{"took":164,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":13635,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3917798","_score":11.363294,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I booked travel via AMEXs travel portal XX/XX/XXXX for {$210.00}. In accordance with their website advertisement of a {$200.00} Annual Travel Credit ( https : //www.americanexpress.com/ca/en/benefits/the-platinum-card/annual-travel-credit.html ). \nI met the Benefit Eligibility ; Basic Platinum Cardmembers As well as met the Terms & Conditions 1. The {$200.00} CAD Annual Travel Credit can only be redeemed at time of booking through American Express Travel Online at XXXX or by calling Platinum Card Travel Service . Travel booking must be charged to your Platinum Card. Account must be in good standing. If you choose to use the Travel Credit, it will be credited to your Card account within 2 business days. Basic Cardmember is entitled to one ( 1 ) Annual Travel Credit each year based on Card membership anniversary date, towards a single travel booking of {$200.00} or more, and will appear on your billing statement as Platinum Annual Travel Credit. If you cancel your travel booking after redeeming the Annual Travel Credit, you will not be able to use it again in the same year. You can only use one Travel Credit per booking.\n\nHowever, now after having contacted Amex ( XXXX, XXXX, XXXX, XXXX, XXXX ), Im being told over the phone, contrary to their website that the benefit only extends to SELECT Platinum members, not all BASIC platinum members as advertised ( and still advertised ) on their website.","date_sent_to_company":"2020-10-25T17:04:57.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"3917798","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2020-10-25T16:50:22.000Z","state":"AE","company_public_response":null,"sub_issue":"Confusing or misleading advertising about the credit card"},"highlight":{"complaint_what_happened":["Basic Cardmember is entitled to one ( 1 ) Annual <em>Travel</em> Credit each year based on Card membership anniversary date, towards a single <em>travel</em> booking of {$200.00} or more, and will appear on your billing statement as Platinum Annual <em>Travel</em> Credit. If you cancel your <em>travel</em> booking after redeeming the Annual <em>Travel</em> Credit, you will not be able to use it again in the same year. You can only use one <em>Travel</em> Credit per booking."]},"sort":[11.363294,"3917798"]},{"_index":"complaint-public-v1","_id":"11896980","_score":11.245007,"_source":{"product":"Credit card","complaint_what_happened":"Company offered XXXX point Ultimate Rewards bonus for enrolling a card, making a purchase using the Chase travel portal, completing travel completed in associated with the booking made on the travel portal. Having enrolled my card on XX/XX/XXXX, making the travel purchase on XX/XX/year>, and completing the travel on XX/XX/year>. I have not received the XXXX Ultimate Rewards points that were said to be credited to the account within 8 weeks of travel.","date_sent_to_company":"2025-02-02T16:20:44.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"22204","tags":null,"has_narrative":true,"complaint_id":"11896980","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-02-02T16:10:24.000Z","state":"VA","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["Company offered XXXX point Ultimate Rewards bonus for enrolling a card, making a purchase using the Chase <em>travel</em> portal, completing <em>travel</em> completed in associated with the booking made on the <em>travel</em> portal. Having enrolled my card on XX/XX/XXXX, making the <em>travel</em> purchase on XX/XX/year>, and completing the <em>travel</em> on XX/XX/year>. I have not received the XXXX Ultimate Rewards points that were said to be credited to the account within 8 weeks of <em>travel</em>."]},"sort":[11.245007,"11896980"]},{"_index":"complaint-public-v1","_id":"12247200","_score":11.1380205,"_source":{"product":"Credit card","complaint_what_happened":"In XX/XX/year>, I was charged {$1100.00} by Capital One Travel onto my Capital One Credit Card. In XX/XX/year>, I was reconciling my accounts and could not account for this {$1100.00} charge. I called Capital One Travel - multiple times- and received the same answer- we do not know the specifics, we only know that it was a travel charge. They could not tell me if it was a car rental hotel or flight. Usually when Capital One Travel charges me, they identify the nature of the travel charge. Since all charges from Capital One Travel are essentially for \" travel '' I needed more specifics. My phone calls should be recorded as Capital One Travel notes that they record all their phone calls before they being a customer service phone call. \n\nIn XXXX, I phoned Capital One Credit Card and asked for help. They suggested I dispute the claim, which I did. Capital One Credit Card resolved the dispute, said that I owed the {$1100.00} but could not identify what specific travel charge this was - a car rental, hotel or flight. So I could not reconcile - especially since I did not have any record of paying {$1100.00} for any travel. \n\nAfter I received the dispute decision, I phoned Capital One Credit Card again and asked for help. That agent got us on the line together with a Capital One Travel rep. This rep could not find the {$1100.00} charge nor could they see any other travel charges for me on their system - even though the Capital One Credit Card system was able to see many different travel charges.\n\nSince Cap One Travel couldn't identify the charge, the Cap One Credit Card rep suggested I file a fraud claim. I did and on XX/XX/XXXX received three letters 1 ) telling me the fraud was submitted 2 ) that they were working on the case and 3 ) that they resolved the case and I owe {$1100.00}. However, they still did not tell me what the charge of {$1100.00} is for exactly.\n\nI just need to know what the charge is for - not travel - but what type of travel. I have no way to reconcile this with my accounts unless I know what it was for and I am completely frustrated that Capital One Travel is unable to tell me. That is why I wonder if this is fraud or an unauthorized charge- they simply can't tell me what it was for.","date_sent_to_company":"2025-02-28T19:46:03.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"78703","tags":"Older American","has_narrative":true,"complaint_id":"12247200","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-02-28T19:29:15.000Z","state":"TX","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["In XX/XX/year>, I was charged {$1100.00} by Capital One <em>Travel</em> onto my Capital One Credit Card. In XX/XX/year>, I was reconciling my accounts and could not account for this {$1100.00} charge. I called Capital One <em>Travel</em> - multiple times- and received the same answer- we do not know the specifics, we only know that it was a <em>travel</em> charge. They could not tell me if it was a car rental hotel or flight. Usually when Capital One <em>Travel</em> charges me, they identify the nature of the <em>travel</em> charge."]},"sort":[11.1380205,"12247200"]},{"_index":"complaint-public-v1","_id":"17786487","_score":11.058969,"_source":{"product":"Credit card","complaint_what_happened":"Summary of the Issue : I am filing a formal complaint against Citi regarding gross mishandling of XXXX XXXX tickets booked through the Citi Travel Portal. Due to system errors on Citis Travel portal, I was unable to complete or correct my booking, despite following the instructions of Citi Travel agents. Citibank promised the travel credit upon cancellation, which has never been issued, leaving me financially harmed. Citi then improperly closed my dispute, reversing temporary credits without resolving the underlying problem. \n\nDetailed Timeline : XX/XX/year> : Attempted to book XXXX XXXX tickets via Citi Travel Portal. Multiple system errors occurred before a booking finally went through. Spent hours in dealing this simple flight booking. \n\nXX/XX/year> : Contacted Citi Travel over the phone to try to modify the flight tickets. The agent confirmed the portal could not modify the booking and need to cancel the tickets. The Citi agent confirmed that the cancellation of the flight tickets would incur about {$450.00} cancellation fee but we would receive the travel credit of the remaining balance. We asked if the travel credit would be back to the Citi travel portal account or to my XXXX XXXX account, the agent confirmed that the travel credit would go to my XXXX XXXX account for future use. After he confirmed about the travel credit, we authorized him to cancel our flight tickets. \n\nXX/XX/year> : Travel credit is invalid to use at XXXX XXXX. Called again ; agent promised to fix the issue and give me a call back within the same day. No callback was received. \n\nXX/XX/year> : Called again. Citi representative advised file dispute due to case. A dispute was filed under XXXX XXXX : XXXX. \n\nXX/XX/year> : Citi closed the investigation, reversed the temporary credit, and claimed the case was resolved even though my travel credit remain invalid and not able to use at all. \n\nXX/XX/XXXX, I called Citi Bank again regarding this issue. The representative stated that this is a Citi Travel Portal problem and that she had no authority to take any action. However, the Citi XXXX XXXX is the default OTA when booking travel with this Citi credit card, which Citi Bank issued. Despite this, Citi Bank claims no responsibility for the portals failures. The representative attempted to transfer me to a Citi Travel Portal agent. That travel agent identified himself as XXXX XXXX When I provided my account information, he hung up the phone and never called back. This incident is yet another example of the repeated failures and lack of accountability I have faced while trying to resolve this issue through Citi and the Citi Travel Portal. \n\nEvidence Supporting My Complaint : Screenshots from XXXX XXXX showing invalid credit. \nRecorded phone calls with Citi Travel agents following their instructions. \nCall logs documenting repeated attempts to resolve the issue. \nScreenshots from Citi Travel Portal showing error system Why Citis Actions Are Unacceptable : The problem was caused entirely by Citi Travel Portal system errors, not consumer error. \nCiti Travel agent confirmed there would a travel credit with XXXX XXXX, which was never valid to use. And Citi kept pushing me to contact XXXX XXXX instead of admitting this is actually Citiank 's own issue. \nCiti reversed the temporary credit without providing the service or credit promised. \nMultiple agents failed to follow up or resolve the issue, demonstrating systemic mishandling. \nClosing the dispute without resolving the underlying issue constitutes a breach of duty and failure to provide promised services. \nCitibank should have informed customers that Citi travel portal is an outsourced agency before customers enter to book the travels.","date_sent_to_company":"2025-11-22T03:34:27.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"94404","tags":null,"has_narrative":true,"complaint_id":"17786487","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-11-22T02:49:12.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Summary of the Issue : I am filing a formal complaint against Citi regarding gross mishandling of XXXX XXXX tickets booked through the Citi <em>Travel</em> Portal. Due to system errors on Citis <em>Travel</em> portal, I was unable to complete or correct my booking, despite following the instructions of Citi <em>Travel</em> agents. Citibank promised the <em>travel</em> credit upon cancellation, which has never been issued, leaving me financially harmed."]},"sort":[11.058969,"17786487"]},{"_index":"complaint-public-v1","_id":"21936924","_score":11.03639,"_source":{"product":"Credit card","complaint_what_happened":"I signed up for Capital One XXXX credit card and qualified for {$300.00} travel credit. Under the terms of the promotion, I was entitled to receive a full {$300.00} travel credit that can be used for making any reservations in Capital One travel. \n\nHowever, when I tried to redeem my {$300.00} travel credit, I am unable to make a new flight reservation using the available travel credit as payment and the {$300.00} \" travel credit '' shows up as {$300.00} \" stays credit ''. I did not agree to the restriction and was not aware of the change made without my consent.","date_sent_to_company":"2026-05-06T16:17:51.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"75035","tags":null,"has_narrative":true,"complaint_id":"21936924","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-05-06T16:09:45.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["I signed up for Capital One XXXX credit card and qualified for {$300.00} <em>travel</em> credit. Under the terms of the promotion, I was entitled to receive a full {$300.00} <em>travel</em> credit that can be used for making any reservations in Capital One <em>travel</em>. \n\nHowever, when I tried to redeem my {$300.00} <em>travel</em> credit, I am unable to make a new flight reservation using the available <em>travel</em> credit as payment and the {$300.00} \" <em>travel</em> credit '' shows up as {$300.00} \" stays credit ''."]},"sort":[11.03639,"21936924"]},{"_index":"complaint-public-v1","_id":"6695586","_score":11.00778,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Subject : Dispute Ref # XXXX Transaction Amount {$1900.00} dated XX/XX/2022 Dear Sir/Madam, I am writing this letter with deep disappointment and frustration over the countless hours spent following up on my dispute request. I had booked a flight ticket through Amex Travel, canceled the reservation due to unforeseen medical emergency before the journey 's start date, and received a confirmation email from Amex Travel with an approved travel credit to be used for a future travel. When I called Amex Travel at a later date to rebook the ticket, they were unable to locate any travel credit in the system.\n\nDespite repeated calls to both Amex Travel and XXXX XXXX, I was forced to proceed with a dispute. Both XXXX and Amex Travel sent emails stating that a travel credit was issued, but neither party knows where the credit amount is placed or how to rebook the ticket with it. From my awareness of accounting principle, when a credit or debit is issued, it should be visible in the system with the customer account. However, why is that nobody is able to locate the credit amount in this instance? \n\nI'm extremely disappointed by the insensitive attitude of American Express accounting staff towards this situation. Instead of simply denying my genuine request, I request Amex Travel to work with XXXX XXXX to find the travel credit. I believe it is the responsibility of the division to do so when it claims itself to be a seamless travel reservation portal. \n\nI hope someone from your dispute resolution department can understand my concerns and arrive at a fair decision. I have all the necessary supporting documents for this matter. However, if American Express does not make a fair decision","date_sent_to_company":"2023-03-14T14:56:15.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"85234","tags":null,"has_narrative":true,"complaint_id":"6695586","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2023-03-14T14:48:19.000Z","state":"AZ","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I had booked a flight ticket through Amex <em>Travel</em>, canceled the reservation due to unforeseen medical emergency before the journey 's start date, and received a confirmation email from Amex <em>Travel</em> with an approved <em>travel</em> credit to be used for a future <em>travel</em>. When I called Amex <em>Travel</em> at a later date to rebook the ticket, they were unable to locate any <em>travel</em> credit in the system.\n\nDespite repeated calls to both Amex <em>Travel</em> and XXXX XXXX, I was forced to proceed with a dispute."]},"sort":[11.00778,"6695586"]},{"_index":"complaint-public-v1","_id":"8228673","_score":10.996671,"_source":{"product":"Checking or savings account","complaint_what_happened":"I WENT TO XXXX WITH HEALTH ISSUE AND I HAD PURCHASED THE TRAVEL INSURANCE AND UNFORTUNATELY I COULD NOT TRAVEL AS I HAD PLANNED SO MY TRAVEL AGENT FILED THE CLAIM ON MY BEHALF WITH XXXX XXXX XXXX AND THEY PAID {$9900.00}, THE CHECK MADE FROM WELLS FAGO BANK UNDER MY NAME AND TRAVEL AGENT 'S ADDRESS, SO WHEN TRAVEL AGENT RECEIVED THE CHECK HE CASHED IT, AND COMMITTED FRAUD WHEN I FOUND OUT I CALLED THE TRAVEL AGENT HE DID NOT GAVE ME ANY EXPLANATION, SO I CALLED AND WROTE A LETTER TO XXXX XXXX XXXX XXXX AND I DID FRAUD PAPER WORK WITH WELLS FARGO BANK BUT TILL NOW THERE IS NO SOLUTION.. I WOULD LIKE THE INSURANCE COMPANY TO ISSUE ME A NEW CHECK AND WITH MY NAME AND MY ADDRESS AND DEAL WITH TRAVEL AGENT AT THEIR CONVINIENCE. \nTHANKS","date_sent_to_company":"2024-01-25T16:44:11.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"91765","tags":"Older American","has_narrative":true,"complaint_id":"8228673","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-01-25T16:10:54.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Cashing a check"},"highlight":{"complaint_what_happened":["I WENT TO XXXX WITH HEALTH ISSUE AND I HAD PURCHASED THE <em>TRAVEL</em> INSURANCE AND UNFORTUNATELY I COULD NOT <em>TRAVEL</em> AS I HAD PLANNED SO MY <em>TRAVEL</em> AGENT FILED THE CLAIM ON MY BEHALF WITH XXXX XXXX XXXX AND THEY PAID {$9900.00}, THE CHECK MADE FROM WELLS FAGO BANK UNDER MY NAME AND <em>TRAVEL</em> AGENT 'S ADDRESS, SO WHEN <em>TRAVEL</em> AGENT RECEIVED THE CHECK HE CASHED IT, AND COMMITTED FRAUD WHEN I FOUND OUT I CALLED THE <em>TRAVEL</em> AGENT HE DID NOT GAVE ME ANY EXPLANATION, SO I CALLED AND WROTE A LETTER TO XXXX XXXX XXXX"]},"sort":[10.996671,"8228673"]},{"_index":"complaint-public-v1","_id":"4075942","_score":10.9842205,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Booked a refundable trip through Chase travel. Could not travel to XXXX cause XXXX was not allowing Americans. We've tried to get our XXXX dollars back. No luck. Chase travel has since XXXX tried to get money back from XXXX air who best we can tell is insolvent. Disputes from Chase Bank says we can't dispute cause it is more than 180 days from the time of the flight. Chase travel never said this was an option until 2 weeks ago. Chase travel is waiting to hear from an insolvent airline to get approval to refund on our refundable tickets.. People need to understand that although these departments say chase the have nothing to do with chase Bank. Chase will not be responsible for mistakes that chase travel makes. No department at Chase will help us get our XXXX. You use a credit card for protection. Using Chase travel though Chase bank is no protection. Chase travel is not directly connected to chase we were told.. Chase won't cover looses secondary to covid even on refundable tickets","date_sent_to_company":"2021-01-21T17:32:50.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"49015","tags":null,"has_narrative":true,"complaint_id":"4075942","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-01-18T22:51:33.000Z","state":"MI","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Booked a refundable trip through Chase <em>travel</em>. Could not <em>travel</em> to XXXX cause XXXX was not allowing Americans. We've tried to get our XXXX dollars back. No luck. Chase <em>travel</em> has since XXXX tried to get money back from XXXX air who best we can tell is insolvent. Disputes from Chase Bank says we can't dispute cause it is more than 180 days from the time of the flight. Chase <em>travel</em> never said this was an option until 2 weeks ago."]},"sort":[10.9842205,"4075942"]},{"_index":"complaint-public-v1","_id":"7892596","_score":10.952665,"_source":{"product":"Credit card","complaint_what_happened":"Capital One card says that primary card holder is eligible for {$300.00} travel credit when booking through the portal, but does not specify that it has to be booked through the primary and holder portal. Authorized user booked flight for primary card holder through the portal and did not get the {$300.00} travel credit, even though in the fine print there was nothing indicating that this transaction was not eligible. Moreover, when the authorized user logs into the travel portal, one of the first travel benefits that pop up is the {$300.00} travel credit ( without disclosure that only primary card holder is eligible ). This feels highly deceptive as bank refuses to apply travel credit.","date_sent_to_company":"2023-11-22T21:18:35.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"11101","tags":null,"has_narrative":true,"complaint_id":"7892596","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2023-11-22T21:07:07.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["Moreover, when the authorized user logs into the <em>travel</em> portal, one of the first <em>travel</em> benefits that pop up is the {$300.00} <em>travel</em> credit ( without disclosure that only primary card holder is eligible ). This feels highly deceptive as bank refuses to apply <em>travel</em> credit."]},"sort":[10.952665,"7892596"]},{"_index":"complaint-public-v1","_id":"3580089","_score":10.932329,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Background : On XX/XX/XXXX, I booked 3 air tickets with Chase Travel. The tickets were on United Airlines with travel dates in the 1st week of XXXX. The cost of the tickets was approximately XXXX Chase Ultimate Reward Points. \nWith the Coronavirus impacting travel and United Airlines canceling the flights as a result, Chase Travel sent me an email on XX/XX/XXXX offering an online form to cancel my trip as a means of avoiding long hold times on the phone. The email noted I was eligible to use the form as my travel was within 8-14 days away. \n\nThe problem : I received an email on XX/XX/XXXX stating the tickets had been cancelled, and only XXXX Chase Ultimate Reward points were refunded. When I asked for the difference, I was told the difference was used to settle United Airlines cancellation fees. I pointed out that the email on XX/XX/XXXX stated that if any cancellation fees were to apply, Chase Travel would contact me before proceeding. Additionally the XX/XX/XXXX email stated that Chase Travel would contact me if the Airline offered a travel credit, which I could use in place of cancelling the tickets. I pointed out that Chase Travel didn't contact me for either of these items ( application of fees, travel credit ) before proceeding with cancelling the tickets. \nI contact Chase Travel on XX/XX/XXXX. The agent agreed with me, but had to escalate to the supervisor. I spoke to the supervisor on XX/XX/XXXX, who also agreed this appeared to be a Chase error, and had to escalate further. Finally, on XX/XX/XXXX, the supervisor said Chase had decided that despite the email stating the above mentioned items which indicates an error on their part, they will NOT refund the fees or give me the option to use the United Airlines travel credit.","date_sent_to_company":"2020-03-25T21:03:48.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"10583","tags":null,"has_narrative":true,"complaint_id":"3580089","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-03-25T20:16:35.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["Additionally the XX/XX/XXXX email stated that Chase <em>Travel</em> would contact me if the Airline offered a <em>travel</em> credit, which I could use in place of cancelling the tickets. I pointed out that Chase <em>Travel</em> didn't contact me for either of these items ( application of fees, <em>travel</em> credit ) before proceeding with cancelling the tickets. \nI contact Chase <em>Travel</em> on XX/XX/XXXX. The agent agreed with me, but had to escalate to the supervisor."]},"sort":[10.932329,"3580089"]},{"_index":"complaint-public-v1","_id":"8305470","_score":10.890623,"_source":{"product":"Credit card","complaint_what_happened":"I called Chase Travel on XX/XX/2024 at XXXX to determine if the seat selection was included with the fare shown in the chase travel app. Chase Travel Agent advised seat selection was included and that I should go off what the fare showed on the chase travel app. I paid more for this fare compared to other fares offered by the same airline to have the seat selection option as the chase travel agent confirmed twice that seat selection was included. Once booking was complete I went to select my seat on XX/XX/2024 only to have to pay {$560.00} to select seats of the same fare class. The chase travel representative did not understand products and passed bad knowledge onto me as a customer and as a result I suffered financial harm. Chase travel needs to investigate this practice and needs to issue me some type of compensation for their failure to accurately display whats included in the air fare shown through the travel portal and needs to retrain staff to let customers know they will have to repay for this fare. I am now out {$560.00} due to this failure with no help from chase to correct these deceptive acts.","date_sent_to_company":"2024-02-08T03:13:05.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"140XX","tags":null,"has_narrative":true,"complaint_id":"8305470","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-02-08T03:01:15.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["I called Chase <em>Travel</em> on XX/XX/2024 at XXXX to determine if the seat selection was included with the fare shown in the chase <em>travel</em> app. Chase <em>Travel</em> Agent advised seat selection was included and that I should go off what the fare showed on the chase <em>travel</em> app. I paid more for this fare compared to other fares offered by the same airline to have the seat selection option as the chase <em>travel</em> agent confirmed twice that seat selection was included."]},"sort":[10.890623,"8305470"]},{"_index":"complaint-public-v1","_id":"7961169","_score":10.881112,"_source":{"product":"Credit card","complaint_what_happened":"On XXXX XX/XX/2023 I booked flights from XXXX XXXX to XXXX to XXXX XXXX XXXX XXXX XXXX and returning from XXXX XXXX to XXXX to XXXX on XXXX XXXX for a total of {$5000.00}. \nDue to bad weather the XXXX XXXX were cancelled. So I had to cancel the whole trip. \nOn XXXX XX/XX/2023 I received a credit of XXXX. This was the cost of the XXXX XXXX to South Dakota I never got the credit for the XXXX Flight for {$2700.00} On XXXX XX/XX/2023 I rebooked the flights for a later date for {$5400.00}. The return flight from XXXX XXXX to XXXX was cancelled and we had to book another flight. We were in first class for the original flight from XXXX to XXXX but were in coach for the rescheduled flight. On XXXX XX/XX/2023 I got {$460.00} back for the price difference in tickets. \n\nOn XXXX XX/XX/2023 I contested the {$2700.00} I had not gotten a refund for from the cancelled flight and it was removed from my account. \nOn XXXX XX/XX/2023 I was billed again the original {$2700.00}. \nI am still due a credit for the {$2700.00}. \n\n\nXX/XX/2023 XX/XX/2023 CL *Chase Travel Travel Sale XXXX Original Trip purchase price XX/XX/2023 XX/XX/2023 CL *Chase Travel Travel Return XXXX XXXX XXXX Refund XX/XX/2023 XX/XX/2023 CL *Chase Travel Travel Sale XXXX Rescheduled Ticket Purchase XX/XX/2023 XX/XX/2023 CL *Chase Travel Travel Return XXXX First Class To Coach Ticket Difference refund XX/XX/2023 XX/XX/2023 CL *Chase Travel Travel Return XXXX Dispute Credit XX/XX/2023 XX/XX/2023 REBILL CL *Chase Travel Travel Sale XXXX Dispute rebill","date_sent_to_company":"2023-12-06T16:18:57.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"078XX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"7961169","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-12-06T16:07:10.000Z","state":"NJ","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["XX/XX/2023 XX/XX/2023 CL *Chase <em>Travel</em> <em>Travel</em> Sale XXXX Original Trip purchase price XX/XX/2023 XX/XX/2023 CL *Chase <em>Travel</em> <em>Travel</em> Return XXXX XXXX XXXX Refund XX/XX/2023 XX/XX/2023 CL *Chase <em>Travel</em> <em>Travel</em> Sale XXXX Rescheduled Ticket Purchase XX/XX/2023 XX/XX/2023 CL *Chase <em>Travel</em> <em>Travel</em> Return XXXX First Class To Coach Ticket Difference refund XX/XX/2023 XX/XX/2023 CL *Chase <em>Travel</em> <em>Travel</em> Return XXXX Dispute Credit XX/XX/2023 XX/XX/2023 REBILL CL *Chase <em>Travel</em> <em>Travel</em> Sale XXXX Dispute rebill"]},"sort":[10.881112,"7961169"]},{"_index":"complaint-public-v1","_id":"3674837","_score":10.872227,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have a Barclay 's Arrival Plus MasterCard that I pay an annual fee to earn travel dollars. I currently have over {$300.00} in travel dollars to redeem. Because of COVID, I am unable to redeem the miles for travel and they are due to expire soon. I contacted Barclay 's via telephone around the first of XXXX ( the gift cards were purchased on XX/XX/XXXX ) and asked the customer service representative if I could purchase travel gift cards with my travel miles. I was assured by the CSR that as long as the gift cards were purchased through the airline and showed up on my statement with the airline 's name that I could redeem my travel points. Now they are denying the redemption of my points. There should be a recording of our phone conversation and the CSR should have noted this conversation in my customer file. After calling them and recalling this situation, they responded with a letter denying the redemption of my travel rewards.","date_sent_to_company":"2020-05-29T21:36:54.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"99301","tags":null,"has_narrative":true,"complaint_id":"3674837","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2020-05-29T21:15:35.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["I have a Barclay 's Arrival Plus MasterCard that I pay an annual fee to earn <em>travel</em> dollars. I currently have over {$300.00} in <em>travel</em> dollars to redeem. Because of COVID, I am unable to redeem the miles for <em>travel</em> and they are due to expire soon. I contacted Barclay 's via telephone around the first of XXXX ( the gift cards were purchased on XX/XX/XXXX ) and asked the customer service representative if I could purchase <em>travel</em> gift cards with my <em>travel</em> miles."]},"sort":[10.872227,"3674837"]},{"_index":"complaint-public-v1","_id":"4477017","_score":10.851235,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX I purchased a round-trip ticket on XXXX XXXX ( XXXX ) for vacation to XXXX, XXXX using a combination of approximately 53,000 rewards miles and {$380.00} cash from my Capital One Venture Card. I booked this flight via Capital One Travel. \n\nUnfortunately, due to the Covid-19 Pandemic I was not able to fly to XXXX due to travel restrictions placed on U.S. Citizens entering that country last XXXX when I was scheduled to fly there. In response, XXXX issued me a travel credit via Capital One Travel to be used to rebook a new flight by XX/XX/XXXX to fly to XXXX. However, by XX/XX/XXXX, there were still travel restrictions in place blocking U.S. Citizens from entering XXXX and I was unable to use my travel credit to rebook a flight. \n\nFor the last 9 months I have asked Capital One Travel to request a refund for my ticket ( and then the travel voucher issued to me ). After dozens of hours on hold and speaking with dozens of Capital One service representatives, I have still not resolved this issue. Every Capital one representative I speak with gives me different information, some suggesting my travel voucher would be refunded ; others stating they are not sure. \n\nIn the meantime, I was able to get a refund from XXXX for 3 other travel vouchers I got from XXXX for the same trip for my wife and XXXX kids. These vouchers came directly from XXXX, since I booked these flights directly with XXXX. However, when I contact XXXX to get a refund for my flight I booked via Cap One Travel, XXXX XXXX says that I have to request a refund via Cap One Travel. I have done so multiple times, sharing the documentation I received from XXXX for the other travel voucher refunds but have still yet to receive a refund from Cap One Travel on the voucher issued to them for my flight. \n\nThe other challenge is that when I call the Capital One Travel customer care phone number, some Capital One representatives do not have access to the full information and context of my case and can not advise me on how to proceed. Often they put me on hold to transfer me to a supervisor with a higher level of access to review \" the codes '' issued for my refund request. However, I often end up stuck on hold for extremely long wait times, sometimes exceeding 90 minutes. My only recourse thus far is to redial the Capital One Travel customer service number ( XXXX ) and start over. However, I only end up lost in the Cap One Travel System of phone holds and transfers. \n\nI am filing this complaint because I want a refund from Capital One for a service I paid for but never received. Capital One Travel is also not acting as an advocate for me in dealing with XXXX XXXX and I can not get basic information from Capital One such as my ticket number and/or voucher number to deal with XXXX XXXX directly.","date_sent_to_company":"2021-06-21T15:09:24.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"19151","tags":null,"has_narrative":true,"complaint_id":"4477017","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2021-06-21T13:39:35.000Z","state":"PA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I booked this flight via Capital One <em>Travel</em>. \n\nUnfortunately, due to the Covid-19 Pandemic I was not able to fly to XXXX due to <em>travel</em> restrictions placed on U.S. Citizens entering that country last XXXX when I was scheduled to fly there. In response, XXXX issued me a <em>travel</em> credit via Capital One <em>Travel</em> to be used to rebook a new flight by XX/XX/XXXX to fly to XXXX. However, by XX/XX/XXXX, there were still <em>travel</em> restrictions in place blocking U.S."]},"sort":[10.851235,"4477017"]},{"_index":"complaint-public-v1","_id":"10059227","_score":10.8484125,"_source":{"product":"Credit card","complaint_what_happened":"I enrolled it in the CitiBank credit card XXXX XXXX about 3 months ago because it had travel benefits such as travel insurance and {$100.00} off a hotel stay of {$500.00} or more if booked through their travel portal Citi travel. I tried many times and the card kept getting flagged for fraud. Spoke to Citi travel and they said the issue was not with them. I talked to Citi and they said every time I used with Citi travel it would keep coming back as fraud. I escalated the issue but I was told meanwhile they would try to fix but unsure when and all the while my bookings are getting reserved as I am in limbo. They also said they would not update me if and when it would be corrected.","date_sent_to_company":"2024-09-07T15:34:28.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"77396","tags":null,"has_narrative":true,"complaint_id":"10059227","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-09-07T15:21:22.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Didn't receive advertised or promotional terms"},"highlight":{"complaint_what_happened":["I enrolled it in the CitiBank credit card XXXX XXXX about 3 months ago because it had <em>travel</em> benefits such as <em>travel</em> insurance and {$100.00} off a hotel stay of {$500.00} or more if booked through their <em>travel</em> portal Citi <em>travel</em>. I tried many times and the card kept getting flagged for fraud. Spoke to Citi <em>travel</em> and they said the issue was not with them. I talked to Citi and they said every time I used with Citi <em>travel</em> it would keep coming back as fraud."]},"sort":[10.8484125,"10059227"]},{"_index":"complaint-public-v1","_id":"9048292","_score":10.847892,"_source":{"product":"Credit card","complaint_what_happened":"I am writing to formally lodge a complaint regarding the denial of my travel rewards credit associated with my Bank of America Business Travel Rewards credit card. I have accumulated XXXX points on my card. According to Bank of America 's marketing materials, website, and mobile app, these points can be credited against travel expenses paid for with the card. The terms and conditions define travel as follows : **How Your Travel Credit Works : ** A travel credit is applied as a statement credit to your account to offset travel and dining purchases from qualifying merchants in these travel or dining-related categories : airlines, hotels, motels, timeshares, trailer parks, motor home and recreational vehicle rentals, campgrounds, car rental agencies, truck and trailer rental, cruise lines, travel agencies, tour operators, real estate agents, operators of passenger trains, buses, taxis, limousines, ferries, boat rentals, parking lots and garages, tolls and bridge fees, tourist attractions and exhibits like art galleries, amusement parks, carnivals, circuses, aquariums, zoos, eating places and restaurants, drinking places, bars, taverns, cocktail lounges, nightclubs, discotheques, and fast food restaurants. Purchases from some merchants that provide travel or dining-related goods and services will not be eligible for a travel credit, such as in-flight goods and services and duty-free airport purchases. Points may be redeemed for a statement credit to offset qualifying travel and dining purchases that occurred within 12 months prior to the date of redemption, limited to the most recent XXXX qualifying purchases. Each point redeemed for a travel credit is worth {$0.00} ( XXXX points = {$25.00} ). \n\nI used my card to pay for a hotel stay on XX/XX/year>, amounting to {$3000.00}. I attempted to apply the rewards to this stay, which should have resulted in a credit of {$1700.00}. However, after a lengthy phone call with Bank of America, including escalation to three different managers, my request for the credit was declined. They stated that the hotel did not have the proper MCC ( Merchant Category Code ) and therefore, they could not apply the credit. I offered to provide a copy of the hotel bill clearly showing that this was for travel, as described in the terms and conditions, but they refused to consider it. \n\nI then visited my local branch and spoke with the credit card department to raise my issue again. The department noted my previous call escalation and once again denied the credit. \n\nI am deeply frustrated by this experience and believe that my request for the travel rewards credit should be honored as per the terms and conditions provided by Bank of America. I request that this matter be reviewed and that the appropriate credit be applied to my account. \n\nThank you for your attention to this matter. \n\nSincerely,","date_sent_to_company":"2024-05-20T18:39:16.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"189XX","tags":"Older American","has_narrative":true,"complaint_id":"9048292","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-05-20T18:15:03.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["The terms and conditions define <em>travel</em> as follows : **How Your <em>Travel</em> Credit Works : ** A <em>travel</em> credit is applied as a statement credit to your account to offset <em>travel</em> and dining purchases from qualifying merchants in these <em>travel</em> or dining-related categories : airlines, hotels, motels, timeshares, trailer parks, motor home and recreational vehicle rentals, campgrounds, car rental agencies, truck and trailer rental, cruise lines, <em>travel</em> agencies, tour operators, real estate agents, operators of"]},"sort":[10.847892,"9048292"]},{"_index":"complaint-public-v1","_id":"4778290","_score":10.821341,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"In late XXXX or early XXXX, I made a flight booking through Citi Thank You travel for a XX/XX/XXXX flight for my husband and I from XXXX to XXXX for a total of {$2300.00}. Due to the pandemic, that flight was cancelled, and in fact, all flights from the XXXX to XXXX during XX/XX/XXXX were banned. As a result, I was left with XXXX XXXX XXXX for {$2300.00}. \n\nI called Citi Thank You on XX/XX/XXXX to use part of my travel credit towards a new {$120.00} flight. I was told by a Citi Thank You representative that if I booked this new flight, then I would forfeit the rest of the $ XXXX of the travel credit, which apparently is standard protocol and information that is in the fine print that Citi Thank You gave to me when my flight was cancelled and I agreed to take on the travel credit ( keeping in mind that there was no other option but to take the travel credit, or just forfeit the entirety of the value of the tickets -- which is really no option at all. ) I have similar travel credit with XXXX resulting from a covid-flight cancellation ( in which the airline cancelled the flight, I did not personally cancel my ticket out of whim ) -- and they, reasonably, allow people to apply any portion of their travel credit to future flights until an individual has used up their travel credit. \n\nThis is an absurd situation, especially because XXXX itself allows consumers to apply travel credit to multiple trips ( from XXXX 's website, XXXX XXXX XXXX XXXX  \" If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first. \" ). Citi ought to be ashamed of its actions and the roundabout channels that it's forcing consumers to take in order to use their travel credit from a very unexpected and horrible pandemic. It is exploiting its consumers by, I anticipate, taking the remainder of the travel credit for itself and/or forcing consumers to purchase tickets that exceed the value of the original travel booking so consumers can actually use the entirety of their travel credit in order for Citi travel to earn an extra dime as a \" travel agency ''. \n\nI stated my complaint on the call with the representative and asked for the situation to be escalated. She stated that there was no one she would be able to transfer my compliant to, nor was she able to give me an email address or phone number in which to file a complaint with Citi. She said she could take a call back number from me so someone could call within 5-7 business days to take my complaint. This is unacceptable that there are not even vocal or electronic complaint channels that are immediately available. If they are trying to hide behind procedural and dragging on the time and difficulty of reporting something so asinine, that is even worse.","date_sent_to_company":"2021-10-04T20:39:27.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"20814","tags":null,"has_narrative":true,"complaint_id":"4778290","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2021-10-04T20:11:23.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["It is exploiting its consumers by, I anticipate, taking the remainder of the <em>travel</em> credit for itself and/or forcing consumers to purchase tickets that exceed the value of the original <em>travel</em> booking so consumers can actually use the entirety of their <em>travel</em> credit in order for Citi <em>travel</em> to earn an extra dime as a \" <em>travel</em> agency ''. \n\nI stated my complaint on the call with the representative and asked for the situation to be escalated."]},"sort":[10.821341,"4778290"]},{"_index":"complaint-public-v1","_id":"1949882","_score":10.797575,"_source":{"product":"Credit card","complaint_what_happened":"Infomed Synchrony bank of my travel plans outside of the country and to other states within the US prior to travel. These notices have been given to Synchrony two weeks prior to travel and again the day before my travel. Every time Synchrony bank shuts down my cards claiming fraud when they knew I was traveling. I 've spent hours on the phone with Synchrony to correct these issues to no avail. I 've asked for a direct phone number to correct these problems from supervisors and the only answer I ever receive is I 'll send your complaint to upper management.","date_sent_to_company":"2016-06-01T15:14:29.000Z","issue":"Customer service / Customer relations","sub_product":null,"zip_code":"33626","tags":"Older American","has_narrative":true,"complaint_id":"1949882","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2016-06-01T15:14:28.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Infomed Synchrony bank of my <em>travel</em> plans outside of the country and to other states within the US prior to <em>travel</em>. These notices have been given to Synchrony two weeks prior to <em>travel</em> and again the day before my <em>travel</em>. Every time Synchrony bank shuts down my cards claiming fraud when they knew I was <em>traveling</em>. I 've spent hours on the phone with Synchrony to correct these issues to no avail."]},"sort":[10.797575,"1949882"]},{"_index":"complaint-public-v1","_id":"3146248","_score":10.791445,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have a Chase XXXX XXXX card that I obtained for the travel benefits, which include redemption of points at XXXX % if redeemed using the Chase travel website. I have been attempting to book travel on the Chase travel site since at least XX/XX/2019 but am unable to redeem my points. \nAfter many calls to Chase over weeks, I learned that Chase has been aware, since at least early XX/XX/2019, of a technical problem that prevents at least some reserve card holders from redeeming points on the travel website. \nI have made many attempts to resolve this issue with Chase. I have been told that the only option available is to book travel elsewhere and request a statement credit ( essentially cash back ) from Chase which will be a dollar for dollar credit. Chase will not honor the XXXX % contractually offered redemption value for travel, though i have made this request on several occasions. \nChase can not, or will not, provide an ETA as to when this matter will be resolved.","date_sent_to_company":"2019-02-08T06:30:42.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"91355","tags":null,"has_narrative":true,"complaint_id":"3146248","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2019-02-08T01:13:19.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["I have a Chase XXXX XXXX card that I obtained for the <em>travel</em> benefits, which include redemption of points at XXXX % if redeemed using the Chase <em>travel</em> website. I have been attempting to book <em>travel</em> on the Chase <em>travel</em> site since at least XX/XX/2019 but am unable to redeem my points."]},"sort":[10.791445,"3146248"]},{"_index":"complaint-public-v1","_id":"8770800","_score":10.774983,"_source":{"product":"Credit card","complaint_what_happened":"I opened a new chase travel credit card for trip to XXXX. Booked hotel, airline and rental car through chase travel. Upon check out at hotel, amount charged from hotel noted to be less than what I was charged through chase travel. Unable to submit a complaint online with chase, so I called into their help line. When I explained that I was charged almost an additional {$200.00} for the hotel through chase, the response I received was that \" They're a business, that's how they make money. They're like a middle man ''. I then explained to that this is not appropriately disclosed on chase travel. i was then transferred to an automated system on chase travel that was not helpful. They advertise on chase.com/travel \" competitive rates- take advantage of competitive rates at thousands of hotels and resorts, with no booking fees ''","date_sent_to_company":"2024-04-14T16:43:35.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"43235","tags":null,"has_narrative":true,"complaint_id":"8770800","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-04-14T16:11:26.000Z","state":"OH","company_public_response":null,"sub_issue":"Didn't receive advertised or promotional terms"},"highlight":{"complaint_what_happened":["I then explained to that this is not appropriately disclosed on chase <em>travel</em>. i was then transferred to an automated system on chase <em>travel</em> that was not helpful. They advertise on chase.com/<em>travel</em> \" competitive rates- take advantage of competitive rates at thousands of hotels and resorts, with no booking fees ''"]},"sort":[10.774983,"8770800"]},{"_index":"complaint-public-v1","_id":"13795196","_score":10.769334,"_source":{"product":"Credit card","complaint_what_happened":"I reached out to Chase Bank regarding their cookie/privacy settings on the chase travel portal. Currently any travel search history ( e.g. if I searched a flight from XXXX  city to XXXX XXXX on XXXX date ) is saved in the travel portal cookies. It doesn't matter if I access chase through a phone vs browser, or XXXXXXXX XXXX XXXXXXXX. It keeps the search history within the Chase login. \n\nThe issue is that, by keeping the search history, the travel portal shows inflated prices for the same travel itinerary after the initial search. For example, I searched a round trip flight from XXXX, CO to XXXX, MT on XXXX XXXX and it was originally {$360.00} round trip. A couple of hours later, the cost was {$400.00} for the same flights- but the cost differerence was only through the chase travel portal. The cost stayed the same when I searched through XXXX flights. \n\nIn order to ensure there is no increased pricing based on recent search history, Chase needs to make the option available on their travel portal search history to not save recent searches.","date_sent_to_company":"2025-05-29T04:36:46.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"802XX","tags":null,"has_narrative":true,"complaint_id":"13795196","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-05-29T04:25:22.000Z","state":"CO","company_public_response":null,"sub_issue":"Privacy issues"},"highlight":{"complaint_what_happened":["I reached out to Chase Bank regarding their cookie/privacy settings on the chase <em>travel</em> portal. Currently any <em>travel</em> search history ( e.g. if I searched a flight from XXXX  city to XXXX XXXX on XXXX date ) is saved in the <em>travel</em> portal cookies. It doesn't matter if I access chase through a phone vs browser, or XXXXXXXX XXXX XXXXXXXX. It keeps the search history within the Chase login."]},"sort":[10.769334,"13795196"]},{"_index":"complaint-public-v1","_id":"2787978","_score":10.765359,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I only have a debit card and Im now only hearing from people that in order to enroll in travel rewards programs, you must have a credit card, which I never had one. I love to travel and at the same time, would like to have a travel rewards program connected with a bank without requiring the use of a credit card. Its outrageous that they only require the use of credit cards to enroll in travel rewards programs.","date_sent_to_company":"2018-01-20T08:30:05.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"92373","tags":null,"has_narrative":true,"complaint_id":"2787978","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2018-01-20T03:15:54.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["I only have a debit card and Im now only hearing from people that in order to enroll in <em>travel</em> rewards programs, you must have a credit card, which I never had one. I love to <em>travel</em> and at the same time, would like to have a <em>travel</em> rewards program connected with a bank without requiring the use of a credit card. Its outrageous that they only require the use of credit cards to enroll in <em>travel</em> rewards programs."]},"sort":[10.765359,"2787978"]},{"_index":"complaint-public-v1","_id":"7742329","_score":10.763173,"_source":{"product":"Credit card","complaint_what_happened":"Chase Sapphire Reserve travel insurance is not honoring their travel insurance benefit. We had a trip planned to XXXX and were about to leave on XX/XX/ when my father collapsed at the airport and was rushed to the ER. He was traveling with my wife and I. We missed our flight which was required to reach our cruise on XXXX Due to his medical diagnosis he was unable to travel out of the country ( letter from Dr and discharge papers from hospital provided ). We had to stay and take care of him. \n\nI submitted a covered claim on XX/XX/ for {$19000.00} ( the total cost of the XXXX cruise for my wife and I ). The claim # is XXXX. I have had to upload the same XXXX travel cancellation document 4 times before they finally accepted it, but now we are once again back to them not understanding that XXXX did not provide any travel credits or refunds even after accepting the document. Apparently since the claim is over {$10000.00} someone at Chase has to approve it, but they can't find the \" Travel ID '' number. No one can tell me what that is or why what I have provided does not already include that. \n\nI have provided birth certificates, marriage licenses, bank statements, proof of cancellation direction from the common carrier, medical discharge statements , Dr XXXX notes, invoices from XXXX, Itinerary, and the ticket contract for XXXX \n\nNote that this travel was not booked through Chase Travel, but directly through XXXX using my Chase Sapphire Reserve card.","date_sent_to_company":"2023-10-24T04:02:51.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"30114","tags":null,"has_narrative":true,"complaint_id":"7742329","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-10-24T03:31:26.000Z","state":"GA","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["Chase Sapphire Reserve <em>travel</em> insurance is not honoring their <em>travel</em> insurance benefit. We had a trip planned to XXXX and were about to leave on XX/XX/ when my father collapsed at the airport and was rushed to the ER. He was <em>traveling</em> with my wife and I. We missed our flight which was required to reach our cruise on XXXX Due to his medical diagnosis he was unable to <em>travel</em> out of the country ( letter from Dr and discharge papers from hospital provided ). We had to stay and take care of him."]},"sort":[10.763173,"7742329"]},{"_index":"complaint-public-v1","_id":"19978830","_score":10.754021,"_source":{"product":"Credit card","complaint_what_happened":"I signed up for chase sapphire preferred in XX/XX/XXXX. When I logged on the chase reward, it said Im qualify for {$50.00} travel credit thru XX/XX/XXXX if booked thru chase travel. The apps also show $ XXXX {$50.00} were used and display a button hyperlink to chase travel. I booked thru chase travel in XX/XX/XXXX for hotel stay in XX/XX/XXXX. After my travel, I never got the credit. I called XXXX  disputing that I didnt get credit and never got a consistent answer. Basically Im not qualify to get the credit for the XXXX stay that was charged in XX/XX/XXXX. Also if I dont get the {$50.00} credit then I should get XXXX points since I booked with chase travel. I only got XXXX points.","date_sent_to_company":"2026-03-04T21:11:55.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"76016","tags":null,"has_narrative":true,"complaint_id":"19978830","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-04T20:48:28.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["When I logged on the chase reward, it said Im qualify for {$50.00} <em>travel</em> credit thru XX/XX/XXXX if booked thru chase <em>travel</em>. The apps also show $ XXXX {$50.00} were used and display a button hyperlink to chase <em>travel</em>. I booked thru chase <em>travel</em> in XX/XX/XXXX for hotel stay in XX/XX/XXXX. After my <em>travel</em>, I never got the credit. I called XXXX  disputing that I didnt get credit and never got a consistent answer."]},"sort":[10.754021,"19978830"]},{"_index":"complaint-public-v1","_id":"13536100","_score":10.74406,"_source":{"product":"Credit card","complaint_what_happened":"XX/XX/XXXX - upgraded from a Capital One Venture to Venture X card. The benefit of the upgrade is a {$300.00} annual travel credit. \n\nXX/XX/XXXX - {$300.00} annual travel credit was added to my account XX/XX/XXXX - shows the {$300.00} annual travel credit was used. I did not use the credit. I was looking at rental cars through Capital One travel that day, but did not make a booking. There are no bookings showing in my account either. \n\nXX/XX/XXXX - called Capital One and spent 1 hour and 53 minutes on the phone. I was transferred 4 or 5 times. Nobody is able to tell me where the {$300.00} travel credit went. They can not see any history of it being redeemed and confirm that no trips/bookings are showing in my account.\n\nI was told it will be 10-12 business days before I get any type of answer about what happened to this travel credit. I am currently trying to book a rental car, but will not be able to apply my travel credit since Capital One can not determine what happened.","date_sent_to_company":"2025-05-15T19:01:30.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"28270","tags":null,"has_narrative":true,"complaint_id":"13536100","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-05-15T18:47:01.000Z","state":"NC","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["The benefit of the upgrade is a {$300.00} annual <em>travel</em> credit. \n\nXX/XX/XXXX - {$300.00} annual <em>travel</em> credit was added to my account XX/XX/XXXX - shows the {$300.00} annual <em>travel</em> credit was used. I did not use the credit. I was looking at rental cars through Capital One <em>travel</em> that day, but did not make a booking. There are no bookings showing in my account either. \n\nXX/XX/XXXX - called Capital One and spent 1 hour and 53 minutes on the phone. 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