complaints to many staff members, Consumer Financial Protection Bureau ( CFPB ), The Attorney Generals Office and Even FedLoans services with no progress towards my case. Bringing me to seek Now Legal Action. \nThe following information sums up my on going issues with thye university. \n\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Payment Method : Personal Check or Bank Debit Subject : Falsified State and Federal Information and stoping my education XXXX Falsified Multiple Federal and State Documents under my student Identification number ( XXXX ) applying my federal grants and Federal loans for semesters after my withdraw from the university on XXXX Semesters that were falsely applied ran from XXXX. \nPell Grant amount applied- {$3500.00} XXXX XXXX XXXX {$3500.00} Stafford In-subsidized Loan- {$6000.00} Student Payments expected- {$670.00} Scholarship Used- {$750.00} Funding Plan ID : XXXX Version : XXXX Generated XX/XX/XXXX Regardless of Withdrawal this amounts were authorized and processed. Eventually reflecting as negative accounts on my credit score for years. An stoping me from continuing my education because a the school refused to release my transcripts.\n\nTaxes were filed on a 1098-T XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX Student SS # XXXX Payments Received {$6400.00} Scholarship or Grants {$1700.00} Service provider/Acct. No. XXXX I have documens, Recipts, Emails from Staff Members, applications and with drawl forms supporting my case. \nIn XX/XX/XXXX I received Statements stateing I was paid in full and had no other debt towards XXXX XXXXFor Just ONE example. \n\nI would like to forward you the documents I received and have had on file starting that I dont owe them any more debt. Yet I still am tortured from the staff in XXXX and they refuse to release my transcripts. \n\nMy educational gains my financial goals and my mental health has been completely disrupted by the university and the complete fact that they ignore the proof that I have that they wrongfully will not release my transcripts to this day and XX/XX/XXXX, when I requested them.","date_sent_to_company":"2023-09-19T07:29:18.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"335XX","tags":null,"has_narrative":true,"complaint_id":"7569661","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2023-09-19T07:03:38.000Z","state":"FL","company_public_response":null,"sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"7569661"]},{"_index":"complaint-public-v1","_id":"16689836","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I am disputing an alleged debt originally reported by XXXX XXXX University. I sent certified debt validation letters to the collection agency and never received any verification or documentation in return. More than 30 days have passed since my original dispute. I also filed disputes with XXXX XXXX XXXX XXXX regarding this account, and none provided proper verification within the required 30-day period.\n\nBecause the debt remains unverified, it should have been deleted from my credit reports under FCRA 611 ( a ) ( 5 ) ( A ). Instead, the account remains, negatively affecting my credit. The original creditor, XXXX XXXX University, no longer owns the debt but continues to block access to my academic transcript, which is preventing me from transferring to XXXX XXXX University and completing FAFSA requirements. \n\nI am requesting that the credit bureaus delete this unverifiable account and that XXXX XXXX University cease withholding my transcript over a disputed and unverified debt. I have attached copies of my dispute letters, certified mail receipts, and documentation showing the lack of response from both the collector and the credit bureaus.","date_sent_to_company":"2025-10-20T22:02:50.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"33880","tags":null,"has_narrative":true,"complaint_id":"16689836","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"MS SERVICES LLC","date_received":"2025-10-20T21:49:11.000Z","state":"FL","company_public_response":null,"sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"16689836"]},{"_index":"complaint-public-v1","_id":"16541607","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"XXXX site was down for 4 months with no access to complete modules. After they got the site back up they said everybody time would be extended, well I started getting email saying my first payment will be XX/XX/2025. I contacted XXXX about it and they told me to contact climb about extension to finish the program. I called climb about the extension and they said they have no such thing as that. The only way to have my loan dismissed is if XXXX refund the funds.","date_sent_to_company":"2025-10-13T20:58:22.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"39759","tags":null,"has_narrative":true,"complaint_id":"16541607","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Climb Credit Inc.","date_received":"2025-10-13T20:39:41.000Z","state":"MS","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"16541607"]},{"_index":"complaint-public-v1","_id":"15947453","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I am trying to request my transcript from the school. They stated before I needed to pay XXXX dollars for the school fee I owed and then they would release it. Well I called back today to see if I could do that and they stated that now my debt ( which is XXXX XXXX XXXX ) is now being sent to a debt collector and I would have to contact them to pay the debt first before they will release my transcript. I have been given false information as to what I needed to do in order to get my transcript and now when I try to do what they told me to they come up with another reason on why they wont release it. Transcripts are not supposed to be withheld at all but this XXXX class that I withdrew from back in XXXX  was not federally funded, which was the whole reason it was withdrawn in the first place because I lost federal funds. Now when I was so close to finishing my degree I cant do that because I cant get all the years of classes I took that were federally funded because of a debt that they have sent to a debt collector. She stated that is XXXX XXXX policy and there is nothing she can do when in fact there is. They wont even give me an unofficial transcript until we figure out this balance owed. I am so overly frustrated with this whole process. I just want my transcripts that I worked hard for and am paying for in student loans!","date_sent_to_company":"2025-09-15T15:42:35.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"37130","tags":null,"has_narrative":true,"complaint_id":"15947453","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"MOHELA","date_received":"2025-09-15T15:29:57.000Z","state":"TN","company_public_response":null,"sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"15947453"]},{"_index":"complaint-public-v1","_id":"15620244","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I took out a loan of XXXX XXXXXXXX to pay for school but while I was attending they insisted that I make monthly payments of XXXX and after 4 months I couldn't afford to pay so they kicked me out of school. Now my credit report shows that I have both a federal loan and a private loan totaling XXXX XXXX for the same institution.","date_sent_to_company":"2025-10-06T16:23:31.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"37128","tags":null,"has_narrative":true,"complaint_id":"15620244","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Servicer under contract with Federal Student Aid","date_received":"2025-08-30T13:15:29.000Z","state":"TN","company_public_response":null,"sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"15620244"]},{"_index":"complaint-public-v1","_id":"14790040","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I requested my transcripts and my request was denied due to owing money","date_sent_to_company":"2025-07-20T02:29:15.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"84096","tags":"Servicemember","has_narrative":true,"complaint_id":"14790040","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Maximus Federal Services, Inc.","date_received":"2025-07-20T02:14:32.000Z","state":"UT","company_public_response":null,"sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"14790040"]},{"_index":"complaint-public-v1","_id":"13077856","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I signed up for an online bootcamp in XXXX, under the pretense that I was receiving a scholarship to cover the tuition only to led to Climb Credit to take out the high interest loan. The contract below is under XXXX  laws, but as a XXXX I'm unaware if it makes a difference.","date_sent_to_company":"2025-04-21T13:33:51.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"78209","tags":null,"has_narrative":true,"complaint_id":"13077856","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Climb Credit Inc.","date_received":"2025-04-21T13:25:42.000Z","state":"TX","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"13077856"]},{"_index":"complaint-public-v1","_id":"12028482","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I have filed a Misconduct Discharge Application detailing the misconduct associated with XXXX XXXX XXXX which resulted in the class action lawsuit in XXXXXXXX XXXX Dept of Education which I was a class member. My borrower defense application was processed as a result but my private loans still remain associated with fraudulent misconduct by the educational institution. To date, I have yet to receive a response from XXXX other than to acknowledge receipt of the discharge application.","date_sent_to_company":"2025-02-20T19:39:13.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"63028","tags":null,"has_narrative":true,"complaint_id":"12028482","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2025-02-12T22:58:09.000Z","state":"MO","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"12028482"]},{"_index":"complaint-public-v1","_id":"12014487","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"On XX/XX/XXXX, I attempted to call the XXXX XXXX XXXX XXXX XXXX to see if I could retrieve my transcript in order to move forward with my XXXX  education. XXXX calling the office, they redirected me to the Business Office because my loan was not currently active and had been sent off to a third party collection agency. The Business Office was able to give me a balance and a payment plan option, but I am unable to pay the amount because my family has been under hardship. This has been blocking my education for the last 20 years, asXXXX other obligations have caused me not to be able to pay off this loan. I am writing this complaint because I do believe that the loan should be excused, or at the very least, my transcript should be released considering the circumstances. Here is some background about the loan. \n\nIn the summer of XXXX, I decided to register for classes after a successful first semester straight out of XXXX XXXX  that Fall XXXX. I registered for the classes and took a summer loan from Wells Fargo. I even attended them the first week, in which the deadline for refund had passed. After, the first week, I realized that the demand of traveling back and forth 45 min to 1 hour each day and still having obligations aside of school was going to be too taxing so I decided to drop my classes. I had not obtained my books or received any refunds for the loan so there was no money received yet. I went to the front office to try and negotiate the loan being excused, but they said they couldn't due to the deadline. Since that time, the unused student loan has been applied to my credit and then sent to collections. My transcript has had a hold on it ever since. I am now wanting to go back to school at the age of XXXX and obtain a XXXXXXXX XXXX XXXX  so that I can better take care of my family, but this one small thing is blocking me. The loan is a total of {$1800.00}. They said they could split it into 4 payments and uphold the transcript after the first payment, however because my husband and I are struggling with XXXX kids and looking for jobs, I can not pay even a fourth of that amount every month. \nI am asking that you would please pardon this loan, or at least remove the hold so that I can move forward and perhaps pay it off in the future as times get better for us. Thanks for your consideration.","date_sent_to_company":"2025-02-11T00:39:45.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"70570","tags":null,"has_narrative":true,"complaint_id":"12014487","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-02-11T00:09:31.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"12014487"]},{"_index":"complaint-public-v1","_id":"11401023","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I am writing to formally dispute the account listed under my name with XXXX XXXX. While I am currently enrolled at XXXX XXXX, I believe I have been a victim of identity theft. The account in question was created fraudulently, without my authorization or consent. \n\nDetails of the Fraudulent Account : Creditor XXXX XXXX XXXX Current Balance : {$3500.00} Account Type : Education Loan Date Opened : XX/XX/year> The documentation provided in association with this account lacks the necessary evidence to prove my involvement : XXXX. No Wet Ink Signature : There is no physical, wet ink signature confirming my authorization or consent to this loan. \nXXXX. No Valid Identification : The documentation provided does not include any identification proving that I initiated or agreed to the terms of this account. \n\nAs a victim of identity theft, I understand that the creditor and reporting agencies are required to take this matter seriously. Prompt action should have been taken to verify the legitimacy of the account, and I am requesting immediate corrective measures to remove this fraudulent account from my records. \n\nRelevant Laws Supporting My Dispute : XXXX. Fair Credit Reporting Act ( FCRA ) : Under 15 U.S.C. 1681i, I have the right to dispute any inaccurate or unverifiable information. The reporting agency and creditor are required to investigate and remove any unverifiable data within 30 days. \nXXXX. Fair Debt Collection Practices Act ( FDCPA ) : If your company is involved in collection efforts, under 15 U.S.C. 1692g ( b ), you must cease all collection activity unless valid proof of the debt is provided, including my consent, identification, and a signature. \nXXXX. Identity Theft and Assumption Deterrence Act : If this account was created without my consent, it is a federal crime under 18 U.S.C. 1028.","date_sent_to_company":"2025-03-06T16:39:15.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"32825","tags":null,"has_narrative":true,"complaint_id":"11401023","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"RICHLAND LOAN PROCESSING CENTER, LLC","date_received":"2025-01-06T20:29:42.000Z","state":"FL","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"11401023"]},{"_index":"complaint-public-v1","_id":"11191249","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"XXXX is constantly calling and sending letters to me over a student loan from XXXX I dont recall its been almost 20 years","date_sent_to_company":"2024-12-18T02:26:23.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"91910","tags":null,"has_narrative":true,"complaint_id":"11191249","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSWORLD SYSTEMS INC","date_received":"2024-12-18T02:05:56.000Z","state":"CA","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"11191249"]},{"_index":"complaint-public-v1","_id":"11071931","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"Complaint Regarding XXXX  School Misconduct Discharge Application To Whom It May Concern, I am submitting this complaint regarding XXXX  handling of my request for a School Misconduct Discharge Application. I attended XXXXXXXX XXXX XXXX where I was misled through deceptive practices that caused me significant financial harm. \n\nI contacted XXXX  on XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX to request the discharge application, but : They refused to provide the application They have not responded to my request within 30 days They denied my application without proper consideration. \nThe school I attended has been subject to investigations and lawsuits for misleading students. I have supporting documentation that shows the school : XXXX  lack of assistance in resolving this issue is unacceptable. I am seeking the CFPBs intervention to ensure that my application is processed fairly and that my concerns are addressed in compliance with regulations. \n\nHere is my information for your records : Full Name : XXXX XXXX XXXX Date of Birth : XX/XX/XXXX XXXX  Account Number : XXXX Address : XXXXXXXX XXXX XXXX XXXX  XXXX XXXX, FL XXXX Primary Phone : XXXX Email : XXXX Also I have several concerns : 1. Lack of Transparency : I was not adequately informed about the transfer of my loans. As a borrower, I have a right to know about significant changes in loan servicing.\n\n2. Selling of Information : I am concerned that my personal and financial information was shared without my permission.\n\n3. Difficulty in Communication : Transferring loans without clear communication adds unnecessary stress to an already challenging situation. \nI request the following : * An explanation for why my loans were transferred. \n* Details about how my personal information was shared with XXXX. \n* Assurance that my rights as a borrower have not been violated.","date_sent_to_company":"2024-12-09T20:42:19.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"33573","tags":null,"has_narrative":true,"complaint_id":"11071931","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2024-12-08T13:33:28.000Z","state":"FL","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"complaint_what_happened":["I attended XXXXXXXX XXXX XXXX <em>where</em> I was misled through deceptive practices that caused me significant financial harm. \n\nI contacted XXXX  on XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX to request the discharge application, but : They refused to provide the application They have not responded to my request within 30 days They denied my application without proper consideration. \nThe school I attended has been subject to investigations and lawsuits for misleading students."],"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"11071931"]},{"_index":"complaint-public-v1","_id":"10451574","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"I attended college in XXXX  an didnt finish it due to personal reasons never received money from Financial aid or any loan consumer for the time I was enrolled I asked the school have they received my student check said they did not but I have the loan on my credit report XXXX loan was XXXX and the other loan is for XXXX thank you hope to hear from you soon","date_sent_to_company":"2024-10-14T14:48:36.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"44306","tags":null,"has_narrative":true,"complaint_id":"10451574","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EdFinancial Services","date_received":"2024-10-14T14:30:36.000Z","state":"OH","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"10451574"]},{"_index":"complaint-public-v1","_id":"10175262","_score":10.667614,"_source":{"product":"Student loan","complaint_what_happened":"The company is XXXX which closed and was sued for inappropriate practices. I have been approved that XXXX mislead me and now I am looking for refunds. Since this company closed in XXXX and paid fines and other amounts. Is there a way I can get my money back based on the approval of my claims against XXXX? I paid {$31.00}, XXXX for an education that is basically useless. \n\nMy file with the XXXX XXXX XXXX is # XXXX. I file this claim in XXXX oXXXX XXXX Based on the lawsuit, the DOE sat on the XXXX XXXX XXXX claims and did nothing. If they had processed my complaint timely I could have filed against XXXX before they closed and possibly been part of the settlement. \nXXXX you help???","date_sent_to_company":"2024-09-19T15:26:15.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"30082","tags":null,"has_narrative":true,"complaint_id":"10175262","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"ACS Education Services","date_received":"2024-09-19T15:12:20.000Z","state":"GA","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.667614,"10175262"]},{"_index":"complaint-public-v1","_id":"8959616","_score":10.548105,"_source":{"product":"Student loan","complaint_what_happened":"The Department of Education has discharged my son 's federal student loans that were borrowed for his education at XXXX  XXXX XXXX. The department has determined that XXXX  XXXX XXXX made pervasive and widespread substantial misrepresentations to students. The federal loans did not cover his full XXXX  year education. My husband and I have taken out private loans to cover the balance. I have reached out to the Dept of Education, to the borrowers defense support, to XXXX  XXXX XXXX, all of these organizations work on behalf of the federal loans only. XXXX  XXXX XXXX had to pay {$96.00} XXXX dollars back on behalf of those students, due to a class action law suit that was filed. Why are they not liable to pay back the private loans? Why is it okay to discharge only a small portion of the money borrowed? Should not matter where the money came from, federal or private. XXXX  XXXX XXXX was paid. I'm not sure anything can or will be done, but I need to be heard. When something is wrong, its WRONG. \nThank you for your time. \nXXXX XXXX","date_sent_to_company":"2024-05-08T16:29:30.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"440XX","tags":null,"has_narrative":true,"complaint_id":"8959616","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Education Principle Foundation","date_received":"2024-05-08T15:32:49.000Z","state":"OH","company_public_response":null,"sub_issue":"Issues with fees connected to the loan"},"highlight":{"complaint_what_happened":["Should not matter <em>where</em> the money came from, federal or private. XXXX  XXXX XXXX was paid. I'm not sure anything can or will be done, but I need to be heard. When something is wrong, its WRONG. \nThank you for your time. \nXXXX XXXX"],"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.548105,"8959616"]},{"_index":"complaint-public-v1","_id":"8731303","_score":10.548105,"_source":{"product":"Student loan","complaint_what_happened":"Since XX/XX/2024 I have been attempting to get transcripts from XXXX XXXX XXXX. I have contacted them via phone and emailed. I was told my debt was with the Ohio Attorney Generals office. I contacted them they looked up my debt told me the remaining balance was {$2000.00} and that I had to speak with National Enterprise Systems Student Loan Services. I called the number provided at XXXX XXXX times it plays a recording and then prompts that everyone is busy leave a voicemail and someone will get back to you. Every time I leave a voicemail and no response. We are no well into XXXX and still no resolution. I have reached back out to the Attorney generals office no relief as well as XXXX XXXX. Most recent communication with XXXX XXXX was XX/XX/2024 they stated they can put the full amount on my student account but I have to pay it in full they don't do payments. If I need to do Payments then I need to speak to the state. And that is fine if I could actually get someone from the state to actually assist me instead of sending me to some debt collection agency that doesn't answer the phone.","date_sent_to_company":"2024-04-09T11:50:50.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"32771","tags":"Servicemember","has_narrative":true,"complaint_id":"8731303","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Enterprise Systems, Inc.","date_received":"2024-04-09T11:27:50.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.548105,"8731303"]},{"_index":"complaint-public-v1","_id":"7530939","_score":10.548105,"_source":{"product":"Student loan","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX ( XXXX ) displayed a history of deceptive and predatory practices targeting unsuspecting and naive students. Among the multiple allegations : Luring students with the promise of medical training and failing to uphold it. \nEncouraging students to acquire high-risk loans with small banks. \nIncreasing tuition fees inexplicably every semester without corresponding enhancement in education quality. \nPassing students regardless of performance just to continue reaping tuition fees. \nDepriving students of beneficial resources which were supposedly covered by their tuition. \nMisleading representation in their social media campaigns, for instance, using images of student housing to give an impression of a similarly structured educational campus. \nAttributing students ' individual successes to the school 's achievements. \nCharging students exorbitant fees for retaking exams like XXXX, XXXX, etc., far beyond their original costs. \nUnexplained charges on student invoices. \nDelaying communication with students after payments until new fees are applied. \nNon-disclosure of essential study materials and reliance on insufficient slides prepared by instructors. \nTeaching content that was not consistent with the comprehensive exams. \nCollaborating with XXXX, which holds some responsibility for enabling such schools to perpetuate these practices. \nImposing unconscionable contract terms on students and academically dismissing students on false grounds, including manipulating their transcripts. \nWithholding critical information like a mere 15 % graduation rate. \nExploitative practices like withholding transcripts. \nEvident favoritism towards XXXX students with financial connections to the institution.","date_sent_to_company":"2023-09-12T01:17:11.000Z","issue":"Issue where my lender is my school","sub_product":"Private student loan","zip_code":"443XX","tags":null,"has_narrative":true,"complaint_id":"7530939","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2023-09-12T01:14:34.000Z","state":"OH","company_public_response":null,"sub_issue":"Cannot graduate, receive diploma, or get transcript due to money owed"},"highlight":{"issue":["Issue <em>where</em> my lender is my school"]},"sort":[10.548105,"7530939"]},{"_index":"complaint-public-v1","_id":"7483950","_score":10.548105,"_source":{"product":"Student loan","complaint_what_happened":"Im looking to get an unofficial transcript for my fasfa so I can get back into XXXX  school to finish my degree. 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Radius Global Solutions has informed me that I owe {$55000.00}, but I've already fulfilled my student loan obligations. When I reached out to my school, they were unable to recognize the creditor. 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