{"took":636,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":556654,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"16863848","_score":19.315903,"_source":{"product":"Debt collection","complaint_what_happened":"I mailed Small and Small on XX/XX/XXXX and XX/XX/XXXX the following : I trust you are well. I am reaching out regarding my account ending in XXXX which you state currently carries a balance of XXXX XXXX I previously sent a letter on XX/XX/XXXX but did not receive a response. After a thorough review of my financial situation and consultation with a financial advisor, I would like to discuss a settlement amount and a structured payment plan to settle this debt. I would like to get this matter taken care of as soon as possible.\n\nI am hoping we can come up with an initial payment, followed by recurring monthly payments over the next few months.\n\nI am eager to negotiate terms that work for both of us and would welcome the opportunity to discuss this proposal further. \n\nI received a civil summons dated XX/XX/XXXX. I mailed Small and Small a request for debt validation letter on XX/XX/XXXX and I received their response on XX/XX/XXXX. I then mailed the letters above on XX/XX/XXXX and XX/XX/XXXX asking for a payment plan and as of today XX/XX/XXXX I have yet to hear from them.","date_sent_to_company":"2025-10-28T21:30:37.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Other debt","zip_code":"27610","tags":null,"has_narrative":true,"complaint_id":"16863848","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Small & Small, Attorneys PLLC","date_received":"2025-10-28T21:03:33.000Z","state":"NC","company_public_response":null,"sub_issue":"Threatened to sue you for very old debt"},"highlight":{"complaint_what_happened":["I mailed <em>Small</em> and <em>Small</em> a request for debt validation letter on XX/XX/XXXX and I received their response on XX/XX/XXXX. I then mailed the letters above on XX/XX/XXXX and XX/XX/XXXX asking for a payment plan and as of today XX/XX/XXXX I have yet to hear from them."],"company":["<em>Small</em> & <em>Small</em>, Attorneys PLLC"]},"sort":[19.315903,"16863848"]},{"_index":"complaint-public-v1","_id":"11521447","_score":19.315903,"_source":{"product":"Debt collection","complaint_what_happened":"Company is taking me to court. Do not have grounds to take me to court. I do not know who they are and they are doing searches on me service members Civil relief act Ive never been in the service and they are doing research sending court documents Service members civil relief act decoration Ive never been in the service and theyre taking my name and putting it into a search bar to see if I was a service member. What does this have to do with credit?","date_sent_to_company":"2025-01-15T00:58:00.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"28625","tags":null,"has_narrative":true,"complaint_id":"11521447","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Small & Small, Attorneys PLLC","date_received":"2025-01-15T00:48:12.000Z","state":"NC","company_public_response":null,"sub_issue":"Debt was already discharged in bankruptcy and is no longer owed"},"highlight":{"company":["<em>Small</em> & <em>Small</em>, Attorneys PLLC"]},"sort":[19.315903,"11521447"]},{"_index":"complaint-public-v1","_id":"3245052","_score":19.082737,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have a credit card through Chase Bank. I have three different balances on the card each with their own interest rates. I made the minimum payment and then made two other payments hoping they would go towards the balance with the highest interest rate ( cash advance ). It did not. When I called i asked them about this and they said that is not how their system works. I was told that The Credit Card Accountability, Responsibility and Disclosure Act of 2009 would force credit card companies to apply excess payments that blling cycle to the balance with the highest interest rate first. Can you please help me with this issue or am I misunderstanding how the process works.","date_sent_to_company":"2019-05-16T21:54:21.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"77581","tags":null,"has_narrative":true,"complaint_id":"3245052","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2019-05-16T21:34:49.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["I have three different balances on the card each with their own interest <em>rates</em>. I made the minimum payment and then made <em>two</em> other payments hoping they would go towards the balance with the highest interest <em>rate</em> ( cash advance ). It did not. When I called i asked them about this and they said that is not how their system <em>works</em>."],"sub_issue":["Problem during payment <em>process</em>"]},"sort":[19.082737,"3245052"]},{"_index":"complaint-public-v1","_id":"6586451","_score":17.301428,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX I went online to check CD Rates for purpose of rolling over a retirement account in to a IRA CD. Discover Bank rates showed 4.4 % for all CD 's. It also on that same page showed in large print, Locking in you CD rate is easier than ever for the heading and then below, comments 1,2,3 Number 2 comment stated Make a deposit now or come back and do it later, whichever is easier. \nIt is known up front by Discover that a rollover is a process that takes several days or weeks in this case. On the first day after opening this CD they dropped the interest rate. 4 days later they dropped the rate again. Still after 15 day, XX/XX/XXXX when the funding bank stated they mailed the check and today XX/XX/XXXX there has not been processing of the check and continued denial of receiving it. Regardless of the time to receive the check, which is out of my control, Discover should provide a grace period for funding and not keep reducing the rate daily or weekly. Discover Bank continues to default to a very small astrick that links to a very small print that states several comments with rates subgect to change until funded stuck in the middle of it all. With the very large print on the advertisement page contradicting this I would hope the large apparant false advertising should be first considered. Rate should be provided at the opening rate considering the funding bank processed and stated they mailed the check the next day. Since then Discover has completely changed the wording in this misleading advertisement to Omit, lock in your rate now.","date_sent_to_company":"2023-02-17T17:44:16.000Z","issue":"Opening an account","sub_product":"CD (Certificate of Deposit)","zip_code":"640XX","tags":"Older American","has_narrative":true,"complaint_id":"6586451","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2023-02-17T17:02:28.000Z","state":"MO","company_public_response":null,"sub_issue":"Didn't receive terms that were advertised"},"highlight":{"complaint_what_happened":["Regardless of the time to receive the check, which is out of my control, Discover should provide a grace period for funding and not keep reducing the <em>rate</em> daily or weekly. Discover Bank continues to default to a very <em>small</em> astrick that links to a very <em>small</em> print that states several comments with <em>rates</em> subgect to change until funded stuck in the middle of it all."]},"sort":[17.301428,"6586451"]},{"_index":"complaint-public-v1","_id":"3570398","_score":16.976171,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My husband and I refinanced our mortgage in XX/XX/XXXX with Cross Country. Since then, we decided to refinance with a small bank on XX/XX/XXXX but this time to take money out. \n\nWhen going through the refinance process with the new bank, Cross Country wanted to compete with the rate both me and my husband were offered by the small bank. Cross Country did not want to lose us as customers. We sent them the rate information we received from the small bank to see what they could counter. Cross Country said they could beat the rate we were offered ( based on our old records ) by the small bank but at that ran a hard inquiry without warning or approval from myself and my husband. We never heard back from Cross Country as to that rate was. I=Both myself and my husband received a hard inquiry notification from XXXX XXXX on XX/XX/XXXX and it wasn't until the next day that I decided to contact Cross Country about that. I contacted them on XX/XX/XXXX about the hard inquiry. The woman who answered took my information and said someone would return my call within a few business days. It is now XX/XX/XXXX and I still have not heard back.","date_sent_to_company":"2020-03-18T00:50:23.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"01905","tags":null,"has_narrative":true,"complaint_id":"3570398","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CrossCountry Mortgage LLC","date_received":"2020-03-17T23:50:15.000Z","state":"MA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Since then, we decided to refinance with a <em>small</em> bank on XX/XX/XXXX but this time to take money out. \n\nWhen going through the refinance <em>process</em> with the new bank, Cross Country wanted to compete with the <em>rate</em> both me and my husband were offered by the <em>small</em> bank. Cross Country did not want to lose us as customers. We sent them the <em>rate</em> information we received from the <em>small</em> bank to see what they could counter."]},"sort":[16.976171,"3570398"]},{"_index":"complaint-public-v1","_id":"9012144","_score":16.87227,"_source":{"product":"Mortgage","complaint_what_happened":"I have requested to do an assumption through divorce to remove my ex husband from the note/loan. They are refusing by saying they cant do an assumption because I am already on the loan. This is inaccurate as I already started the process with previous lender and then I was transferred to SPS and they say an assumption will not remove his name. They need to abide by the terms of the original mortgage which is through XXXX. XXXX said they do allow assumptions through divorce when both parties are on the loan and title to remove one spouse off the loan. The proof is in the divorce decree. My ex husband left me the home free and clear with no interest to him. I sent them the divorce decree as evidence but are refusing to assist me in this process. I have a great interest rate of 3.875 % and can not afford to refinance at this time as it will double my monthly payment with an interest rate of 7.5 % currently. They are leaving me no choice but to sell my home and have nowhere to live. I cant afford even a small apartment at the current rental rates or to buy something smaller with such high interest rates. I will be homeless. Please help.","date_sent_to_company":"2024-05-15T16:13:42.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home mortgage","zip_code":"60108","tags":null,"has_narrative":true,"complaint_id":"9012144","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2024-05-15T15:40:55.000Z","state":"IL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Trying to communicate with the company to fix an issue with the application process"},"highlight":{"complaint_what_happened":["I sent them the divorce decree as evidence but are refusing to assist me in this <em>process</em>. I have a great interest <em>rate</em> of 3.875 % and can not afford to refinance at this time as it will double my monthly payment with an interest <em>rate</em> of 7.5 % currently. They are leaving me no choice but to sell my home and have nowhere to live. I cant afford even a <em>small</em> apartment at the current rental <em>rates</em> or to buy something <em>smaller</em> with such high interest <em>rates</em>. I will be homeless. Please help."],"sub_issue":["Trying to communicate with the company to fix an issue with the application <em>process</em>"]},"sort":[16.87227,"9012144"]},{"_index":"complaint-public-v1","_id":"4265522","_score":16.716537,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am a premier customer with this bank and attempted to make an international wire transfer to another company through their online web portal. The system is secure and works well, except that the wire process never shows the actual amount that the recipient will receive at the current exchange rate i.e. I am never told what rate is being applied. I called their customer service on XX/XX/XXXXand the representative said that it should say in fine print, once you confirm your transaction, which never happened, even when I confirmed my whole wire-transfer process. I was not happy about that and was able to cancel this transfer within 30 minutes, however I feel this is really dodgy service by this world renowned financial institution and I am super-frustrated with their wishy-washy response which has wasted a lot of my time, and possible monetary loss due to fast changing exchange-rate which is not in my favor. Kindly take a look and have them enforce a clear communication about the exchange rate, so I can proceed forth with this.","date_sent_to_company":"2021-04-01T08:10:49.000Z","issue":"Other service problem","sub_product":"International money transfer","zip_code":"75068","tags":null,"has_narrative":true,"complaint_id":"4265522","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HSBC NORTH AMERICA HOLDINGS INC.","date_received":"2021-04-01T07:59:39.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The system is secure and <em>works</em> well, except that the wire <em>process</em> never shows the actual amount that the recipient will receive at the current exchange <em>rate</em> i.e. I am never told what <em>rate</em> is being applied. I called their customer service on XX/XX/XXXXand the representative said that it should say in fine print, once you confirm your transaction, which never happened, even when I confirmed my whole wire-transfer <em>process</em>."]},"sort":[16.716537,"4265522"]},{"_index":"complaint-public-v1","_id":"19263865","_score":16.715069,"_source":{"product":"Credit card","complaint_what_happened":"We are a small retail and custom apparel business ( XXXX XXXX, XXXX, Wyoming ). After reviewing our merchant processing statements, we discovered that our credit card processor was charging effective processing rates between approximately 8 % and 10 %, which is far above industry norms and materially different from what was disclosed or represented when our account was established. \nMost concerning, debit card transactions were charged at an effective rate exceeding 10 %, which is not standard, was never disclosed, and is inconsistent with regulated debit pricing. These charges were buried within a complex, non-transparent fee structure that made it extremely difficult to identify the true cost of processing. \nWe contacted the processor multiple times to request clarification and correction. Despite repeated calls, the billing continued to worsen, and no clear explanation or correction was provided. \nThe fee structure includes layered and duplicative charges ( discount rates, authorization fees, batch fees, gateway fees, platform fees, and other add-ons ) that were not clearly disclosed and appear to constitute unfair and deceptive billing practices. \nWe believe we were materially misled regarding pricing and subjected to non-transparent and excessive fees that caused significant financial harm to our business. \nThese practices caused thousands of dollars in excess processing fees, reduced cash flow, and materially harmed our ability to operate profitably. As a small business, this had a direct and significant impact on our financial stability.","date_sent_to_company":"2026-03-23T15:14:49.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"824XX","tags":"Servicemember","has_narrative":true,"complaint_id":"19263865","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2026-02-05T04:24:39.000Z","state":"WY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["We are a <em>small</em> retail and custom apparel business ( XXXX XXXX, XXXX, Wyoming ). After reviewing our merchant <em>processing</em> statements, we discovered that our credit card <em>processor</em> was charging effective <em>processing</em> <em>rates</em> between approximately 8 % and 10 %, which is far above industry norms and materially different from what was disclosed or represented when our account was established."]},"sort":[16.715069,"19263865"]},{"_index":"complaint-public-v1","_id":"6821217","_score":16.55827,"_source":{"product":"Checking or savings account","complaint_what_happened":"Summary : Capital One quietly \" deprecated '' my savings account at some unknown date and froze the interest rates at 0.3 %. They gave no notice that the type of savings account I had was being \" deprecated '' or even what that meant. When I raised the issue with them, they tried to pretend I was just unhappy about the interest rate, and told me I was negligent for not checking interest rates regularly, and it was my fault for not opening a new savings account. THAT IS NOT THE ISSUE. The issue is that my savings account was effectively converted to an Certificate of Deposit with a permanent fixed rate, with zero notice given to me. \n\nBackground : I originally opened this savings account with ING Direct in XXXX. In XXXX it was bought out by Capital One, and the account was converted to \" Capital One 360 ''. I continued to receive all the same service and updates to the account as I had before. Interest rates updated, I could transfer money in and out, and I received regular notices. \n\nAt some point in XXXX  Capital One \" deprecated '' every single previous Capital One 360 Savings account with ( apparently ) no notice to clients [ XXXX, XXXX ]. This unannounced change froze savings interest rates in place, preventing Capital One from having to pay out more interest on this large number of accounts. There was no effective notice -- I received no email or mail that I could find -- and current interest rates for this this specific type of savings accounts are hidden behind a small pop-up button on the website. \n\nMy complaint is not about the interest rates. My complaint is about this stupid shell game that Capital One is forcing on its customers. Every so often they \" deprecate '' a certain type of savings account and lock everyone into horrible interest rates. They don't give any notice, or if they do give notice it's behind a wall of fine print. If a customer wants to keep getting market-standard interest rates, they have to CLOSE OUT EVERY SAVINGS ACCOUNT and then OPEN UP A TON OF NEW SAVINGS ACCOUNTS. There's no legitimate reason for this. \n\nI filed a complaint with Capital One, and they basically said \" we see you don't like your interest rate and if you don't like your interest rate just open a new savings account. '' But that's not the problem. The problem is I DON'T WANT TO HAVE TO KEEP OPENING NEW SAVINGS ACCOUNTS just to prevent Capital One from scamming me out of money. My savings account still works in every way EXCEPT updating interest rates. They didn't force me to close it or say that I had to move my money out. Capital One is completely happy to let my money sit with them, they just defraud me out of hundreds of dollars of interest each month because they can. \n\n[ XXXX ] XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2023-04-10T17:58:55.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"22180","tags":null,"has_narrative":true,"complaint_id":"6821217","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2023-04-10T17:23:34.000Z","state":"VA","company_public_response":null,"sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["There was no effective notice -- I received no email or mail that I could find -- and current interest <em>rates</em> for this this <em>specific</em> type of savings accounts are hidden behind a <em>small</em> pop-up button on the website. \n\nMy complaint is not about the interest <em>rates</em>. My complaint is about this stupid shell game that Capital One is forcing on its customers. Every so often they \" deprecate '' a certain type of savings account and lock everyone into horrible interest <em>rates</em>."]},"sort":[16.55827,"6821217"]},{"_index":"complaint-public-v1","_id":"7039357","_score":16.550951,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Discover Card is refusing to provide me with an accounting of how they apply my payments, and is intentionally avoiding transparency in their handling of the funds I am paying them. \n\nDiscover accepted several balance transfers from me over the past few years. Several times ( XXXX in the last 90 days ), I have called Discover Card Customer Service in an attempt to get information about how they are applying my payments to the different balance transfers currently on the card. They assert that nobody can provide that information, because it is an algorithm that assigns the funds ( which is absurd - people write algorithms and someone there knows how it works ). The real problem, from where I am sitting, is that they seem to be hiding behind a phony technical challenge to avoid customers finding out that their algorithm does not follow the description given to me by customer service of how the payments will be allocated. \n\nThey claim to have a payment application process as follows : the minimum payment goes to the balance with the lowest interest rate. They further claim that everything over the minimum payment is then applied to the highest interest rate balance, then to the next highest, and if more than XXXX balance is at the same interest rate, they will apply any remaining funds to the balance transfer that will expire first. This is not how the math breaks down on my actual statements. \n\nExample 1 : XXXX of the balance transfers had an introductory period that ran out when there was still a small balance. Per my contract, the balance was transferred to the current XXXX XXXX the card has. I have no issue with that. However, for XXXX months in a row, I paid much more than would have been required to pay off the balance that was at the XXXX XXXX. Nevertheless, every time a new statement was generated there was a small amount of \" trailing '' interest that they had not paid off. The reason I noticed this was because it was in opposition to what Discover had told me would happen. Each month a tiny balance was still left under the XXXX XXXX - again, a much higher rate than any of the balance transfer interest rates ( we are talking month after month balances as small as {$1.00} and eventually {$.00} stuck at that XXXX XXXX ). I do not use the card for purchases, so this balance can not be left from a purchase- it is left from the small balance transfer whose intro rate ran out and so it was moved to the XXXX XXXX. \n\nExample 2 : Another balance on the card is at a 6.99 % interest rate. Discover customer service itself told me that if I paid an amount in excess of both the balance on the purchase rate, and the balance on the next highest interest rate, and the balance on the next highest interest rate after that one, I would have paid off all the balances that were due before XXXX, XXXX. I did the math and anything over {$10000.00} would have covered all of those balances, so that is what I paid. However, on the next statement I still had balances at ALL those interest rates. \n\nUnfortunately, I have more examples of this. Yesterday, I spoke with someone fairly high up at Discover. It became pretty evident to me that she was not only familiar with this issue, but familiar enough with it have a ready-made \" nice '' thing to do in hopes I would be quiet and go away- she removed all of the interest from my last month 's bill. She could not, however, tell me anything about the mysterious algorithm, and gave no response when I asked her why the real-world payment application did not match her explanation ( and all the Discover Customer Service Rep 's explanations ) about how customer funds are allocated to balances.\n\nMy particular story is not very dramatic, and I am not here to complain about a few pennies in interest. I am here to complain that it can't possibly be ok for a major credit card company to refuse to tell you how it allocated past payments. In addition, considering how many people probably have Discover Cards, my few pennies could scale up to real money if they are doing this to everyone. It is deceptive, misleading, unfair, opaque, and insulting. If it isn't illegal yet, I hope it is soon.","date_sent_to_company":"2023-05-28T21:50:42.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"019XX","tags":null,"has_narrative":true,"complaint_id":"7039357","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2023-05-28T20:55:28.000Z","state":"MA","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["Each month a tiny balance was still left under the XXXX XXXX - again, a much higher <em>rate</em> than any of the balance transfer interest <em>rates</em> ( we are talking month after month balances as <em>small</em> as {$1.00} and eventually {$.00} stuck at that XXXX XXXX ). I do not use the card for purchases, so this balance can not be left from a purchase- it is left from the <em>small</em> balance transfer whose intro <em>rate</em> ran out and so it was moved to the XXXX XXXX."]},"sort":[16.550951,"7039357"]},{"_index":"complaint-public-v1","_id":"17045332","_score":16.454453,"_source":{"product":"Mortgage","complaint_what_happened":"I closed on my home with Freedom Mortgage on XX/XX/XXXX. The original loan amount was {$370000.00} with an interest rate of 6.25 %. Around XXXX or XX/XX/XXXX, I received a phone call offering a refinance at a 5.75 % interest rate. I asked if there was a catch and was told there wasnt, and that the process would require no money out of pocket. \n\nI explained that Im a first-time homeowner and not very familiar with how refinancing works. The representative continued the process and mentioned that a notary would come to my home for me to sign the new agreement. I was not aware that my loan amount would increase to {$380000.00}. It now feels as though all the payments I made from XX/XX/XXXX through XX/XX/XXXX were essentially wasted. \n\nI would like my original mortgage loan back.","date_sent_to_company":"2025-11-05T17:12:30.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"VA mortgage","zip_code":"08618","tags":"Servicemember","has_narrative":true,"complaint_id":"17045332","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Freedom Mortgage Company","date_received":"2025-11-05T16:53:00.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Confusing or misleading advertising or marketing"},"highlight":{"complaint_what_happened":["The original loan amount was {$370000.00} with an interest <em>rate</em> of 6.25 %. Around XXXX or XX/XX/XXXX, I received a phone call offering a refinance at a 5.75 % interest <em>rate</em>. I asked if there was a catch and was told there wasnt, and that the <em>process</em> would require no money out of pocket. \n\nI explained that Im a first-time homeowner and not very familiar with how refinancing <em>works</em>."]},"sort":[16.454453,"17045332"]},{"_index":"complaint-public-v1","_id":"2079869","_score":16.30671,"_source":{"product":"Mortgage","complaint_what_happened":"Received unsolicited letter via XXXX XXXX from Lakeview Loan Servicing Friday XXXX/XXXX/16 offering a VA XXXX loan, which is a VA Interest Rate Reduction Refinance Loan at 3.25 % ( 3.26 % APR ). \nLetter indicates this is a special offer and I need to act now : There are No Origination Fee, No Underwriting Fee, No Processing Fee. This is a streamlined VA process, no Certificate of Eligibility, No Appraisal, No Minimum Credit Score, No Employment Verification. \nThe rate offered is 3.25 % fixed for 30 years and gives my specific loan details. \nThe letter is signed by XXXX XXXX, Senior Vice President, Loan Originations. \nIndicating I need to act quickly to lock in my low rate by calling before XXXX XXXX, 2016. \nThey are the company who is servicing my loan already so they have all of my information and details. \nCalled Lakeview Tuesday morning XXXX/XXXX/16 around XXXX and spoke with XXXX XXXX XXXX. XXXX requested letter to be scanned and sent to him XXXX that same day. After a few back and forth emails he could not honor the agreement. \nI spoke with his manager XXXX XXXX at XXXX, XXXX made a number of statements of which I question the accuracy. He mentioned the 3.25 % is available but I will not get the lender credit. He also mentioned the company could do 3.5 % and I get the lender credit, which is the better deal and makes more sense. \nI requested lending disclosure documents for 3.5 % with the lender credit. \nLater XXXX XXXX sent an email link for loan documents soon after that. \nThe loan documents list the no fees as promised in the advertisement and overall look correct, except there appears to be some questions how they came up with some of the closing prepaid fees and escrow account. Understanding how this works, I questioned the documents and was given an answer of questionable accuracy. \nI have requested numerous times to get the offer that was advertised they have not been forthcoming.","date_sent_to_company":"2016-08-24T21:23:56.000Z","issue":"Application, originator, mortgage broker","sub_product":"VA mortgage","zip_code":"92336","tags":null,"has_narrative":true,"complaint_id":"2079869","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LAKEVIEW LOAN SERVICING, LLC","date_received":"2016-08-24T21:23:56.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["The <em>rate</em> offered is 3.25 % fixed for 30 years and gives my <em>specific</em> loan details. \nThe letter is signed by XXXX XXXX, Senior Vice President, Loan Originations. \nIndicating I need to act quickly to lock in my low <em>rate</em> by calling before XXXX XXXX, 2016. \nThey are the company who is servicing my loan already so they have all of my information and details. \nCalled Lakeview Tuesday morning XXXX/XXXX/16 around XXXX and spoke with XXXX XXXX XXXX."]},"sort":[16.30671,"2079869"]},{"_index":"complaint-public-v1","_id":"16219249","_score":16.19979,"_source":{"product":"Debt or credit management","complaint_what_happened":"XX/XX/XXXX joined debt consolidation {$40000.00} {$600.00} XX/XX/XXXXmonth XX/XX/XXXX still half my debt is existing ~ {$20000.00} Sheriffs department has served me several times at my home, requiring paperwork be signed, notarized and mailed Constantly calling asking for more money in my dedicated savings account of which they take their fee of 25 % of my debt before satisfying negotiated paybacks, of which a very small percentage is removed After being in this program for so long, it has finally occurred to me its a scam. There is no benefit of this program to the consumer, however, the business works out beautifully for the scammer, not having the debt adjusted to a lower rate is to their benefit. Moreover, them taking their fee, before any creditors are satisfied is insane. This program advertised itself as a debt relief tool. Its only relief is for its benefit siphoning money from desperate people already in a jam.","date_sent_to_company":"2025-09-27T19:23:05.000Z","issue":"Didn't provide services promised","sub_product":"Debt settlement","zip_code":"296XX","tags":null,"has_narrative":true,"complaint_id":"16219249","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Law Offices of Robert S. Gitmeid & Associates, PLLC","date_received":"2025-09-27T19:00:51.000Z","state":"SC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["There is no benefit of this program to the consumer, however, the business <em>works</em> out beautifully for the scammer, not having the debt adjusted to a lower <em>rate</em> is to their benefit. Moreover, them taking their fee, before any creditors are satisfied is insane. This program advertised itself as a debt relief tool. Its only relief is for its benefit siphoning money from desperate people already in a jam."]},"sort":[16.19979,"16219249"]},{"_index":"complaint-public-v1","_id":"7868809","_score":16.196505,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/ I sent a certified letter to Equifax asking for specific documentation on how their company went about verification of certain items on my credit report, including how their dispute process works. No information was sent to me from Equifax and they are in violation of my rights as a consumer according to FCRA ) Section 611 ( a ) ( 7 ). Equifax failed to provide the requested documentation within the 15-day period as required by law.","date_sent_to_company":"2023-11-17T19:01:25.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"37803","tags":"Servicemember","has_narrative":true,"complaint_id":"7868809","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-11-17T18:48:31.000Z","state":"TN","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["On XX/XX/ I sent a certified letter to Equifax asking for <em>specific</em> documentation on how their company went about verification of certain items on my credit report, including how their dispute <em>process</em> <em>works</em>. No information was sent to me from Equifax and they are in violation of my rights as a consumer according to FCRA ) Section 611 ( a ) ( 7 ). Equifax failed to provide the requested documentation within the 15-day period as required by law."]},"sort":[16.196505,"7868809"]},{"_index":"complaint-public-v1","_id":"14520186","_score":16.1109,"_source":{"product":"Debt collection","complaint_what_happened":"Tried to get information in writing as to when Heartland Processing changed my processing rate from 3.5 % to 4.8 % then to over 9 %. Heartland XXXX XXXX was my credit card processing company and they were increasing my rates without written notification and then put a hold on my deposits into my bank account starting with transactions from XXXX totaling {$26000.00}, plus taking the incorrect percentage amounts out months prior to that. I reached out to them and they tried to say that I had to sign a contract to get my rate lowered and I was promised phone calls back and never received any. I did talk to someone one time and explained to them that we are just a small family owned gas station not a convenience store and they were taking all of my profits plus by taking a higher percent","date_sent_to_company":"2025-07-08T17:29:39.000Z","issue":"False statements or representation","sub_product":"Credit card debt","zip_code":"178XX","tags":null,"has_narrative":true,"complaint_id":"14520186","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HEARTLAND PAYMENT SYSTEMS INC","date_received":"2025-07-08T17:06:07.000Z","state":"PA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Tried to get information in writing as to when Heartland <em>Processing</em> changed my <em>processing</em> <em>rate</em> from 3.5 % to 4.8 % then to over 9 %. Heartland XXXX XXXX was my credit card <em>processing</em> company and they were increasing my <em>rates</em> without written notification and then put a hold on my deposits into my bank account starting with transactions from XXXX totaling {$26000.00}, plus taking the incorrect percentage amounts out months prior to that."]},"sort":[16.1109,"14520186"]},{"_index":"complaint-public-v1","_id":"7869248","_score":16.08028,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/2023 I sent a certified letter to experian asking for specific documentation on how their company went about verification of certain items on my credit report, including how their dispute process works. No information was sent to me from Experian and they are in violation of my rights as a consumer according to FCRA ) Section 611 ( a ) ( 7 ). Experian failed to provide the requested documentation within the 15-day period as required by law.","date_sent_to_company":"2023-11-17T19:12:57.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"37803","tags":"Servicemember","has_narrative":true,"complaint_id":"7869248","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-11-17T19:03:49.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["On XX/XX/2023 I sent a certified letter to experian asking for <em>specific</em> documentation on how their company went about verification of certain items on my credit report, including how their dispute <em>process</em> <em>works</em>. No information was sent to me from Experian and they are in violation of my rights as a consumer according to FCRA ) Section 611 ( a ) ( 7 ). Experian failed to provide the requested documentation within the 15-day period as required by law."]},"sort":[16.08028,"7869248"]},{"_index":"complaint-public-v1","_id":"2270219","_score":16.0553,"_source":{"product":"Mortgage","complaint_what_happened":"My mortgage was most recently refinanced when interest rates were not as favorable as they are today. The loan has been through a couple of different servicers and is currently being serviced by Ocwen Financial. After several years of paying at the elevated rate and reaching closer to retirement age, I sought to refinance the loan with Ocwen 's lending arm, Homeward Residential. The proposed rate and term on the refinanced loan were much more favorable and would not only benefit me, but also put Ocwen in a more favorable position. The re-fi process fell apart when my home appraised $ XXXX less than the loan amount. I am seeking to modify the mortgage to obtain a lower interest rate. XXXX at Ocwen advises that a modification if not likely unless there is an eminent default. I have a stellar pay history and am currently paid ahead through XX/XX/2017. It appears Ocwen works to help homeowners who have poor payment records but not those who are \" good '' customers.","date_sent_to_company":"2016-12-30T18:02:35.000Z","issue":"Application, originator, mortgage broker","sub_product":"Conventional fixed mortgage","zip_code":"45211","tags":null,"has_narrative":true,"complaint_id":"2270219","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Ocwen Financial Corporation","date_received":"2016-12-30T18:02:34.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["It appears Ocwen <em>works</em> to help homeowners who have poor payment records but not those who are \" good '' customers."]},"sort":[16.0553,"2270219"]},{"_index":"complaint-public-v1","_id":"2582804","_score":16.003613,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"My credit card issuer, Wells Fargo Bank, assessed with an APR interest rate hike beginning in my XXXX of 2016 from a 9.490 % to a 28.740 %. This rate hike was a direct result of their Call Center staff incorrectly setting up an auto-payment which was to continue for 3 months while I was traveling internationally. In working with my the local Wells Fargo Banking Representative, a member of their XXXX XXXX XXXX ( XXXX ) and a member of their Small Business Lending Operations staff they corrected problem with three additional, but unrelated, accounts. I 've attempted to follow up for several months ( and have supporting documentation to include statements and emails if necessary ) regarding the status of this specific account but never received any resolution or a complete response. In contacting them today to follow up with this issue they insisted that \" they '' did, in fact, correct the issue but the account was delinquent. I informed them that I received no such notification and I then I proceeded to go through each invoice and read the interest rate and fee reversals to demonstrate the requests were incomplete. After that the representative informed me that they were not able to provide an alternative and advised me to contact the VP for the Small Business Lending Division ( XXXX XXXX ) but unfortunately I have yet to see any resolution.","date_sent_to_company":"2017-07-24T06:38:38.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"54115","tags":null,"has_narrative":true,"complaint_id":"2582804","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-07-24T02:26:55.000Z","state":"WI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unexpected increase in interest rate"},"highlight":{"complaint_what_happened":["In working with my the local Wells Fargo Banking Representative, a member of their XXXX XXXX XXXX ( XXXX ) and a member of their <em>Small</em> Business Lending Operations staff they corrected problem with three additional, but unrelated, accounts. I 've attempted to follow up for several months ( and have supporting documentation to include statements and emails if necessary ) regarding the status of this <em>specific</em> account but never received any resolution or a complete response."],"sub_issue":["Unexpected increase in interest <em>rate</em>"]},"sort":[16.003613,"2582804"]},{"_index":"complaint-public-v1","_id":"2177089","_score":15.991626,"_source":{"product":"Student loan","complaint_what_happened":"I have a small private student loan with American Education Services with XXXX. \nMy loan is in good standing and I make regular payments well above the minimum and have an auto-debit feature for increased payments. \nOn XXXX XXXX, 2016 I entered XXXX. \nOn XXXX XXXX, 2016, AES processed an automatic enrollment in a deferment without my knowledge and against my best interest since I was at least a XXXX student. \nI immediately protested on the very next day and asked for the deferment to be removed since I intended to make payments regardless of my status as a student as is my right. \nAn agent of AES contacted me via email and claimed that it was in my best interest to have the loan in deferment, since the loan was subsidized and I would not pay interest. \nI responded immediately via email that the loan was not subsidized and a deferment was not in my best interest because not only would the interest accrue but I would lose the rate reductions in place on my automatic payments and the loan interest rate itself would rise because they charged more during deferment periods than payment periods. \nThe agent claimed that was not true but they could process a removal of the deferment. \nI responded via email to reverse the deferment, it was not in my best interest. \nAnother agent responded via email that I was in fact right, and they could reverse the deferment and put my loan status and payments back as they were, but they would not accept any more email communication and they would not correct the loan status until I write them another communication via post. \nThe loan is small, the rate is small, and the interest charged in violation is small, so It would not be in my best interest to escalate to the point of damages, but these agents have fiduciary responsibilities to service accounts in the person 's best interest and can not change the considerations to the agreement to best fit their bottom line especially when a violation like this is immediately caught, protested, and a request to return to a payment status is made.","date_sent_to_company":"2016-10-25T20:29:25.000Z","issue":"Dealing with my lender or servicer","sub_product":"Non-federal student loan","zip_code":"80920","tags":"Servicemember","has_narrative":true,"complaint_id":"2177089","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2016-10-25T20:29:25.000Z","state":"CO","company_public_response":null,"sub_issue":"Received bad information about my loan"},"highlight":{"complaint_what_happened":["I responded immediately via email that the loan was not subsidized and a deferment was not in my best interest because not only would the interest accrue but I would lose the <em>rate</em> reductions in place on my automatic payments and the loan interest <em>rate</em> itself would rise because they charged more during deferment periods than payment periods. \nThe agent claimed that was not true but they could <em>process</em> a removal of the deferment."]},"sort":[15.991626,"2177089"]},{"_index":"complaint-public-v1","_id":"4117821","_score":15.950304,"_source":{"product":"Mortgage","complaint_what_happened":"I began talking to XXXX XXXX on XX/XX/XXXX at Mr. Cooper Mortgage Company ( NMLS # XXXX XXXX about refinancing my home to get a much better rate and go back to 30 years to reduce my mortgage payment. A loan application was started and I emailed requested documents, signed online forms, and paid for an appraisal immediately. XXXX told me it could take up to 60 days. I own a small disadvantaged XXXXXXXXXXXX XXXX XXXX XXXX  and I got the impression they didn't like that I am XXXX XXXX. It didn't matter that I've survived over 20 years when most small business have gone under. It didn't matter that I currently have over a XXXX dollars in purchase orders for work over the next 2 years. I asked for a status of my loan application on XX/XX/XXXX and didn't get a response until XX/XX/XXXX after I asked again. All I got was an email stating \" Unfortunately we were unable to get an underwriting approval. The appraisal was already refunded. '' Never received a letter. Mr. Cooper mortgage has unfairly refused to lower my interest rate and wasted my time taking away ability to get a better rate. I owe less than a third on my house and no real reason for rejecting my loan application was given. I feel like this is another attack against a small disadvantaged XXXX XXXX. The rates won't be as low as when my application was in process so Mr. Cooper Mortgage has cost me thousands of dollars due to their discrimination against small disadvantaged businesses.","date_sent_to_company":"2021-02-04T19:22:57.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home mortgage","zip_code":"76108","tags":null,"has_narrative":true,"complaint_id":"4117821","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mr. Cooper Group Inc.","date_received":"2021-02-04T18:37:19.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Cooper mortgage has unfairly refused to lower my interest <em>rate</em> and wasted my time taking away ability to get a better <em>rate</em>. I owe less than a third on my house and no real reason for rejecting my loan application was given. I feel like this is another attack against a <em>small</em> disadvantaged XXXX XXXX. The <em>rates</em> won't be as low as when my application was in <em>process</em> so Mr. Cooper Mortgage has cost me thousands of dollars due to their discrimination against <em>small</em> disadvantaged businesses."]},"sort":[15.950304,"4117821"]},{"_index":"complaint-public-v1","_id":"15870736","_score":15.902908,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"Applied for loan from XXXX website with the offer of 14 % interest rate. I come to find out after loan processed that XXXX XXXX, without disclosing to me, changed the interest rate to 19.9 %. I had no idea the rate was increased after application as I applied with that specific interest rate. This is an extremely deceptive practice from XXXX XXXX.","date_sent_to_company":"2025-09-11T20:09:19.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Title loan","zip_code":"850XX","tags":null,"has_narrative":true,"complaint_id":"15870736","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Marlette Funding, LLC","date_received":"2025-09-11T20:02:20.000Z","state":"AZ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Applied for loan from XXXX website with the offer of 14 % interest <em>rate</em>. I come to find out after loan <em>processed</em> that XXXX XXXX, without disclosing to me, changed the interest <em>rate</em> to 19.9 %. I had no idea the <em>rate</em> was increased after application as I applied with that <em>specific</em> interest <em>rate</em>. This is an extremely deceptive practice from XXXX XXXX."]},"sort":[15.902908,"15870736"]},{"_index":"complaint-public-v1","_id":"5166832","_score":15.902111,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"THIS INDIVIDUAL BY THE NAME OF XXXX XXXX XXXX IS KNOWN AS A CON XXXX FOR STEELING AND OBTAINING PEOPLE 'S CREDIT CARD INFORMATION. SHE HAS BEEN A SUSPECT AND CONVICTED WITH FRAUD ON MANY DIFFERENT OCCASIONS. SHE GOES BY THE NAME www.acreditworks.com and has fake reviews on her sit of people who she personally knows to have them put on there. This girl is a con XXXX. She poses as a previous owner of a car dealership but looking into VA state court records she is massive con XXXX. \n\n\nXXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX","date_sent_to_company":"2022-03-18T12:26:51.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"22003","tags":null,"has_narrative":true,"complaint_id":"5166832","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"A Credits Works","date_received":"2022-01-31T13:46:16.000Z","state":"VA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"company":["A Credits <em>Works</em>"]},"sort":[15.902111,"5166832"]},{"_index":"complaint-public-v1","_id":"21307923","_score":15.79266,"_source":{"product":"Credit card","complaint_what_happened":"I am a small business owner who used XXXX XXXX / XXXX ( Fiserv ) for credit card processing services. Over time, my effective processing rates increased significantly without clear explanation or transparent disclosure. My rates rose from approximately 34 % to as high as 1012 %, as reflected in my monthly statements. \n\nFor example, in XX/XX/year>, I was charged approximately {$3100.00} in fees on about {$26000.00} in processing volume, resulting in an effective rate of over 11 %. In contrast, after switching to a different processor, my effective rate dropped to approximately 3.3 % for similar transaction activity. \n\nI repeatedly contacted the company and requested a copy of my original merchant agreement, a full breakdown of my fees, and an explanation for the increases. Despite multiple requests and escalation to the Presidential Unit, I have not received the original agreement or a clear explanation of the pricing changes.\n\nI relied on the agent who set up my account and reasonably trusted that my pricing would remain consistent or that any changes would be clearly disclosed. Instead, I experienced significant and unexplained increases in fees over time.\n\nI am seeking a full review of my account, an explanation of all fees and rate increases, and reimbursement for any excessive or improperly disclosed charges.","date_sent_to_company":"2026-04-16T17:01:13.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"31906","tags":null,"has_narrative":true,"complaint_id":"21307923","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2026-04-16T16:33:53.000Z","state":"GA","company_public_response":null,"sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["I am a <em>small</em> business owner who used XXXX XXXX / XXXX ( Fiserv ) for credit card <em>processing</em> services. Over time, my effective <em>processing</em> <em>rates</em> increased significantly without clear explanation or transparent disclosure. My <em>rates</em> rose from approximately 34 % to as high as 1012 %, as reflected in my monthly statements. \n\nFor example, in XX/XX/year>, I was charged approximately {$3100.00} in fees on about {$26000.00} in <em>processing</em> volume, resulting in an effective <em>rate</em> of over 11 %."]},"sort":[15.79266,"21307923"]},{"_index":"complaint-public-v1","_id":"4900423","_score":15.78487,"_source":{"product":"Mortgage","complaint_what_happened":"Wyndham Mortgage quoted me a 3.25 % interest rate, based on specific loan details ( included in attachment ). Based on that quote, I submitted an application, allowing my credit to be pulled. The Loan Estimate given to me showed a rate of 4.875 %. This is an inexcusably large difference. There is no ( appropriate ) overlay that should allow for that large of a swing. \n\nFurther, when I went through the quote process again, three times, to document the process and quotes, the rate changed just minutes apart, using the same exact info. \n\nThe attachment shows a rate of 3.5 % due to printing the process three days later after my initial quote.","date_sent_to_company":"2021-11-11T18:27:11.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home mortgage","zip_code":"97402","tags":null,"has_narrative":true,"complaint_id":"4900423","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WYNDHAM CAPITAL MORTGAGE, INC.","date_received":"2021-11-11T18:18:32.000Z","state":"OR","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Further, when I went through the quote <em>process</em> again, three times, to document the <em>process</em> and quotes, the <em>rate</em> changed just minutes apart, using the same exact info. \n\nThe attachment shows a <em>rate</em> of 3.5 % due to printing the <em>process</em> three days later after my initial quote."]},"sort":[15.78487,"4900423"]},{"_index":"complaint-public-v1","_id":"1721395","_score":15.721217,"_source":{"product":"Prepaid card","complaint_what_happened":"In the process of making a purchase over the internet through a small business commerce site I signed up for Paypal yet did not clearly understand that I had to use a credit line for the purchase. I was contacted by a collection service to pay off the remaining balance which I did during that phone call. Looking back at the process I would like to know if the extremely high interest rate I paid for the lats month of the credit line was actually legal?","date_sent_to_company":"2016-01-05T18:57:23.000Z","issue":"Fees","sub_product":"Mobile wallet","zip_code":"875XX","tags":null,"has_narrative":true,"complaint_id":"1721395","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2015-12-31T02:06:37.000Z","state":"NM","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["In the <em>process</em> of making a purchase over the internet through a <em>small</em> business commerce site I signed up for Paypal yet did not clearly understand that I had to use a credit line for the purchase. I was contacted by a collection service to pay off the remaining balance which I did during that phone call. Looking back at the <em>process</em> I would like to know if the extremely high interest <em>rate</em> I paid for the lats month of the credit line was actually legal?"]},"sort":[15.721217,"1721395"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":638507,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":556654},{"key":0,"key_as_string":"false","doc_count":81853}]}},"product":{"doc_count":556654,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":154245,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":152735},{"key":"Other personal consumer report","doc_count":1510}]}},{"key":"Mortgage","doc_count":94897,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home 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