{"took":263,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":60548,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"9603379","_score":13.8136635,"_source":{"product":"Mortgage","complaint_what_happened":"WELLS FARGO did not respond to my complaints. WELLS FARGO has informed me ( by email ) that they are transferring my mortgage servicing to XXXX Mortgage XXXX XXXX where they will close any communication with me regarding : WELLS FARGO owes me my portion of the {$3.00} XXXX Fine they owe me ; WELLS FARGO failured to tell me the name and address of the Law Firm handling the XXXX XXXX Fine ; WELLS FARGO failure to communicate why they held my mortgage in foreclosure for 14 years claiming my mortgage was merely XXXX XXXX months late ; WELLS FARGO failed to apply my mortage payments to my mortgage XXXX WELLS FARGO cashed my mortgage payments after they XXXX Wells fargo ) before they notified me of the Foreclosure. \nWELLS FARGO failure to communicate with IN-HAF and be truthful that they ( WELLS FARGO XXXX XXXX my mortgage in Foreclosure for 14 years! \nI want a satisfactory answer as to how WELLS FARGO is not held accountable. \nI want a satisfactory answer as to how WELLS FARGO 's XXXX XXXX directed ME to telephone IN-HAF, \" and ask them yourself! '' WELLS FARGO did not respond to XXXX WELLS FARGO did not respond to XXXX WELLS FARGO did not respond to XXXX WELLS FARGO did not respond to XXXX WELLS FARGO did not respond to XXXX WELLS FARGO did not respond to XXXX I want a satisfactory answer and my portion of the {$3.00} XXXX Fine.","date_sent_to_company":"2024-07-24T22:46:02.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"46375","tags":"Older American","has_narrative":true,"complaint_id":"9603379","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-07-24T22:21:39.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Payment process"},"highlight":{"complaint_what_happened":["'' <em>WELLS</em> <em>FARGO</em> did not respond to XXXX <em>WELLS</em> <em>FARGO</em> did not respond to XXXX <em>WELLS</em> <em>FARGO</em> did not respond to XXXX <em>WELLS</em> <em>FARGO</em> did not respond to XXXX <em>WELLS</em> <em>FARGO</em> did not respond to XXXX <em>WELLS</em> <em>FARGO</em> did not respond to XXXX I want a satisfactory answer and my portion of the {$3.00} XXXX Fine."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.8136635,"9603379"]},{"_index":"complaint-public-v1","_id":"6455672","_score":13.7190895,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/23, a scammer called my wife and pretended to be a representative from Wells Fargo. The scammer also called Wells Fargo and pretended to be my wife. The scammer provided my wife 's information to Wells Fargo and Wells Fargo sent an authentication code to my wife 's real phone number on file. The scammer, who pretended to be from Wells Fargo then asked for the authentication code. After my wife provided the authentication code to the scammer, the scammer gave it to the real Wells Fargo representative. However, the scam artist kept giving the wrong verification code to the real Wells Fargo agent, until finally, the correct one was given to the real Wells Fargo agent. \n\nAt some point the scam XXXX logged onto Wells Fargo and submitted 2 wire transfers in the amounts of $ XXXX and $ XXXX. The scam artist then requested from the real Wells Fargo agent to release the funds. The Wells Fargo agent did so. This occurred between XXXX and XXXX. When I got through to the Wells Fargo fraud department at approximately XXXX - XXXX on the same date, the representative from the fraud department stated the funds were already sent to XXXX XXXX XXXX and could not be recalled. \n\nWe submitted a complaint to Wells Fargo in addition to opening the fraud case. Our complaint was that the Wells Fargo employee did not follow the standard safety protocols and released the funds immediately. \n\nWe received a letter from Wells Fargo dated XX/XX/23, stating in summary that Wells Fargo is not liable for the wire transfer initiated by the scammer and approved by the Wells Fargo employee. Thus, Wells Fargo will not refund our money. On XX/XX/23, we spoke to the Wells Fargo representative who was overseeing the case and the representative stated that Wells Fargo completed all the verification steps appropriately despite the authentication code not being verified at after several failed attempts and the scammers voice not sounding like a woman. \n\nWhen we asked for a copy of the audio between the scam artist and the Wells Fargo employee. Wells Fargo stated they won't release the audio to us or give us a detailed transcript of the conversation that took place without a subpoena. Obviously Wells Fargo is worried about their liability and not the victims in this case.","date_sent_to_company":"2023-01-18T05:54:46.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"95117","tags":null,"has_narrative":true,"complaint_id":"6455672","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-01-18T05:12:12.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/23, a scammer called my wife and pretended to be a representative from <em>Wells</em> <em>Fargo</em>. The scammer also called <em>Wells</em> <em>Fargo</em> and pretended to be my wife. The scammer provided my wife 's information to <em>Wells</em> <em>Fargo</em> and <em>Wells</em> <em>Fargo</em> sent an authentication code to my wife 's real phone number on file. The scammer, who pretended to be from <em>Wells</em> <em>Fargo</em> then asked for the authentication code."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.7190895,"6455672"]},{"_index":"complaint-public-v1","_id":"1669899","_score":13.680933,"_source":{"product":"Bank account or service","complaint_what_happened":"I made few claims and Wells Fargo approved them in writing. Wells Fargo informed me that my \" account should be credited in the amount of $ XXXX within XXXX business days ''. However, that did not happen. I communicated with Wells Fargo and I posted on their XXXX and they kept delaying me and wasting my time. I still have all my proofs in writing that Wells Fargo can never be able to deny. The amounts are : {$12.00}, approved by Wells Fargo on XXXX/XXXX/2014 [ have a copy of the proof received from Wells Fargo ] {$18.00}, approved by Wells Fargo on XXXX/XXXX/2014 [ have a copy of the proof received from Wells Fargo ] {$18.00}, approved by Wells Fargo on XXXX/XXXX/2014 [ have a copy of the proof received from Wells Fargo ] {$17.00}, approved by Wells Fargo on XXXX/XXXX/2014 [ have a copy of the proof received from Wells Fargo XXXX {$16.00}, approved by Wells Fargo on XXXX/XXXX/2014 [ have a copy of the proof received from Wells Fargo XXXX {$24.00}, approved by Wells Fargo on XXXX/XXXX/2014 [ have a copy of the proof received from Wells Fargo ] I am kindly requesting your help to be able to receive the money.","date_sent_to_company":"2015-11-24T16:28:49.000Z","issue":"Deposits and withdrawals","sub_product":"Checking account","zip_code":"23606","tags":null,"has_narrative":true,"complaint_id":"1669899","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2015-11-24T16:28:48.000Z","state":"VA","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["The amounts are : {$12.00}, approved by <em>Wells</em> <em>Fargo</em> on XXXX/XXXX/2014 [ have a copy of the proof received from <em>Wells</em> <em>Fargo</em> ] {$18.00}, approved by <em>Wells</em> <em>Fargo</em> on XXXX/XXXX/2014 [ have a copy of the proof received from <em>Wells</em> <em>Fargo</em> ] {$18.00}, approved by <em>Wells</em> <em>Fargo</em> on XXXX/XXXX/2014 [ have a copy of the proof received from <em>Wells</em> <em>Fargo</em> ] {$17.00}, approved by <em>Wells</em> <em>Fargo</em> on XXXX/XXXX/2014 [ have a copy of the proof received from <em>Wells</em> <em>Fargo</em> XXXX {$16.00}, approved by <em>Wells</em> <em>Fargo</em> on XXXX/XXXX/2014"],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.680933,"1669899"]},{"_index":"complaint-public-v1","_id":"2999786","_score":13.626835,"_source":{"product":"Checking or savings account","complaint_what_happened":"Wells Fargo Blocks my bank Account so XXXX XXXX Wont work XXXX XXXX may Work fore 98 % Of Wells Fargo Customers and Wells Fargo Block XXXX XXXX use fore Anyone the bank Docent Like Wells Fargo Block me making XXXX XXXX Money transfers then Wells Fargo Says that Wells Fargo is not responsible fore 3rd Party Bank Machines that dont work with My bank Account that is Blocked by Wells Fargo and XXXX XXXX may Work fore 98 % of Wells Fargo Customers 4 years Im a XXXX in Foreign Countries like XXXX is {$110.00} Dollars max ATM Withdrawal with {$10.00} Dollars in bank Fees and XXXX XXXX Transfer transfer {$2500.00} dollars fore {$6.00} XXXX XXXX Askes fore my Online Banking Wells Fargo User name & Password Wells Fargo Denied then 5 Minutes later the XXXX XXXX Transaction works with XXXX XXXX I enter my XXXX XXXX Online User Name and password and XXXX XXXX Works I contacted XXXX XXXX says Wells Fargo is Blocking the XXXX XXXX Transaction is Blocked by Wells Fargo is what XXXX XXXX Customer Service told me XXXX XXXX 500000 Agent locations worldwide XXXX XXXX probably Work with All Countries online Banking and XXXX XXXX docent work fore me because Wells Fargo Block my bank account almost all my Online banking is blocked by Wells Fargo I complained a Wells Fargo Bank Teller might have Robed me then Wells Fargo Fraud Department Refuse Two File the Complaint a Wells Fargo Bank teller Robed me and my only and Next 20 Trips Inside a Wells Fargo bank all of my 20 Cash Withdrawals a Bank Teller had two Verify me 3 years Wells Fargo Block my Wells Fargo Credit Card wont work with XXXX","date_sent_to_company":"2018-08-23T12:49:12.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"560XX","tags":null,"has_narrative":true,"complaint_id":"2999786","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2018-08-23T12:16:19.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["<em>Wells</em> <em>Fargo</em> Blocks my bank Account so XXXX XXXX Wont work XXXX XXXX may Work fore 98 % Of <em>Wells</em> <em>Fargo</em> Customers and <em>Wells</em> <em>Fargo</em> Block XXXX XXXX use fore Anyone the bank Docent Like <em>Wells</em> <em>Fargo</em> Block me making XXXX XXXX Money transfers then <em>Wells</em> <em>Fargo</em> Says that <em>Wells</em> <em>Fargo</em> is not responsible fore 3rd Party Bank Machines that dont work with My bank Account that is Blocked by <em>Wells</em> <em>Fargo</em> and XXXX XXXX may Work fore 98 % of <em>Wells</em> <em>Fargo</em> Customers 4 years Im a XXXX in Foreign Countries like XXXX is {$110.00"],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.626835,"2999786"]},{"_index":"complaint-public-v1","_id":"2716955","_score":13.621288,"_source":{"product":"Checking or savings account","complaint_what_happened":"WellsFargo admits to changing my account without my consent form savings to checking with no overdraft protection. WellsFargo admits they were aware that I already had a checking account with overdraft protection.\nWellsFargo also admits they received a refund from a merchant after automatically withdrawing funds from the unauthorized account sending the account into overdraft for more than {$1000.00}. \n\n\nWellsFargo admits I told several bank representatives about the strange account activity. WellsFargo admits a bank manager and assistant manager have written emails with additional questions where I swiftly responded. \n\nNow WellsFargo claims to not use email to communicate with customers. WellsFargo also can not explain how activity occurred on a closed account. \n\nWellsFargo claims I deposited a check into this closed account with no overdraft protection. I never saw this check nor authorized the deposit. \n\nWhen they respond to this I will post it. It shall read as all others. WellsFargo admits no wrongdoings. WellsFargo has no explanation of the experience and will not investigate. WellsFargo has finished responded because WellsFargo is not governed by the CFPB and is not required to respond further. \n\nOver {$14000.00} was drained from the unauthorized account. After my second complaint to CFPB WellsFargo sent an email admitting massive fraud but still refused to explain the obvious theft from my account. \n\nI have several emails from XXXX XXXX and XXXX XXXX of WellsFargo from my initial 2 complaints. Since then WellsFargo claims to have implemented a company wide policy eliminating email communication.","date_sent_to_company":"2017-10-31T16:40:17.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"397XX","tags":null,"has_narrative":true,"complaint_id":"2716955","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-10-31T16:02:26.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["<em>Wells</em><em>Fargo</em> admits no wrongdoings. <em>Wells</em><em>Fargo</em> has no explanation of the experience and will not investigate. <em>Wells</em><em>Fargo</em> has finished responded because <em>Wells</em><em>Fargo</em> is not governed by the CFPB and is not required to respond further. \n\nOver {$14000.00} was drained from the unauthorized account. After my second complaint to CFPB <em>Wells</em><em>Fargo</em> sent an email admitting massive fraud but still refused to explain the obvious theft from my account."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.621288,"2716955"]},{"_index":"complaint-public-v1","_id":"5585572","_score":13.619991,"_source":{"product":"Checking or savings account","complaint_what_happened":"On Tuesday, XX/XX/2022 at XXXX, I received an email from Wells Fargo claiming they had received my application for a Wells Fargo Everyday Checking account and that the application had been approved. \nI do not do business with Wells Fargo. I had not requested a checking account with Wells Fargo. \nImmediately following this, I received another email from Wells Fargo at XXXX, giving me an access code to track my application. \nI do not do business with Wells Fargo and had not requested a checking account. \nImmediately following this email, I received another email at XXXX from Wells Fargo indicating that the application submitted for a new Wells Fargo account had been approved. \nI do not do business with Wells Fargo and had not requested an account with them. \nAt XXXX, I received another email from Wells Fargo re. : accessing my new account disclosures electronically. \nI do not do business with Wells Fargo and had not requested an account with Wells Fargo. \nImmediately following this email, at XXXX, I received another email from Wells Fargo asking me to complete my Wells Fargo Online enrollment. \nI do not do business with Wells Fargo and had not requested an account with this company. \nOn XX/XX/2022 at XXXX, I received my final communication from Wells Fargo informing me that my contact information had been updated. Included in the email was a partially obscured email address and a partially obscured phone number neither of which were my current or former email addresses or phone numbers. \nit was evident that an online checking account had been opened with my name and my social security number fraudulently. \nI","date_sent_to_company":"2022-05-20T21:37:58.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"48073","tags":null,"has_narrative":true,"complaint_id":"5585572","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2022-05-20T20:54:49.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account opened as a result of fraud"},"highlight":{"complaint_what_happened":["On Tuesday, XX/XX/2022 at XXXX, I received an email from <em>Wells</em> <em>Fargo</em> claiming they had received my application for a <em>Wells</em> <em>Fargo</em> Everyday Checking account and that the application had been approved. \nI do not do business with <em>Wells</em> <em>Fargo</em>. I had not requested a checking account with <em>Wells</em> <em>Fargo</em>. \nImmediately following this, I received another email from <em>Wells</em> <em>Fargo</em> at XXXX, giving me an access code to track my application."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.619991,"5585572"]},{"_index":"complaint-public-v1","_id":"3246619","_score":13.60364,"_source":{"product":"Checking or savings account","complaint_what_happened":"Complainant, XXXX XXXX and wife, XXXX XXXX had and have a home mortgage ; line of credit and bank accounts with Wells Fargo Bank ; Wells Fargo Financial Services and Wells Fargo Dealer Services since 2003. We were abused and lied to by Wells Fargo and Wells Fargo Home Mortgages and Wells Fargo Dealer Services. We independently enrolled in the Wells Fargo Class Action suit. We have yet to receive our remedies and compensation from this settled suit.","date_sent_to_company":"2019-05-18T16:52:23.000Z","issue":"Opening an account","sub_product":"Other banking product or service","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"3246619","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2019-05-18T16:39:06.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Confusing or missing disclosures"},"highlight":{"complaint_what_happened":["Complainant, XXXX XXXX and wife, XXXX XXXX had and have a home mortgage ; line of credit and bank accounts with <em>Wells</em> <em>Fargo</em> Bank ; <em>Wells</em> <em>Fargo</em> Financial Services and <em>Wells</em> <em>Fargo</em> Dealer Services since 2003. We were abused and lied to by <em>Wells</em> <em>Fargo</em> and <em>Wells</em> <em>Fargo</em> Home Mortgages and <em>Wells</em> <em>Fargo</em> Dealer Services. We independently enrolled in the <em>Wells</em> <em>Fargo</em> Class Action suit. We have yet to receive our remedies and compensation from this settled suit."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.60364,"3246619"]},{"_index":"complaint-public-v1","_id":"1956447","_score":13.584829,"_source":{"product":"Bank account or service","complaint_what_happened":"Please review prior complaints numbered : XXXX and XXXX. \nThis complaint is a follow up to the XXXX prior complaints, and refers to untruthful statements made by Well Fargo in reply to BOTH the prior complaints. In summary, Wells Fargo alleges that I can transfer money from my US Wells Fargo accounts to my bank in the XXXX XXXX using the Wells Fargo online system. I have a Wells Fargo on line account ( despite the Wells Fargo repeated assertion that I do not have such an account ). I phoned the Wells Fargo phone Help Line today to help me transfer funds. They told me today that there is a tab on the online web page ( the tab is allegedly called \" Wire Transfers '' ). No such tab appeared on my session with the Wells Fargo on line system. Wells Fargo asked me to reboot my computer, which I did. When I logged on to the Wells Fargo online system again, there was STILL NO SUCH TAB and no such page on their online system. Wells Fargo have told the CFPB in writing, twice, that wire transfers can be accomplished from the US to the XXXX using their online system, but today, even with the help of the Wells Fargo phone Help Line, Wells Fargo could not demonstrate that this transfer capability even exists.","date_sent_to_company":"2016-06-07T13:21:24.000Z","issue":"Deposits and withdrawals","sub_product":"Other bank product/service","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"1956447","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2016-06-06T19:45:09.000Z","state":null,"company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["This complaint is a follow up to the XXXX prior complaints, and refers to untruthful statements made by <em>Well</em> <em>Fargo</em> in reply to BOTH the prior complaints. In summary, <em>Wells</em> <em>Fargo</em> alleges that I can transfer money from my US <em>Wells</em> <em>Fargo</em> accounts to my bank in the XXXX XXXX using the <em>Wells</em> <em>Fargo</em> online system. I have a <em>Wells</em> <em>Fargo</em> on line account ( despite the <em>Wells</em> <em>Fargo</em> repeated assertion that I do not have such an account )."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.584829,"1956447"]},{"_index":"complaint-public-v1","_id":"2227494","_score":13.576126,"_source":{"product":"Consumer Loan","complaint_what_happened":"This is complaint about Wells Fargo Dealer Services. \nWe have a car loan through Wells Fargo Dealer Services. We make our payment using their online payment system. This XXXX 2016, Wells Fargo Dealer Services requested an additional {$1300.00} above what we authorized from our checking account which is with XXXX. I spoke with both Wells Fargo and XXXX who we our checking account with on XXXX XXXX, to try to correct this issue. \nXXXX : XXXX XXXX, we made a {$360.00} payment to Wells Fargo via their online payment system. \nXXXX XXXX, we made second payment of {$500.00} to Well Fargo via their online payment system. Our total authorized payments to Wells Fargo Dealer Services is {$860.00} XXXX XXXX, XXXX sent a payment of {$500.00} to Wells Fargo which cleared our XXXX checking account. Wells Fargo verified that this payment was received. \nXXXX XXXX, XXXX sent another payment of XXXX to Wells Fargo which cleared our XXXX checking account. Wells Fargo verified that this payment was received. This is {$500.00} more than the total authorized with the XXXX XXXX and XXXX online payments. \nXXXX XXXX, XXXX sent a second payment of XXXX to Wells Fargo which cleared our XXXX checking account. This payment was not authorized by us. XXXX claimed this payment was made as a retry request from Wells Fargo. As of XXXX XXXX Wells Fargo claimed they did not receive this payment and would not have requested a retry unless a payment had not cleared. \nXXXX XXXX, Wells Fargo agreed to refund the {$500.00} XXXX XXXX payment they received. Wells Fargo said we would receive a check in 5 to 7 business days. \nXXXX XXXX, XXXX refunded to our checking account the XXXX XXXX XXXX payment that was sent to Wells Fargo and not received. \nXXXX XXXX, We received the check for {$500.00} from Wells Fargo and deposited to our XXXX XXXX account. This deposit was placed on hold by XXXX for up to 10 days. \nXXXX XXXX, XXXX notified us that the {$500.00} refund check from Wells Fargo is being returned and not deposited. \nAs of XXXX XXXX, Wells Fargo has held {$500.00} that they were not authorized to receive and claimed to refund for 21 days. And we incurred a {$5.00} returned check fee from XXXX. \nWells Fargo is holding money that is rightfully ours for their benefit.","date_sent_to_company":"2016-11-29T15:35:16.000Z","issue":"Managing the loan or lease","sub_product":"Vehicle loan","zip_code":"22015","tags":null,"has_narrative":true,"complaint_id":"2227494","timely":"No","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2016-11-29T15:35:16.000Z","state":"VA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XXXX : XXXX XXXX, we made a {$360.00} payment to <em>Wells</em> <em>Fargo</em> via their online payment system. \nXXXX XXXX, we made second payment of {$500.00} to <em>Well</em> <em>Fargo</em> via their online payment system. Our total authorized payments to <em>Wells</em> <em>Fargo</em> Dealer Services is {$860.00} XXXX XXXX, XXXX sent a payment of {$500.00} to <em>Wells</em> <em>Fargo</em> which cleared our XXXX checking account. <em>Wells</em> <em>Fargo</em> verified that this payment was received."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.576126,"2227494"]},{"_index":"complaint-public-v1","_id":"4888391","_score":13.568839,"_source":{"product":"Mortgage","complaint_what_happened":"I refinanced my mortgage in XXXX. Wells Fargo Delayed the closing and the rate lock expired. I have emails that I addressed this matter with Wells Fargo from XXXX. In XXXX Wells Fargo was fined {$1.00} XXXXXXXX XXXX AS A RESULT OF THIS MATTER.Wells Fargo still did nothing about the abusive practices. Only a few customers were addressed. In XXXX, XXXX, Consumer Affairs discovered that Wells Fargo still had this matter outstanding, and assessed another $ XXXX in fines to Wells Fargo. \nI received a check ( with no explanation ) dated XX/XX/XXXX. A letter attached to the checks offers no clear documentation of how Wells Fargo arrived at the amount of what they were sending me.No supporting Documentation was provided at all. Just some numbers provided by Wells Fargo Customer service Customer Service Dept. I want full documentation. of XXXX XXXX XXXX Calculation - Interest period dates and percent for state of Ohio. Wells Fargo has insulted me bay saying they are paying me and additional {$170.00} for time I did not have the fee 's This is what they think I'm worth. AND IT IS NOT ACCEPTABLE. WHO CAME UP WITH THIS FIGURE. ALL OF THIS WAS DONE BY WELLS FARGO CUSTOMER SERVICE DEPARTMENT. NOT ONE LEGAL PERSON WAS INVOLVED. I CALLED WELLS FARGO TODAY AD VERIFIED THIS. THIS IS AND INSULT. THEY ADDED {$5.00} AS A \" JUST BECAUSE '' Then Wells Fargo is telling me to contact a tax consultant and/or an attorney to see if I have a tax liability. And Wells Fargo expects me to pay for this service when Wells Fargo is the guilty party. Wells Fargo should be paying any and all fee 's that a customer incurs as a result of this matter. Wells Fargo wants me to take the pennies that they sent me, spend it all on an attorney or tax consultant. Wells Fargo is the guilty party. I am not standing for this. Wells Fargo need to pay. And {$170.00} is not acceptable. What makes Wells Fargo this I am only worth {$170.00} when they are paying BILLIONS IN FINES. I WANT A COPY OF WELLS FARGO 'S RESPONSE TO THIS COMPLAINT FOR MY TEAM. THANK YOU. XXXX XXXX","date_sent_to_company":"2021-11-08T19:45:52.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home mortgage","zip_code":"44143","tags":null,"has_narrative":true,"complaint_id":"4888391","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-11-08T18:58:07.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>Wells</em> <em>Fargo</em> Delayed the closing and the rate lock expired. I have emails that I addressed this matter with <em>Wells</em> <em>Fargo</em> from XXXX. In XXXX <em>Wells</em> <em>Fargo</em> was fined {$1.00} XXXXXXXX XXXX AS A RESULT OF THIS MATTER.<em>Wells</em> <em>Fargo</em> still did nothing about the abusive practices. Only a few customers were addressed. In XXXX, XXXX, Consumer Affairs discovered that <em>Wells</em> <em>Fargo</em> still had this matter outstanding, and assessed another $ XXXX in fines to <em>Wells</em> <em>Fargo</em>."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.568839,"4888391"]},{"_index":"complaint-public-v1","_id":"2224282","_score":13.568217,"_source":{"product":"Mortgage","complaint_what_happened":"Wells Fargo/ASC failed to answer my questions in our previous complaints and raised additional questions which mean that we are allowed to continue to request this information until they provide the answers that we are seeking. On XX/XX/XXXX, ASC sent us a letter which stated, based on our research we 've determined your account was handled appropriately and no adjustments are needed. Wells Fargo further stated, we can confirm that Wells Fargo/Americans Servicing Company ( ASC ) serviced a prior loan for the property located at XXXX. This loan was refinanced in XX/XX/XXXX. Additionally, Wells Fargo is not the investor for the current loan for the property at XXXX. Wells Fargo further stated that Wells Fargo is the Master Servicer to the securitization that holds the loan. In this case, the servicer would work directly with you pertaining to any concerns or questions. We have forwarded your concerns to the servicer, XXXX, who is responsible for all loan-level activities and decisions. \nNow, on XX/XX/XXXX, Wells Fargo stated in writing that we were the servicer of your account. As the servicer, we collected payments, paid escrow items such as taxes and insurance. Wells Fargo further stated, Wells Fargo is the investor of the loan and XXXX is the trustee. Original documents are not available. We are enclosing a copy of the signed note dated XX/XX/XXXX. \nSince Wells Fargo believed that they were still the current investor of our loan, per the letter that Wells Fargo sent us dated XX/XX/XXXX, did Wells Fargo believe on XX/XX/XXXX when XXXX tried to foreclose on us that they were the investor of our note? Also, did Wells Fargo or any other affiliate of Wells Fargo participate with our foreclosure? Furthermore, why did Wells Fargo fail to update their records in XXXX when XXXX became the new lender/investor which paid off Wells Fargo? We are still requesting this information in writing from Wells Fargo only and not XXXX. \nWith this being said, how can Wells Fargo state in wring that Wells Fargo handled our mortgage loan appropriately and no adjustments are needed? As you can clearly see, Wells Fargo failed to update their records in XXXX when our loan was refinanced. In XXXX, Wells Fargo was still reflecting and claiming that they were the current investor of our loan! So, if Wells Fargo reflected in their system that they were the current investor in XXXX, during our foreclosure process, is it safe to assume that Wells Fargo tried to foreclose on us when in fact ; they were not the current investor of our mortgage loan? \nAlso, XXXX in the past, has not provided the documentation that we requested. With this being said, I will not allow XXXX to answer these questions since they have not complied with our requests either. Since Wells Fargo is the Master Servicer, this means that Wells Fargo is over the servicer, XXXX which makes your company able to answer these questions since these questions are regarding Wells Fargo! \nIf Wells Fargo fails to answer our questions in writing truthfully, I request a full investigation into this matter. If any wrong doing has occurred, Wells Fargo must be held accountable for their actions but not limited to the following ; fines being imposed, loss of business license, lawsuit, criminal charges filed and incarceration. \nEnclosed is documentation for your review.","date_sent_to_company":"2016-11-28T04:42:04.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"Conventional fixed mortgage","zip_code":"89156","tags":"Servicemember","has_narrative":true,"complaint_id":"2224282","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2016-11-28T04:42:03.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Since <em>Wells</em> <em>Fargo</em> believed that they were still the current investor of our loan, per the letter that <em>Wells</em> <em>Fargo</em> sent us dated XX/XX/XXXX, did <em>Wells</em> <em>Fargo</em> believe on XX/XX/XXXX when XXXX tried to foreclose on us that they were the investor of our note? Also, did <em>Wells</em> <em>Fargo</em> or any other affiliate of <em>Wells</em> <em>Fargo</em> participate with our foreclosure? Furthermore, why did <em>Wells</em> <em>Fargo</em> fail to update their records in XXXX when XXXX became the new lender/investor which paid off <em>Wells</em> <em>Fargo</em>?"],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.568217,"2224282"]},{"_index":"complaint-public-v1","_id":"3320160","_score":13.564775,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I needed to transfer money from XXXX XXXX, XXXX MS to Wells Fargo. I had to add XXXX XXXX to my Wells Fargo account as an authorized bank. I followed all of Wells Fargo bank-to-bank transfer validation procedures to add XXXX XXXX. I received notification that XXXX XXXX was added to Wells Fargo. Wells Fargo stated the maximum amount that could be transferred was {$5000.00}. I made the transfer transaction through Wells Fargo and received an email on XX/XX/19 from Wells Fargo stating that my transfer was being processed ( see attached email ). The next day, XX/XX/19, I received an email ( see attached ) from Wells Fargo Security Fraud that unusual activity was seen in my Wells Fargo account and my account was locked. I contacted Wells Fargo Security Fraud and they stated even though I followed the correct procedures to transfer money, that is how fraud starts. They directed me to go into a Wells Fargo branch and show them my XXXX XXXX statement and identification to prove that the XXXX XXXX was truly my account. I did what Wells Fargo wanted me to do and my account was unlocked. On XX/XX/19, it became apparent to me that my {$5000.00} transfer had never been applied to my Wells Fargo account. I have called Wells Fargo everyday this week, spoke to numerous Wells Fargo employees about my missing money. They created an investigative case number XXXX. A XXXX XXXX employee made a 3-way call with me to Wells Fargo to attempt to resolve the missing money. Wells Fargo has stated when Wells Fargo Security Fraud froze my account that the transfer transaction was cancelled and the money was returned to XXXX XXXX. XXXX XXXX   was able to contact Wells Fargo ACH department and obtained a trace number for the credit from XXXX XXXX  associated with a debit to Wells Fargo. Wells Fargo ACH department was unable to locate a trace number for a credit going back to XXXX XXXX. The XXXX XXXX  employee tried to explain to the investigative case workers at Wells Fargo that since an off-setting credit trace number was not available in their ACH files, the money was probably in their unposted funds account. Wells Fargo is very adamant that the money was sent back to XXXX XXXX but could not provide any trace numbers to prove that fact. XXXX XXXX  has searched their ACH files to ensure nothing was missed on their end. My money has not been in either account for over a month and is nowhere to be found. During my final conversation on XX/XX/19 with Wells Fargo executive investigative department, I informed them I would be filing a complaint with the CFPB and they said \" OK ''. It appears to me they do not care about my missing {$5000.00}. I firmly believe when the Wells Fargo Security Fraud department froze my account, the money was cancelled from being put into my Wells Fargo account and it was not transferred back to XXXX XXXX. XXXX XXXX agrees with my belief that my money is somewhere within the Wells Fargo financial institution.","date_sent_to_company":"2019-07-27T06:15:41.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"395XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3320160","timely":"No","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2019-07-27T01:05:37.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I needed to transfer money from XXXX XXXX, XXXX MS to <em>Wells</em> <em>Fargo</em>. I had to add XXXX XXXX to my <em>Wells</em> <em>Fargo</em> account as an authorized bank. I followed all of <em>Wells</em> <em>Fargo</em> bank-to-bank transfer validation procedures to add XXXX XXXX. I received notification that XXXX XXXX was added to <em>Wells</em> <em>Fargo</em>. <em>Wells</em> <em>Fargo</em> stated the maximum amount that could be transferred was {$5000.00}."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.564775,"3320160"]},{"_index":"complaint-public-v1","_id":"14515717","_score":13.560486,"_source":{"product":"Checking or savings account","complaint_what_happened":"Wells Fargo Last denial of my Claim against Wells Fargo was to accept that the XXXX Transfer OUT from Savings and consequential Move to Checking was BY AN UNAUTHORIZED Transferee/Transferor ( sic ). \nThere is NO Wells Fargo mention or reference about what Wells Fargo will do about the Fraudulent Transfer. There is NO CHANGE in Wells Fargo Denial Position of Wells Fargo Liability ; NOR Wells Fargo {$60000.00} Replacement of {$60000.00} to my Savings Account.","date_sent_to_company":"2025-07-21T14:48:05.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"91042","tags":"Older American","has_narrative":true,"complaint_id":"14515717","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-07-08T18:59:50.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["<em>Wells</em> <em>Fargo</em> Last denial of my Claim against <em>Wells</em> <em>Fargo</em> was to accept that the XXXX Transfer OUT from Savings and consequential Move to Checking was BY AN UNAUTHORIZED Transferee/Transferor ( sic ). \nThere is NO <em>Wells</em> <em>Fargo</em> mention or reference about what <em>Wells</em> <em>Fargo</em> will do about the Fraudulent Transfer. There is NO CHANGE in <em>Wells</em> <em>Fargo</em> Denial Position of <em>Wells</em> <em>Fargo</em> Liability ; NOR <em>Wells</em> <em>Fargo</em> {$60000.00} Replacement of {$60000.00} to my Savings Account."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.560486,"14515717"]},{"_index":"complaint-public-v1","_id":"3198090","_score":13.550543,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Money was transferred through Wells Fargo on a XXXX account. A complaint was filed with Wells Fargo informing the person never sent the purse. A request was made to Wells Fargo to return the money and Wells Fargo said no. Wells Fargo should not be doing business with XXXX. Wells Fargo needs to note this on their Web-site and try to do more to help people from being scammed. \n\nWells Fargo was on the news last year for fraudulent bank accounts which sounds like Wells Fargo doesn't have a problem taking money from people. And now Wells Fargo will not return my money. \n\nDate of Transaction : XX/XX/2019 XXXX # XXXX XXXX {$400.00} XXXX # XXXX.","date_sent_to_company":"2019-04-01T16:47:09.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"76131","tags":null,"has_narrative":true,"complaint_id":"3198090","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2019-04-01T16:18:02.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Money was transferred through <em>Wells</em> <em>Fargo</em> on a XXXX account. A complaint was filed with <em>Wells</em> <em>Fargo</em> informing the person never sent the purse. A request was made to <em>Wells</em> <em>Fargo</em> to return the money and <em>Wells</em> <em>Fargo</em> said no. <em>Wells</em> <em>Fargo</em> should not be doing business with XXXX. <em>Wells</em> <em>Fargo</em> needs to note this on their Web-site and try to do more to help people from being scammed."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.550543,"3198090"]},{"_index":"complaint-public-v1","_id":"3737876","_score":13.544224,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Wells Fargo has incorrectly reported a 30 day late payment. During the investigation, Well Fargo reported an audit showed that a login attempt was made on the XXXX day of the month. They also reported that the login was potentially to another Wells Fargo account. This is extremely disturbing to me because I have only have one account with Wells Fargo. \n\nUpon contacting Wells Fargo, they were missing my personal details ( no phone number or email was in the system ) This is clearly a system issue on Wells Fargo 's end. \n\nIn addition to the the incorrect late payment, I never received my tax documents from 2019. The attached document shows that according to Wells Fargo that I am not the account owner of my own account. \n\nI was notified by a non Wells Fargo credit service credit notification on XX/XX/2019 that Wells Fargo reported a 30 day late payment. I find that Wells Fargo 's reporting was incorrect and not accurate and that Wells Fargo acted unreasonably during the attempted resolution.","date_sent_to_company":"2020-07-09T22:19:38.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"336XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3737876","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2020-07-09T21:40:07.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["I was notified by a non <em>Wells</em> <em>Fargo</em> credit service credit notification on XX/XX/2019 that <em>Wells</em> <em>Fargo</em> reported a 30 day late payment. I find that <em>Wells</em> <em>Fargo</em> 's reporting was incorrect and not accurate and that <em>Wells</em> <em>Fargo</em> acted unreasonably during the attempted resolution."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.544224,"3737876"]},{"_index":"complaint-public-v1","_id":"2374959","_score":13.53757,"_source":{"product":"Mortgage","complaint_what_happened":"Wells Fargo Home Mortgage is the servicer of my loan. Wells fargo Home mortgage has given me the runaround with the process of approving the short sale of my home. Wells fargo Home Mortgage has kept me in the dark about the status of my Short Sale request. Wells Fargo Home Mortgage has burdened me with excessive paperwork. Wells fargo Home Mortgage has have me filled out excessive number of documents. Wells Fargo Home Mortgage keeps on telling me that they did not received the paperwork after I sent them multiple times in multiple ways ( email, fax ). Wells Fargo Home Mortgage Employee in charge of the file when on vacation for about two weeks leaving everything on hold. When wells Fargo Employee returned from vacation, Wells Fargo Employee issue a denial of short sale letter. Wells fargo keeps on giving me the runaround.","date_sent_to_company":"2017-03-10T14:21:39.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"FHA mortgage","zip_code":"93304","tags":null,"has_narrative":true,"complaint_id":"2374959","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-03-07T21:33:34.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>Wells</em> <em>Fargo</em> Home Mortgage is the servicer of my loan. <em>Wells</em> <em>fargo</em> Home mortgage has given me the runaround with the process of approving the short sale of my home. <em>Wells</em> <em>fargo</em> Home Mortgage has kept me in the dark about the status of my Short Sale request. <em>Wells</em> <em>Fargo</em> Home Mortgage has burdened me with excessive paperwork. <em>Wells</em> <em>fargo</em> Home Mortgage has have me filled out excessive number of documents."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.53757,"2374959"]},{"_index":"complaint-public-v1","_id":"18379907","_score":13.53425,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year> I was scammed for {$10000.00} by a Wells Fargo impersonator using a Wells Fargo phone number to XXXX  and call me on and they also have or had a Wells Fargo fraudulent account where I deposited my money through a Wells Fargo atm thinking it was going into my Wells Fargo account but it went into this scammers Wells Fargo account and Wells Fargo has denied my claim XXXX they say XXXX the one who withdrew the money which is true but I wasnt disputing withdrawing the money I am trying to dispute the fact that I put my money into a Wells Fargo atm into a fraud Wells Fargo account and they wont take any accountability for this I did a police report and the detective requested the bank records for both accounts and Wells Fargo still has not sent any records but they have sent my denial letter any help with this matter would be greatly appreciated thanks","date_sent_to_company":"2025-12-30T21:06:07.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"295XX","tags":null,"has_narrative":true,"complaint_id":"18379907","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-12-30T20:49:09.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/year> I was scammed for {$10000.00} by a <em>Wells</em> <em>Fargo</em> impersonator using a <em>Wells</em> <em>Fargo</em> phone number to XXXX  and call me on and they also have or had a <em>Wells</em> <em>Fargo</em> fraudulent account where I deposited my money through a <em>Wells</em> <em>Fargo</em> atm thinking it was going into my <em>Wells</em> <em>Fargo</em> account but it went into this scammers <em>Wells</em> <em>Fargo</em> account and <em>Wells</em> <em>Fargo</em> has denied my claim XXXX they say XXXX the one who withdrew the money which is true but I wasnt disputing withdrawing the money I am trying"],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.53425,"18379907"]},{"_index":"complaint-public-v1","_id":"2742978","_score":13.530703,"_source":{"product":"Checking or savings account","complaint_what_happened":"Wells Fargo wants you to believe, these unauthorized accounts are a matter of small dollar, random transfers of 10,15, 20 or so dollars between authorized and unauthorized accounts. This is grossly inaccurate. In our case, Wells Fargo opened a plethora of unauthorized checking, savings and credit cards accounts in the name of me, my husband and our businesses. Like peeling back an onion, it has taken an extraordinary amount of time and resources to discover these fraudulent accounts because Wells Fargo refused to provide a copy of the documents associated with these accounts. Wells Fargo, the organization, while simultaneously covering up their own liabilities continue aiding and embedding the parties involved in the perpetration these crimes.\n\nAnd, its not just the missing money additionally, every dollar moved, transferred, wired, withdrawn ( et.al ) has taxable liabilities associated with these transactions by and through these fraudulent accounts. Making matters worse, Wells Fargo is continuing the victimization of their customers by withholding documents related to unauthorized accounts, precluding Wells Fargo victims from gaining access to the information needed in order for the victims to understand the totality of their liabilities and damages suffered. In my case, Wells Fargo told me these documents were deleted and/or purged from the system ..keep in mind, these are not old accounts. \n\nIn addition to withholding documents from their victims, Wells Fargo has failed to comply with the stipulated agreement between Wells Fargo and their victims, to make Wells Fargo 's customers whole as a result of Wells Fargo 's fraudulent acts. Wells Fargo is being grossly untruthful with the Senate Committee, as evidenced in XXXX 2017 Wells Fargo Senate Committee meeting. The public is also misinformed. Wells Fargos victims are misinformed. \n\nThe victimization will continue in perpetuity without further intervention from our legislative leaders. Wells Fargo is misrepresenting the depth and breadth of there deceptive practices, the number of victims who have suffered, the totality the losses suffered by the victims of Wells Fargo. Wells Fargo is continuing to withhold documents in order for the victims of Wells Fargo, such as me and my family, can determine the totality of our losses and damages and liabilities. Our family and our businesses have been devastated as a direct result of Wells Fargo 's fraudulent acts in direct connection with the systematic siphoning of money our family, our not-for-profit and related businesses.Millions of dollars are missing as a direct result. Tax levies are looming Wells Fargo is not making it right as promised. Wells Fargo is making it worse.","date_sent_to_company":"2017-11-30T17:08:31.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"85254","tags":null,"has_narrative":true,"complaint_id":"2742978","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-11-30T16:57:05.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account opened as a result of fraud"},"highlight":{"complaint_what_happened":["In addition to withholding documents from their victims, <em>Wells</em> <em>Fargo</em> has failed to comply with the stipulated agreement between <em>Wells</em> <em>Fargo</em> and their victims, to make <em>Wells</em> <em>Fargo</em> 's customers whole as a result of <em>Wells</em> <em>Fargo</em> 's fraudulent acts. <em>Wells</em> <em>Fargo</em> is being grossly untruthful with the Senate Committee, as evidenced in XXXX 2017 <em>Wells</em> <em>Fargo</em> Senate Committee meeting. The public is also misinformed. <em>Wells</em> <em>Fargos</em> victims are misinformed."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.530703,"2742978"]},{"_index":"complaint-public-v1","_id":"2379614","_score":13.525302,"_source":{"product":"Mortgage","complaint_what_happened":"Wells Fargo Bank failed to answer our questions in previous complaints and raised additional questions due to their response. We request that Wells Fargo Bank answers our questions in detail and provide documentation if requested. \nOn XX/XX/XXXX, Wells Fargo responded to a complaint filed with the CFPB. Wells Fargo stated, \" The information you are requesting is beyond the 7 year statute of limitations requirement for record retention. As a result, our records for this account are limited and do not have any of the information you are requesting ''. Now, which statue is Wells Fargo Bank referring too? Is this 7 year statue in fact an internal policy? Does Wells Fargo have what is known as digital archives which save all information electronically as many other companies have??? Wells Fargo also stated ; \" I can confirm we did not attempt to foreclose on your current mortgage or previous mortgage ''. Wells Fargo just stated that Wells Fargo does not have any of the information that we are requesting! So, how does Wells Fargo Bank know if Wells Fargo did not participate in our foreclosure proceedings in XXXX-XXXX if you do n't have records to substantiate your claim??? Wells Fargo Bank further stated, \" Please be advised that when you write to us, it is our standard process to contact you to understand your concerns better so that we can provide you with the best customer service possible ''. Now, the correspondences are through the CFPB which means that you need to address the concerns through the CFPB. Furthermore, we are on a do not call list as you were notified by phone. We do not want Wells Fargo Bank to call us regarding this issue and since Wells Fargo attempted to call us, Wells Fargo Bank violated federal law, THE FTC DO NOT CALL LIST! Wells Fargo Bank policies do not supersede federal or state laws! With this being said, why is Wells Fargo still trying to contact us during disputes? Wells Fargo also stated : \" in the enclosed response dated XX/XX/XXXX, we confirmed that we were not the investor of your current account and do not have a direct role in servicing your current account ''. Now, the facts are ; Wells Fargo stated in a letter dated XX/XX/XXXX that Wells Fargo was the investor and provide documentation. With this being said, Wells Fargo Bank 's own submission stated that they are the investor of our loan in XXXX which means that Wells Fargo Bank failed to update their records to reflect that the previous loan that Wells Fargo Bank owned was in fact paid in full on XX/XX/XXXX, per your own submission! This means that Wells Fargo believed that they still owned our note during our foreclosure process in XXXX-XXXX and may have participated with the foreclosure process. Wells Fargo Bank also stated ; \" in this case, we are forwarding a copy of the complaint to the servicer XXXX who is responsible for all loan level communications, activities and decisions ''. Now, the issue is, this loan with Wells Fargo Bank was prior to XXXX and was paid in full prior to XXXX. These issues do not concern XXXX and Wells Fargo Bank may have violated our rights by have a third party be involved when the loan was with Wells Fargo Bank! Furthermore, Wells Fargo Bank stated, \" based on our research, we 've determined your account was handled appropriately and no adjustments are needed ''. This statement is false when Wells Fargo Bank records still reflected in XXXX that Wells Fargo Bank was still the investor of our loan! So, can Wells Fargo Bank respond to this statement??? We are still requesting to know if XXXX or XXXX paid our mortgage payments to Wells Fargo Bank going all the way back to XXXX. If so, please provide dates and amounts when payments were made. Please provide a loan schedule to confirm dates and","date_sent_to_company":"2017-03-09T19:35:57.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"Conventional adjustable mortgage (ARM)","zip_code":"89156","tags":"Servicemember","has_narrative":true,"complaint_id":"2379614","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-03-09T19:35:57.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["We do not want <em>Wells</em> <em>Fargo</em> Bank to call us regarding this issue and since <em>Wells</em> <em>Fargo</em> attempted to call us, <em>Wells</em> <em>Fargo</em> Bank violated federal law, THE FTC DO NOT CALL LIST! <em>Wells</em> <em>Fargo</em> Bank policies do not supersede federal or state laws! With this being said, why is <em>Wells</em> <em>Fargo</em> still trying to contact us during disputes?"],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.525302,"2379614"]},{"_index":"complaint-public-v1","_id":"10782551","_score":13.523984,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I requested an XXXX transfer of {$100.00} thru my discover bank account, taking the funds from my Wells Fargo. \n\nWells fargo approved the transfer and released the funds. 4 days later, Wells Fargo requests the funds be returned, citing insufficient funds. \n\nMy Wells Fargo account has a standing balance over {$1000.00}. XXXXXXXX XXXX returned the {$100.00} to Wells Fargo, but the money never went back to my Wells Fargo account. \n\nWells fargo refused to investigate the matter, claiming discover bank is at fault. After having discover bank reach out to Wells Fargo, Wells Fargo still refuses to investigate the matter, continues to claim discover bank is at fault, and is threatening to close my account if I ask about the issue again.","date_sent_to_company":"2024-11-13T21:05:36.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"97420","tags":"Servicemember","has_narrative":true,"complaint_id":"10782551","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-11-13T20:54:40.000Z","state":"OR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["On XX/XX/year>, I requested an XXXX transfer of {$100.00} thru my discover bank account, taking the funds from my <em>Wells</em> <em>Fargo</em>. \n\n<em>Wells</em> <em>fargo</em> approved the transfer and released the funds. 4 days later, <em>Wells</em> <em>Fargo</em> requests the funds be returned, citing insufficient funds. \n\nMy <em>Wells</em> <em>Fargo</em> account has a standing balance over {$1000.00}. XXXXXXXX XXXX returned the {$100.00} to <em>Wells</em> <em>Fargo</em>, but the money never went back to my <em>Wells</em> <em>Fargo</em> account."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.523984,"10782551"]},{"_index":"complaint-public-v1","_id":"3091793","_score":13.519703,"_source":{"product":"Mortgage","complaint_what_happened":"I filed complaints with the Consumer Financial Protection Bureau about Wells Fargo Bank and their Home Mortgages. Wells Fargo Bank and their Home Mortgages lie about everything and anything. I am including in this complaint my property tax bill and what Wells Fargo Bank claims is my property taxes the difference is {$1400.00}. Someone at Wells Fargo Bank, Home Mortgage is putting this money in their own pockets. They are no doubt lining their pockets with others money too. Wells Fargo Bank, Home Mortgage representatives went to the county tax office and tried to get the tax changed unsuccessfully. Wells Fargo Bank and Home Mortgage will cover up anything until the indictments. Wells Fargo Bank employees launder money for drug cartels. Wells Fargo Bank employees in XXXX, TX gave my mortgage loan account number to known convicted Mortgage Fraud criminals and now is attempting to deny that too. Wells Fargo Bank is going to court about this scandal of their mishandling of property taxes here in Texas. I am not late on any payments. Wells Fargo Bank, Home Mortgage hires criminals, Wells Fargo Bank, Home Mortgage hires the inept and incompetent. That's why they continue to deny the facts in this matter and continue to withhold my deed from me. This mortgage loan is paid in full. Wells Fargo Bank, Home Mortgage needs to act in accordance with the laws. 2 mortgage payments were stolen from Wells Fargo Bank 's electronic site due to the lack of security. Wells Fargo Bank, Home mortgage has mishandled this loan. Wells Fargo Bank is refusing to follow the terms and conditions of the loan I received from XXXX XXXX and continues to misapply my money. They have the application of payments wrong again and not with the terms of the agreement I signed. Wells Fargo Bank forgets I have the original copies of the mortgage loan. Wells Fargo Bank forgets that I have gone to a US Senator from Texas. Wells Fargo Bank refuses to acknowledge that they are under investigation from the SEC for mishandling property taxes here in Texas. Wells Fargo Bank must produce my deed and turn it over to me as this loan is paid in full. I will not be a part of a criminal cover-up.","date_sent_to_company":"2018-12-05T13:10:49.000Z","issue":"Trouble during payment process","sub_product":"FHA mortgage","zip_code":"75081","tags":null,"has_narrative":true,"complaint_id":"3091793","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2018-12-05T12:47:39.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>Wells</em> <em>Fargo</em> Bank, Home Mortgage representatives went to the county tax office and tried to get the tax changed unsuccessfully. <em>Wells</em> <em>Fargo</em> Bank and Home Mortgage will cover up anything until the indictments. <em>Wells</em> <em>Fargo</em> Bank employees launder money for drug cartels. <em>Wells</em> <em>Fargo</em> Bank employees in XXXX, TX gave my mortgage loan account number to known convicted Mortgage Fraud criminals and now is attempting to deny that too."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.519703,"3091793"]},{"_index":"complaint-public-v1","_id":"1744052","_score":13.517292,"_source":{"product":"Mortgage","complaint_what_happened":"This concerns case XXXX. We contacted you to let you know that someone at Wells Fargo named XXXX has agreed to review our case again. Today we received a load of documents from Wells Fargo. All the responses given to Consumer Financial by Wells Fargo is false twisted information. It was Keep Your Home California who advised us to contact Consumer Financial Protection Bureau on the State and Federal violations by Wells Fargo. Now Wells Fargo is retaliating for us going to Consumer Financial for help. All the Bank has been saying is very confusing because it does not make any sense. We received Federal help through Keep Your Home California and now Wells Fargo is using the funds as a severe weapon to manipulate us. XXXX XXXX from Wells Fargo got upset because we are using the word blackmail to describe their actions. But we know of no other word that describes what they have done to us so far. All the mixed up information that Wells Fargo has confused all agencies with, we happen to have a paper trail of documents from Wells Fargo themselves that show proof of their illegal activity and their continuous lies and contradictions. Wells Fargo is illegally threatening us with foreclose as we are now in modification. If they attempt to foreclose it will be the second time they break California State law that says a Bank can not foreclose while someone is in the process of modification. But that is no problem with Wells Fargo as they had simply said the first time they done this, \" We take no responsibility '', we suppose they will say the same again in total disregard of the law. We do not know what Wells Fargo wants, nobody does! We have fully cooperated to the best of our ability to do what Wells Fargo asks but no one knows what Wells Fargo wants, not even Wells Fargo. We have asked for our rights from Wells Fargo in this case and have been constantly denied. Would Consumer Financial please ask Wells Fargo exactly what is it they want. This has gotten totally out of hand by Wells Fargo. Please advise how we could liberate ourselves from these inhuman representatives of Wells Fargo.","date_sent_to_company":"2016-01-16T07:07:36.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"Conventional fixed mortgage","zip_code":"93212","tags":"Older American","has_narrative":true,"complaint_id":"1744052","timely":"Yes","company_response":"Closed","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2016-01-16T07:07:35.000Z","state":"CA","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["But that is no problem with <em>Wells</em> <em>Fargo</em> as they had simply said the first time they done this, \" We take no responsibility '', we suppose they will say the same again in total disregard of the law. We do not know what <em>Wells</em> <em>Fargo</em> wants, nobody does! We have fully cooperated to the best of our ability to do what <em>Wells</em> <em>Fargo</em> asks but no one knows what <em>Wells</em> <em>Fargo</em> wants, not even <em>Wells</em> <em>Fargo</em>. We have asked for our rights from <em>Wells</em> <em>Fargo</em> in this case and have been constantly denied."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.517292,"1744052"]},{"_index":"complaint-public-v1","_id":"7090443","_score":13.515667,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Wells Fargo extended a line of credit for {$8000.00} on XX/XX/2022 in the form of a Wells Fargo Visa Autograph Credit card. Wells Fargo decreased my limit to {$300.00} based on hearsay utiilizing a credit report that is not actual or factual evidence. Wells fargo failed to Clearly and Consciously disclose the terms to me which is a violation of a federal law. Wells Fargo failed to make sure I understand truth and lending. Wells Fargo has breached contract. \nWells Fargo reason for the decrease was based on adverse information on a credit report.","date_sent_to_company":"2023-06-08T17:39:18.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"30094","tags":null,"has_narrative":true,"complaint_id":"7090443","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-06-08T17:20:32.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company won't increase or decrease your credit limit"},"highlight":{"complaint_what_happened":["<em>Wells</em> <em>Fargo</em> extended a line of credit for {$8000.00} on XX/XX/2022 in the form of a <em>Wells</em> <em>Fargo</em> Visa Autograph Credit card. <em>Wells</em> <em>Fargo</em> decreased my limit to {$300.00} based on hearsay utiilizing a credit report that is not actual or factual evidence. <em>Wells</em> <em>fargo</em> failed to Clearly and Consciously disclose the terms to me which is a violation of a federal law. <em>Wells</em> <em>Fargo</em> failed to make sure I understand truth and lending. <em>Wells</em> <em>Fargo</em> has breached contract."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.515667,"7090443"]},{"_index":"complaint-public-v1","_id":"1559548","_score":13.509611,"_source":{"product":"Consumer Loan","complaint_what_happened":"I am a Veteran in need of helpWells Fargo lied to me and they are making me pay for their lieQuick Fact sheet1. On XXXX XXXX XXXX, a XXXX XXXX XXXX was purchased with a loan from Wells Fargo and insurance from XXXX. \n\n2. Each month, I would physically walk to the Wells Fargo branch at XXXX XXXX XXXX, XXXX TX XXXX to make my monthly payment. I would ask a question along the lines of \" what is the amount I must pay to Wells Fargo this month '', I paid the amount I was told by a Wells Fargo representative to pay. \n\n3. I had every reason to assume my file was good to go with both Wells Fargo and XXXX. I was making all my car payments and insurance payments. ( I have all the paperwork to prove every payment was made ) 4. On or around XXXX XXXX, XXXX I noticed my vehicle missing5. On XXXX XXXX, XXXX I went to the Wells Fargo branch on XXXX and XXXX and spoke to a XXXX XXXX ( Wells Fargo employee ). I wanted to find out why the payments I had been making at the bank were not being reflected in my Wells Fargo file. \n\n6. After quite a bit of research, XXXX discovered that with-in the Wells Fargo system, Wells Fargo had been charging me for insurance since the purchase of my vehicle. Never once, during my XXXX plus in person visits to Wells Fargo was I ever made aware of this additional charge for insurance. \n\nWhen I made my monthly visits into Wells Fargo to make my car payment, I assumed in good faith that the amount I was told by the bank was the correct amount to pay. It turns out, Wells Fargo lied to my face and I was told an incorrect amount each time. \n\n7. ( XXXX XXXX ) I contacted XXXX immediately. XXXX sent my insurance information to Wells Fargo. XXXX confirmed with Wells Fargo that I indeed have had insurance on the vehicle since the time of purchase ( XXXX XXXX ) 8. I returned to Wells Fargo on XXXX XXXX to confirm that Wells Fargo has received my insurance confirmation from XXXX. Wells Fargo confirmed they received my XXXX insurance but Wells Fargo refused to retro-correct my account, Wells Fargo stole {$1800.00} from me, plus {$370.00} in repo fees to have my vehicle returned9. Wells Fargo refuses to recognize my insurance with XXXX for the past year and retro correct their internal files. Wells Fargo forced me to pay ( {$1800.00} ) for in house Wells Fargo insurance when there is clear evidence the vehicle was insured the entire time with XXXX. \nDo to the poor behavior of Wells Fargo I have been forced to pay {$2100.00}. to have my vehicle returned10. Additionally, my credit score is being destroyed by this event, Wells Fargo is now reflecting a vehicle repo on my credit score, this is a horrible injustice. \n\n11. All I want at this point is for Wells Fargo to do the right thing and acknowledge my insurance with XXXX and correct my account with Wells Fargo. I will accept the {$1800.00} as a credit back onto my account towards my vehicle loan and consider the matter closed. I am well aware that getting refunded from Wells Fargo the {$370.00} I paid to the repo will be an exercise in futility. \n\nThank you very much for taking the time to review my file, I can not thank you enough for any help or advise you can provide. \nAll the bestXXXX XXXX","date_sent_to_company":"2015-09-10T19:07:23.000Z","issue":"Managing the loan or lease","sub_product":"Vehicle loan","zip_code":"78741","tags":"Servicemember","has_narrative":true,"complaint_id":"1559548","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2015-09-10T19:07:22.000Z","state":"TX","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX confirmed with <em>Wells</em> <em>Fargo</em> that I indeed have had insurance on the vehicle since the time of purchase ( XXXX XXXX ) 8. I returned to <em>Wells</em> <em>Fargo</em> on XXXX XXXX to confirm that <em>Wells</em> <em>Fargo</em> has received my insurance confirmation from XXXX. <em>Wells</em> <em>Fargo</em> confirmed they received my XXXX insurance but <em>Wells</em> <em>Fargo</em> refused to retro-correct my account, <em>Wells</em> <em>Fargo</em> stole {$1800.00} from me, plus {$370.00} in repo fees to have my vehicle returned9."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.509611,"1559548"]},{"_index":"complaint-public-v1","_id":"6619418","_score":13.508972,"_source":{"product":"Mortgage","complaint_what_happened":"A few years back I had a mortgage with Wells Fargo, Wells Fargo modified the loan during the new account takeover scandal and also opened an escrow loan on top of that. Wells Fargo was not willing to work with us and charged numerous fee 's to XXXX XXXX where we could not afford to pay the remainder. Wells Fargo was not willing to work with us because of their intense sales tactics. Wells Fargo ended up foreclosing on the house and would not refund of any of the thousands in fee 's they charged me. This mortgage is still showing on my credit report. ( XXXX XXXX XXXX XXXX XXXX TX XXXX ) Not only does Wells Fargo continually report this as deliquent. They sold this home back in 2013. Wells Fargo made well over {$80000.00} off the house and did not compensate me. Wells Fargo was not willing to work with me and opened additional account 's and advised me to apply for a personal loan which I did not do. Wells Fargo has caused damaged to my credit file continuously and to my personal health. I would like XXXX relief  for all of the fee 's Wells Fargo charged me, as well as damages for the house being foreclosed and Wells Fargo not willing to assist me. Instead offering other account 's Wells Fargo did not refund the fee 's and Wells Fargo has not compensated me for the poor sales tactics that occurred back during the new account take over scandal.","date_sent_to_company":"2023-02-27T01:44:17.000Z","issue":"Incorrect information on your report","sub_product":"FHA mortgage","zip_code":"75087","tags":null,"has_narrative":true,"complaint_id":"6619418","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-02-27T01:30:58.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["A few years back I had a mortgage with <em>Wells</em> <em>Fargo</em>, <em>Wells</em> <em>Fargo</em> modified the loan during the new account takeover scandal and also opened an escrow loan on top of that. <em>Wells</em> <em>Fargo</em> was not willing to work with us and charged numerous fee 's to XXXX XXXX where we could not afford to pay the remainder. <em>Wells</em> <em>Fargo</em> was not willing to work with us because of their intense sales tactics."],"company":["<em>WELLS</em> <em>FARGO</em> & COMPANY"]},"sort":[13.508972,"6619418"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":171450,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":0,"key_as_string":"false","doc_count":110902},{"key":1,"key_as_string":"true","doc_count":60548}]}},"product":{"doc_count":60548,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":21912,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":18958},{"key":"Other banking product or service","doc_count":1541},{"key":"Savings account","doc_count":1140},{"key":"CD (Certificate 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