{"took":1029,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1290171,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2662492","_score":21.884722,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My information was stolen from XXXX due to their poor network security. They are unable to show in a meaningful way, and indeed do not seem to know per reports thait their website generates random responses when SSNs are entered to check if data was compromised, who was affected. Instead, they are attempting to offer \" free '' credit monitoring services that I do not need and are likely just an attempt to bait-and-switch consumers into continuing onto a paid monitoring plan at the end of the one-year period. Their sloppiness in allowing my data to be stolen, which is fundamentally the result of lack of government oversight, has made me spend time placing alerts on my file, and now I will have to continuously monitor my credit reports.","date_sent_to_company":"2017-09-10T06:39:04.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"98199","tags":null,"has_narrative":true,"complaint_id":"2662492","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-09-10T02:29:03.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["My information was stolen from XXXX due to their poor <em>network</em> <em>security</em>. They are unable to show in a meaningful way, and indeed do not seem to know per reports thait their website generates random responses when SSNs are entered to check if data was compromised, who was affected."]},"sort":[21.884722,"2662492"]},{"_index":"complaint-public-v1","_id":"5519331","_score":19.942247,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Im writing to file a complaint against Bank of America for their failure to remedy an action that was outside my control and fraudulent in nature. On the date noted, Bank of America ran a hard check of my credit without my approval to process an application for credit. The credit requested is believed to be for a credit card, which was obviously not me, because I already have a Bank Of America credit card. Hypothetically, if I was interested in additional credit with BofA, I would have requested an increased limit on my current credit card with BofA, not filled out an application for another credit card with the same bank. In addition, this request was not made by me based on the fact that my home network was hacked and illegally accessed. I have attached documentation to prove this occurrence is valid both past and present. My documentation includes a notice received from XXXX XXXX XXXX Cybersecurity Department validating my network, computer, mobile devices, and email accounts were accessed and used fraudulently by an unknown third party, but currently understood to be employees of XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX. These companies are the only ones having keys to my network 's main switch room. My understanding of this is based on information reported to me by the then buildings custodian, who monitors daily access to the switch room. I have also attached screen prints from my XXXX XXXX app that showed repeated unknown devices and laptop computers accessing my secured network, where I alone am the only person that should have access and monitor security issues constantly. The information regarding unknown devices is also credible as it is provided by XXXX XXXX XXXX XXXX XXXX, alleged to be the most secure personal and small business network provider in the market. Lastly, I will submit a police report documenting my network being illegally compromised, but unfortunately, this is subject to ones ability to make the XXXX XXXX police department record my report as no physical assets were stolen or property damage occurred, regardless of this event having a very concerning effect on my overall credit report and credit worthiness to future lenders. If you have any questions or require any additional information, please advise and be happy to assist.","date_sent_to_company":"2022-04-29T21:31:07.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"941XX","tags":null,"has_narrative":true,"complaint_id":"5519331","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2022-04-29T21:05:47.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["My understanding of this is based on information reported to me by the then buildings custodian, who <em>monitors</em> daily access to the switch room. I have also attached screen prints from my XXXX XXXX app that showed repeated unknown devices and laptop computers accessing my secured <em>network</em>, where I alone am the only person that should have access and <em>monitor</em> <em>security</em> issues constantly."]},"sort":[19.942247,"5519331"]},{"_index":"complaint-public-v1","_id":"4259538","_score":18.678848,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My mom and I received credit monitoring alerts that an inquiries were made on XX/XX/2021 by XXXX ( https : XXXX  ). I contacted Network Capital to investigate why and how they did this. I discovered that my father contacted Network Capital and lied, saying he was helping his ex-wife ( my mom ) and daughter ( me ) to get a refinance done. He provided Network Capital our personal information and they made inquiries without attempting to contact either of us to get permission. We asked Network Capital multiple times remove the inquiries on our credit reports because they was performed without permission and inquiries can reduce credit score. Network Capital refused to help, and made excuses that it's okay for my father to give permission to run our reports ( which is basically saying it is permissible for an ex-husband and father to give consent in financial situations for an ex-wife and adult daughter ). In their greed, Network Capital didn't bother getting my permission to make an inquiry. Shame on them. Don't work with this dishonest, biased company.","date_sent_to_company":"2021-03-31T07:08:44.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"94596","tags":null,"has_narrative":true,"complaint_id":"4259538","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"NETWORK CAPITAL FUNDING CORP","date_received":"2021-03-31T02:51:35.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["My mom and I received credit <em>monitoring</em> alerts that an inquiries were made on XX/XX/2021 by XXXX ( https : XXXX  ). I contacted <em>Network</em> Capital to investigate why and how they did this. I discovered that my father contacted <em>Network</em> Capital and lied, saying he was helping his ex-wife ( my mom ) and daughter ( me ) to get a refinance done. He provided <em>Network</em> Capital our personal information and they made inquiries without attempting to contact either of us to get permission."],"company":["<em>NETWORK</em> CAPITAL FUNDING CORP"]},"sort":[18.678848,"4259538"]},{"_index":"complaint-public-v1","_id":"11895560","_score":18.664026,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Equifax investigated and found that my name, address and SSN had be part of there data breach.\n\nEquifax data breach, the FTC and Equifax settled, offering affected users settlement funds and free credit monitoring. Equifax sent me a check admitting my information was compromised. \nAs a credit bureau, Equifax keeps incredibly detailed consumer data about everyone, including peoples names, dates of birth, Social Security numbers, and credit card numbers. We learned that Equifax had failed to put the appropriate security measures in place to protect this information, fix known security flaws, or monitor its network for suspicious activity. Equifax had a responsibility to protect our data and it failed. Thats why the largest breach of consumer data required nothing less than the largest ever data breach settlement in history. \nThe settlement with Equifax includes up to {$420.00} XXXX in restitution for customers whose personal information was compromised. I want to make sure that everyone who was affected can file a claim and get some form of restitution. You have until XXXX XXXX XXXX heres what you need to do.","date_sent_to_company":"2025-02-02T18:58:07.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"89117","tags":null,"has_narrative":true,"complaint_id":"11895560","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-02T18:18:29.000Z","state":"NV","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["We learned that Equifax had failed to put the appropriate <em>security</em> measures in place to protect this information, fix known <em>security</em> flaws, or <em>monitor</em> its <em>network</em> for suspicious activity. Equifax had a responsibility to protect our data and it failed. Thats why the largest breach of consumer data required nothing less than the largest ever data breach settlement in history."]},"sort":[18.664026,"11895560"]},{"_index":"complaint-public-v1","_id":"9767646","_score":18.445692,"_source":{"product":"Prepaid card","complaint_what_happened":"I was sent out a money network card with my Edd benefits the next day it was wiped out by a thief money network has no security for these cards they allowed a random person to call in with no security questions and activate my card through a automative system I can not now pay my bills I risk being evicted money network is telling me to wait 45 days which is unblievable and unaaceptable they are also dying many peoples claims","date_sent_to_company":"2024-08-13T01:50:40.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"90008","tags":null,"has_narrative":true,"complaint_id":"9767646","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-08-13T01:42:18.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem with direct deposit"},"highlight":{"complaint_what_happened":["I was sent out a money <em>network</em> card with my Edd benefits the next day it was wiped out by a thief money <em>network</em> has no <em>security</em> for these cards they allowed a random person to call in with no <em>security</em> questions and activate my card through a automative system I can not now pay my bills I risk being evicted money <em>network</em> is telling me to wait 45 days <em>which</em> is unblievable and unaaceptable they are also dying many peoples claims"]},"sort":[18.445692,"9767646"]},{"_index":"complaint-public-v1","_id":"14188935","_score":17.8142,"_source":{"product":"Prepaid card","complaint_what_happened":"I am writing to file a formal complaint against Money Network for failing to protect my account and allowing unauthorized transactions to take place while I was incarcerated. \n\nI was incarcerated from XX/XX/year> to XX/XX/year>, during which time I had no physical access to my Money Network card and did not authorize anyone to use it on my behalf. Despite this, several unauthorized transactions were allowed on my account during this period. This raises serious concerns about the security protocols and monitoring systems in place at your company. \n\nI have already attempted to dispute the charges and report the unauthorized use, but I feel that my concerns have not been taken seriously or properly investigated. As a financial service provider, Money Network has a responsibility to safeguard customers accounts and investigate unauthorized activityespecially in cases where the cardholder can provide documented proof ( such as incarceration records ) that they could not have made or approved those transactions.\n\nI am requesting the following : 1. A full investigation into the unauthorized transactions that occurred during my incarceration.\n\n2. A refund or credit for the disputed charges.\n\n3. Written confirmation that these charges have been removed and that appropriate action has been taken. \nXXXX. XXXX that measures have been put in place to prevent this from happening again. \n\nPlease find enclosed supporting documents, including proof of my incarceration. \n\nIf this issue is not resolved promptly, I will be forced to escalate my complaint to regulatory bodies such as the Consumer Financial Protection Bureau ( CFPB ) and/or seek legal advice. \n\nI expect a prompt response and resolution to this serious matter. You XXXX contact me directly at XXXX or XXXX with any updates or if further information is needed.","date_sent_to_company":"2025-06-20T21:24:34.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"19082","tags":null,"has_narrative":true,"complaint_id":"14188935","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2025-06-20T21:13:51.000Z","state":"PA","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["This raises serious concerns about the <em>security</em> protocols and <em>monitoring</em> systems in place at your company. \n\nI have already attempted to dispute the charges and report the unauthorized use, but I feel that my concerns have not been taken seriously or properly investigated."]},"sort":[17.8142,"14188935"]},{"_index":"complaint-public-v1","_id":"2666428","_score":16.924452,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax did not secure its network and now my financial information has been compromised. No aleet until weeks after an had to hear it from the news. Not sure why this company should even get my information and then tries to scam me with credit monitoring services.","date_sent_to_company":"2017-09-09T04:17:50.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"29407","tags":null,"has_narrative":true,"complaint_id":"2666428","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-09T00:12:40.000Z","state":"SC","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Equifax did not secure its <em>network</em> and now my financial information has been compromised. No aleet until weeks after an had to hear it from the news. Not sure why this company should even get my information and then tries to scam me with credit <em>monitoring</em> services."]},"sort":[16.924452,"2666428"]},{"_index":"complaint-public-v1","_id":"3858305","_score":16.528,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Hi there, I bought two {$500.00} Visa gift cards in XXXX in XXXX XXXX CA on XX/XX/XXXX and XX/XX/XXXX. Both of two cards had a {$490.00} unauthorized charges which were made a few days later on XX/XX/XXXX and XX/XX/XXXX in XXXX XXXX chain in XXXX California. \nThey were very suspicious transactions and the physical cards were never out of my house after I bought them. Blackhawk Network didn't review these charges and they still approved them. Blackhawk Network didn't notice me about these transactions at all. And they never sent me monthly statements so I don't know that until I was failed to use them to pay some bills with these cards on XX/XX/XXXX. \nI called Blackhawk Network on XX/XX/XXXX to report these gift card scams. As the result, they said they can't give me any refunds. This is obviously a serious security breach in their security system. And they didn't alert cardholder to these two very suspicious transactions. It is absolutely Blackhawk Network 's responsibility to protect the security of the cardholder 's funds, but they rejected my unauthorized transactions dispute application with a filing deadline exceeding 60 days. In fact, I would never know these transactions before I tried to use them on XX/XX/XXXX. \nUnder the impact of the epidemic, I really need this {$1000.00} to support my family and children. Blackhawk Network did not sympathize with my situation and refused to return what should have been my money. I hope CFPB can help me out of this dilemma. \nThanks and best regards.","date_sent_to_company":"2020-09-21T04:39:55.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"94112","tags":null,"has_narrative":true,"complaint_id":"3858305","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Blackhawk Network Holdings Inc.","date_received":"2020-09-21T03:00:50.000Z","state":"CA","company_public_response":null,"sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"complaint_what_happened":["I called Blackhawk <em>Network</em> on XX/XX/XXXX to report these gift card scams. As the result, they said they can't give me any refunds. This is obviously a serious <em>security</em> breach in their <em>security</em> system. And they didn't alert cardholder to these two very suspicious transactions. It is absolutely Blackhawk <em>Network</em> 's responsibility to protect the <em>security</em> of the cardholder 's funds, but they rejected my unauthorized transactions dispute application with a filing deadline exceeding 60 days."],"company":["Blackhawk <em>Network</em> Holdings Inc."]},"sort":[16.528,"3858305"]},{"_index":"complaint-public-v1","_id":"2695843","_score":16.47666,"_source":{"product":"Checking or savings account","complaint_what_happened":"My last XXXX banks someone has been able to steal all my money and use it to reroute my mail steal funds by overdraft bill pay and inflated utility bills also has stolen my identity to get a home loan car loan credit card line of equity and formed an LLC fleet trucking co and modify my credit reports bank statements ect. All made possible by network monitoring and hacking my network and all my devices this has also been done to my mom who died in XXXX {$25000.00} stole lawsuits filtering it through the LLC with a tax ID totaling in the millions and taxes claimed also","date_sent_to_company":"2017-10-07T16:38:16.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"89107","tags":null,"has_narrative":true,"complaint_id":"2695843","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-10-07T16:09:36.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["All made possible by <em>network</em> <em>monitoring</em> and hacking my <em>network</em> and all my devices this has also been done to my mom who died in XXXX {$25000.00} stole lawsuits filtering it through the LLC with a tax ID totaling in the millions and taxes claimed also"]},"sort":[16.47666,"2695843"]},{"_index":"complaint-public-v1","_id":"6159471","_score":16.292315,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/2022 I received a notification from one of my credit monitoring services that there was a change. Upon review I noticed that that there was a derogatory mark from a Phoenix Financial Services in the amount of {$740.00}. \n\nAdditional research shows this is a out of network provider charging me without my prior authorization and based on the no surprise law of XXXX  they are violating my rights.","date_sent_to_company":"2022-11-03T14:49:35.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"75024","tags":null,"has_narrative":true,"complaint_id":"6159471","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Phoenix Financial Services LLC","date_received":"2022-11-03T14:12:32.000Z","state":"TX","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["On XX/XX/2022 I received a notification from one of my credit <em>monitoring</em> services that there was a change. Upon review I noticed that that there was a derogatory mark from a Phoenix Financial Services in the amount of {$740.00}. \n\nAdditional research shows this is a out of <em>network</em> provider charging me without my prior authorization and based on the no surprise law of XXXX  they are violating my rights."]},"sort":[16.292315,"6159471"]},{"_index":"complaint-public-v1","_id":"6088623","_score":16.171513,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"on XX/XX/2022 I have received an alert on Credit Monitoring application that stated the Consumer Adjustment just flagged my credit report with 3 unknown debts of {$230.00}, {$340.00} and {$650.00} to all 3 credit repotting agencies.This is out of network charges that I never received notice.This is a violation of my rights under the No Surprise Act of 2022","date_sent_to_company":"2022-10-15T14:43:46.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"78229","tags":null,"has_narrative":true,"complaint_id":"6088623","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-10-15T14:01:36.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["on XX/XX/2022 I have received an alert on Credit <em>Monitoring</em> application that stated the Consumer Adjustment just flagged my credit report with 3 unknown debts of {$230.00}, {$340.00} and {$650.00} to all 3 credit repotting agencies.This is out of <em>network</em> charges that I never received notice.This is a violation of my rights under the No Surprise Act of 2022"]},"sort":[16.171513,"6088623"]},{"_index":"complaint-public-v1","_id":"6353142","_score":15.996632,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I received a California Middle-Class Tax Refund Visa Debit Card from XXXX XXXX XXXX XXXX a service of XXXX XXXX XXXXXXXX XXXX for {$1000.00} and managed by Money Network . \nI activated the card 10 days ago and created an online account with the Money Network. \nThey requested the last 6 numbers of my social security to create the account. That was already weird. I waited 4 days for a balance transfer to my XXXXXXXX XXXX account. \nWhen I logged back to Money Network the balance was ZERO dollars because the card had been used five times at XXXX store in XXXX, CA on XX/XX/XXXX in the afternoon. \nI called the number on the back of the card and the representative told me they could not do anything about it and were taking notes of my issue and they did not know when this will be resolved. \nI also called the California FranchiseTax Board which has an arrangement with these fraudulent companies and every time you selected money network you will be directed to Money Network to tell you the same thing : \" they can not do anything about it '' I need to get that relief money back into my account to use it as it was meant to be : a relief.","date_sent_to_company":"2023-01-13T20:11:59.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"92253","tags":"Older American","has_narrative":true,"complaint_id":"6353142","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2022-12-22T22:15:43.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"complaint_what_happened":["I also called the California FranchiseTax Board <em>which</em> has an arrangement with these fraudulent companies and every time you selected money <em>network</em> you will be directed to Money <em>Network</em> to tell you the same thing : \" they can not do anything about it '' I need to get that relief money back into my account to use it as it was meant to be : a relief."]},"sort":[15.996632,"6353142"]},{"_index":"complaint-public-v1","_id":"9452165","_score":15.903405,"_source":{"product":"Prepaid card","complaint_what_happened":"I was a victim of fraud related to the payment of the California Middle Class Tax Refund, which was mediated by Money Network Financial LLC via a prepaid card ( \" the XXXX Card '' ). The fraud was the result of indaquate security systems and processes on the part of Money Network Financial LLC. \n\nThis XXXX XXXX was delivered to me on XX/XX/year>. Upon receipt of the XXXX XXXX, I called Money Network to activate it as per instructions. I successfully activated it. However, my XXXX XXXX indicated a balance of {$0.00}. Upon registering online at mctrpayment.com, the card statement balance indicated that a fraudulent ATM withdrawal of {$490.00} was made from my card, along with additional charges. \n\nAt that date, I had not received, activated, or even called about the XXXX XXXX. In fact, I was not even in the United States. \n\nThis alone should be enough indication of fraud, and I provided evidence including XXXX XXXX data to support my claim. \n\nI have made numerous attempts to resolve this issue, including calling Money Network 47 times and spending over 17 hours on the phone. \n\nMoney Network has denied my claim and subsequent dispute without providing a clear reason for the denial, and without providing the information I requested about the fraudulent activation. All the while, Money Network deliberately makes it extremely hard to reach a representative and will not call back or send e-mails, having required me to call back and waste hours away waiting on hold. \n\nI haven given up on amicably resolving this matter with Money Network.","date_sent_to_company":"2024-07-08T23:30:02.000Z","issue":"Problem getting a card or closing an account","sub_product":"Government benefit card","zip_code":"90046","tags":null,"has_narrative":true,"complaint_id":"9452165","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-07-08T23:05:00.000Z","state":"CA","company_public_response":null,"sub_issue":"Trouble getting, activating, or registering a card"},"highlight":{"complaint_what_happened":["I was a victim of fraud related to the payment of the California Middle Class Tax Refund, <em>which</em> was mediated by Money <em>Network</em> Financial LLC via a prepaid card ( \" the XXXX Card '' ). The fraud was the result of indaquate <em>security</em> systems and processes on the part of Money <em>Network</em> Financial LLC. \n\nThis XXXX XXXX was delivered to me on XX/XX/year>. Upon receipt of the XXXX XXXX, I called Money <em>Network</em> to activate it as per instructions. I successfully activated it."]},"sort":[15.903405,"9452165"]},{"_index":"complaint-public-v1","_id":"2596014","_score":15.874303,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"My child was hired on his very first job this summer and was issued a payroll card through his employer. He asked his employer if they did direct deposits to local banks and he was informed that this was how the company issued pay checks. The first & second pay period went smooth however he could only find one ATM that offered the no charge fee per Money Network which was outside of our surrounding area and the card was n't accepted at local retails or anywhere actually. My son did n't want to pay several fees to receive his pay because he 's a teenager with a part-time job therefore he called to inquire about the upgrade to a personalized Money Network prepaid XXXX card. The pamphlet included in his startup packet stated that this card would be of no cost to upgrade however that was a lie. The customer associate we spoke with instructed my son that there were several maintenance fees associated with this card and that he was not eligible for the card because he was under the age of XXXX. My son was never informed that his card would be placed on hold due to an upgrade inquiry but that 's exactly what happened. Only XXXX XXXX, 2017 when my son went to debit money ( {$340.00} ) from his Money Network card to purchase items for school his card was declined. After several ATM attempts at different locations we phoned Money Network to learn that they had placed a hold on my child 's funds and had also charged a fee to his card for maintenance for no apparent reason. Which at that moment I asked how to remove the hold and requested that they refund him the fees because they were n't entitled to any maintenance fees. We were informed that this is standard policy for them when you attempt to upgrade and all we had to do was fax or mail in proof of identify and the hold would be released within 2-3 business days. Today is XXXX XXXX, 2017 and a hold is still placed on my child 's funds. We faxed proof of his identity which included his current paycheck stub and a state issued ID which were two items Money Network letter stated could be used as identifiers. His employer has also made several attempts to have his money taken off of hold and so have we. I have spoke with Money Network a total of 8 times multiple days with no resolution. Customer associates statements are always different each time you call. I was told they received my son 's fax on XXXX XXXX, 2017 and it was still being reviewed by a department that they could n't check with who makes the decision to release the hold. Another time we were told that my son needed to send in his social security card, passport, or even a credit card. Now we 're being told that his information was never received but we 've already been told it was and why does my son have to send in additional documentation when he sent two items which identified him. I will not compromise my child 's social security card or anything I feel could be used for identity theft when it is n't necessary. His social security card nor passport or a credit card was used initially to get this payroll card. My son has always verified his social security number each time a customer service associate asked for his information so my belief is that they are operating a ponzi scheme and Money Network banking practice is fraudulent. They should be ashamed targeting teenagers and consumers in general who work hard for their money. I have filed a complaint with the FDIC, Alabama State Attorney General, and now with you. We hope that you can help us resolve this matter asap or our next step will be legal action against Money Network.","date_sent_to_company":"2017-08-05T16:27:10.000Z","issue":"Trouble using the card","sub_product":"Payroll card","zip_code":"36830","tags":null,"has_narrative":true,"complaint_id":"2596014","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"First Data Corporation","date_received":"2017-08-05T15:27:09.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using the card to withdraw money from an ATM"},"highlight":{"complaint_what_happened":["We faxed proof of his identity <em>which</em> included his current paycheck stub and a state issued ID <em>which</em> were two items Money <em>Network</em> letter stated could be used as identifiers. His employer has also made several attempts to have his money taken off of hold and so have we. I have spoke with Money <em>Network</em> a total of 8 times multiple days with no resolution. Customer associates statements are always different each time you call."]},"sort":[15.874303,"2596014"]},{"_index":"complaint-public-v1","_id":"2672862","_score":15.794166,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax had their computer network systems hack. Now the most sensitive of ID data, including yours, is in the hands of criminals. Equifax was/is responsible for protecting that data. They should be held accountable for fixing the breach of their systems. I 'm afraid for the future of my family because my SS #, and my wife 's, and Children 's has been compromised. I need a permanent solution, not a 6 month monitoring joke.","date_sent_to_company":"2017-09-13T22:05:01.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"61704","tags":null,"has_narrative":true,"complaint_id":"2672862","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-13T21:53:52.000Z","state":"IL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Equifax had their computer <em>network</em> systems hack. Now the most sensitive of ID data, including yours, is in the hands of criminals. Equifax was/is responsible for protecting that data. They should be held accountable for fixing the breach of their systems. I 'm afraid for the future of my family because my SS #, and my wife 's, and Children 's has been compromised. I need a permanent solution, not a 6 month <em>monitoring</em> joke."]},"sort":[15.794166,"2672862"]},{"_index":"complaint-public-v1","_id":"6674233","_score":15.671062,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I activated a new card with capital one I believe in XX/XX/2023. It had some issue later with my social security number linking to me. With this new card. I spent a great deal of time sorting this out in XXXX as I had no access to my account via automated phone or website. \n\nI was told by Capital One it was fixed but it wasnt. I made a payment that month but still couldnt see the account, due dates etc. this was well after the alleged timeframe it might take to switch over what they did to resolve the account issue. \nIn XXXX I Ended up getting a late fee and after calling them and their IT actually fixing it. I spoke to a few reps in customer service and financial and I was denied a credit for the {$29.00}. They refused to answer why a credit wasnt warranted and proceeded to stick to what the first rep said whom acted like she was too bothered to deal with my issue and noted as denied. \n\nI paid off the new card and am intending on paying off my Menards, Silver, platinum, and closing my checking and savings. Way to go customer service. My monthly fees cost more than {$29.00}. \n\n\nThen there is an issue with denied atm transactions. I recently was denied money because of being security flagged while traveling. I stopped at an in network atm and try to take money out of the ATM for a customer i was going to visit. The ATM denied my transaction with no explanation. I tried multiple times to no avail. I left the bank. I try the XXXX also with the same results. I saw that there were out of network banks ahead, and no other network banks close by so I ended up driving about 20 minutes towards another bank and along the way I got a text message, asking me if I had tried to withdraw money at the ATM. Apparently there was a security flag on my account because I was traveling outside of my local area. I guess I was only about an hour away from my home. Because there was no network ATM anywhere close at that point I got a fee for using an off network atm. \n\nI called capital one and asked them following my transaction which went perfectly at a non-network ATM and I asked them about why I couldnt use my card and they told me it was because it was security flaged because of some unknown reason and this is the multiple times this has happened with their cards a question about getting a credit and they denied me yet so they cant give a credit because of this. \n\nfees like these add up immensely XXXX sure if you do this to many customers.","date_sent_to_company":"2023-04-03T19:37:39.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"515XX","tags":null,"has_narrative":true,"complaint_id":"6674233","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2023-03-09T18:16:24.000Z","state":"IA","company_public_response":null,"sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["I called capital one and asked them following my transaction <em>which</em> went perfectly at a non-<em>network</em> ATM and I asked them about why I couldnt use my card and they told me it was because it was <em>security</em> flaged because of some unknown reason and this is the multiple times this has happened with their cards a question about getting a credit and they denied me yet so they cant give a credit because of this. \n\nfees like these add up immensely XXXX sure if you do this to many customers."]},"sort":[15.671062,"6674233"]},{"_index":"complaint-public-v1","_id":"8920815","_score":15.609128,"_source":{"product":"Prepaid card","complaint_what_happened":"Dear Consumer Financial Protection Bureau, I hope this message finds you well. \n\nI am writing to urgently bring to your attention a serious issue involving fraudulent activity on my Money Network account, which is owned by Fiserv Inc. As a federally insured banking institution overseen by the FDIC , I am reaching out to request a thorough investigation into the actions of Money Network, as they are unlawfully withdrawing funds from their customers ' accounts. \n\nOn XX/XX/2024, I discovered that funds were fraudulently wired out of my Money Network account shortly after a deposit from EDD was loaded onto the card. It appears that someone gained unauthorized access to my account and transferred funds to an unknown destination. Given that I did not authorize this transaction, I strongly believe that Money Network is responsible for this fraudulent activity. \n\nThis incident has caused me significant financial hardship, as I am unable to access the funds that were stolen from my account. Despite submitting a dispute with Money Network, I have been informed that it could take up to 45 business days to resolve the issue. Unfortunately, I can not afford to wait this long, as I am currently unable to pay my bills and meet my financial obligations. \n\nI believe that Money Network 's actions constitute a serious breach of trust and raise concerns about the safety and security of customer accounts. As a federally insured banking institution, it is imperative that Money Network adhere to the highest standards of integrity and accountability. Therefore, I urge the Consumer Financial Protection Bureau to conduct a thorough investigation into Money Network 's practices and take appropriate action to protect the interests of its customers. \n\nThank you for your attention to this urgent matter. I am available to provide any additional information or documentation that may be required for the investigation. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2024-05-03T23:01:21.000Z","issue":"Unexpected or other fees","sub_product":"Government benefit card","zip_code":"91364","tags":null,"has_narrative":true,"complaint_id":"8920815","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-05-03T22:53:08.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I am writing to urgently bring to your attention a serious issue involving fraudulent activity on my Money <em>Network</em> account, <em>which</em> is owned by Fiserv Inc. As a federally insured banking institution overseen by the FDIC , I am reaching out to request a thorough investigation into the actions of Money <em>Network</em>, as they are unlawfully withdrawing funds from their customers ' accounts."]},"sort":[15.609128,"8920815"]},{"_index":"complaint-public-v1","_id":"2924754","_score":15.582955,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am a consumer with Bofa and my security is at risk on public WiFi I want to use VPN ( virtual private network ) on my online banking account I never had this problem for 2 years for using online banking after one update I just stopped I put a complaint with the XXXX ( XXXX XXXX XXXX ) and they were being very rude with me on the phone when I use VPN for security of my account with BofA I told them that VPN is A virtual private network ( VPN ) is a technology that creates a safe and encrypted connection over a less secure network, such as the internet. VPN technology was developed as a way to allow remote users and branch offices to securely access corporate applications and other resources. I told BofA to fix the issue and its still going on with other consumers that go to coffee shops with laptops on public wifi and the bank refuse to fix the bug for our own security while on public wifi.","date_sent_to_company":"2018-06-02T06:45:08.000Z","issue":"Managing, opening, or closing your mobile wallet account","sub_product":"Mobile or digital wallet","zip_code":"63125","tags":null,"has_narrative":true,"complaint_id":"2924754","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2018-06-02T06:30:20.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I am a consumer with Bofa and my <em>security</em> is at risk on public WiFi I want to use VPN ( virtual private <em>network</em> ) on my online banking account I never had this problem for 2 years for using online banking after one update I just stopped I put a complaint with the XXXX ( XXXX XXXX XXXX ) and they were being very rude with me on the phone when I use VPN for <em>security</em> of my account with BofA I told them that VPN is A virtual private <em>network</em> ( VPN ) is a technology that creates a safe and encrypted connection"]},"sort":[15.582955,"2924754"]},{"_index":"complaint-public-v1","_id":"11592315","_score":15.581602,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Complaint to the Consumer Financial Protection Bureau ( CFPB ) Respondent Information : Zelle Network ( Early Warning Services , LLC XXXX XXXX  XXXX XXXX, XXXX. \nXXXX XXXX Bank, XXXX. \n\nSubject : Complaint Against Zelle Network and Associated Banks for Fraud Negligence and Harm Complaint Details : This complaint is filed against Zelle Network, operated by Early Warning Services , LLC, and its primary participating banks : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. The complaint addresses the following issues : XXXX. Negligence in Fraud Prevention : Zelles design, as detailed in the CFPBs investigation, exposes users to fraud due to inadequate authentication measures and the allowance of unregistered tokens. As a consumer, I have experienced fraud resulting from this negligence, which Zelle and the associated banks failed to address adequately.\n\n2. Lack of Investigation into Fraud Claims : Despite reporting fraudulent transactions, I have received minimal assistance or resolution. Zelle and its associated banks either closed complaints without action or directed me to contact the fraudster, a clear violation of consumer protection laws.\n\n3. False Claims of Security : Zelle and the associated banks have falsely marketed their service as safe and secure, misleading consumers into believing their funds are protected when, in fact, Zelle lacks basic fraud-prevention measures. \nXXXX. Failure to Provide Timely Relief or Compensation : Despite repeated complaints about fraud, I have not received reimbursement or substantive explanations regarding the handling of my disputes. This has caused financial and emotional harm. \n\nRelief Requested : 1. Immediate Action to Address Fraud Concerns : Implement adequate fraud prevention and detection measures on the Zelle platform.\n\nInvestigate all my prior fraud claims thoroughly and provide a detailed response.\n\n2. Reimbursement for Fraudulent Losses : Provide monetary compensation for the financial harm caused by Zelles and the banks negligence. I demand {$150000.00} for fraudulent transactions, emotional distress, and financial opportunities lost as a direct result of this negligence. \n3. Long-term Compliance Monitoring : Require Zelle and associated banks to comply with federal consumer protection laws and implement safeguards for future transactions.\n\n4. Transparency in Communication : Provide regular updates on fraud investigations and ensure consumers are informed about risks associated with using Zelle.","date_sent_to_company":"2025-01-18T03:37:23.000Z","issue":"Other transaction problem","sub_product":"Virtual currency","zip_code":"281XX","tags":null,"has_narrative":true,"complaint_id":"11592315","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2025-01-18T03:01:03.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Complaint to the Consumer Financial Protection Bureau ( CFPB ) Respondent Information : Zelle <em>Network</em> ( Early Warning Services , LLC XXXX XXXX  XXXX XXXX, XXXX. \nXXXX XXXX Bank, XXXX. \n\nSubject : Complaint Against Zelle <em>Network</em> and Associated Banks for Fraud Negligence and Harm Complaint Details : This complaint is filed against Zelle <em>Network</em>, operated by Early Warning Services , LLC, and its primary participating banks : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX."]},"sort":[15.581602,"11592315"]},{"_index":"complaint-public-v1","_id":"7412177","_score":15.540855,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"The State of California chose to contract Money Network to process the Middle Class Tax Refund. I received a prepaid card from Money Network, without a security chip. I was only able to withdraw a limited amount as per their daily withdrawal limit ( {$400.00} ). When attempting to make a second withdrawal of the remaining balance, the card prompted an error message at the ATM. I called Money Network to inquire about the error message. I was told that funds were stolen from my account. \n\nI went through the process of initiating a dispute to recover the funds. I requested written confirmation of the event for my records. Money Network refused to provide written proof of the stolen funds. I was told that Money Network would not provide written communications about the event. I was told to wait for the dispute process to resolve and I would receive a check in the amount of the balance. Several weeks passed without any communication or check from Money Network. \n\nI took it upon myself to call Money Network for an update on the case. I was told that the dispute was successful and that funds were returned to the account balance. I asked when I would be receiving the check. The individual informed me that it would take between XXXX to XXXX business days. I asked when the dispute resolution decision was made. It turns out that the decision was made on XX/XX/2023 - three weeks ago and Money Network provided XXXX communication. I was told that a check would only be issued on the balance if requested by the account holder.\n\nMoney Network recklessly issued prepaid cards without the advertised safety feature of a chip, making Middle Class Tax Refund customer funds vulnerable to theft and fraud.\n\nMoney Network has been minimally if at all cooperative in communicating in the dispute process. Money Network stonewalls in respect to communication and in respect to making funds rightfully belonging to customers accessible to said customer. I was only issued a check when I took it upon myself to be proactive in calling in for a status update on the status of the dispute. Had I not done so, Money Network would have indefinitely held onto my funds. \n\nFrom the daily card withdrawal limit, to only offering fee free withdrawals at their unsafe partner ATMs, to issuing cards without safety features, Money Network has been irresponsible at every turn, looking out only for themselves, even creating the environment in which customer funds were made vulnerable to theft -- making customer funds ripe for the picking for any scammer to use a skimmer on the unsecure chipless Money Network cards at one of Money Network 's unsafe partner ATMs or on the dark web.","date_sent_to_company":"2023-08-16T19:37:15.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"92011","tags":null,"has_narrative":true,"complaint_id":"7412177","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2023-08-16T18:42:16.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using the card to withdraw money from an ATM"},"highlight":{"complaint_what_happened":["The State of California chose to contract Money <em>Network</em> to process the Middle Class Tax Refund. I received a prepaid card from Money <em>Network</em>, without a <em>security</em> chip. I was only able to withdraw a limited amount as per their daily withdrawal limit ( {$400.00} ). When attempting to make a second withdrawal of the remaining balance, the card prompted an error message at the ATM. I called Money <em>Network</em> to inquire about the error message. I was told that funds were stolen from my account."]},"sort":[15.540855,"7412177"]},{"_index":"complaint-public-v1","_id":"8178747","_score":15.433406,"_source":{"product":"Prepaid card","complaint_what_happened":"I was entitled to receive a California Middle Class Tax Refund of {$1000.00} from the State of California Franchise Tax Board ( Link : Middle Class Tax Refund | FTB.ca.gov ). FTB outsourced Money Network ( California Middle Class Tax Refund Card | Money Network Financial ( XXXX ) ), a third-party financial institution, so Money Network delivers prepaid debit cards to the affected recipients. Money Network who was contracted to manage my account, issued and sent a prepaid debit card to me, but it was never delivered to me. It appears that the mail including my debit card was stolen before it was delivered to me. \n\nAfter so many attempts to figure out what happened to my debit card, Money Network finally agreed to reissue the prepaid debit card and re-sent to me. When I received the card and accessed my account, I realized unauthorized cash withdrawals were made via multiple ATM locations. \n\nI disputed the illegal withdrawal transactions to Money Network, however, they declined/rejected my dispute. The justification to decline my dispute was that the PIN was utilized to withdraw from the ATM machine. I never established the PIN and I never had an opportunity to set a PIN since I never received the original mail including my debit card with instructions to set a PIN. This justification to decline my dispute is unfair to the consumer since I had no opportunity to control over security of the mail with my debit card and my account, yet the service provider, Money Network, who is obligated to deliver the mail with the original condition failed to do so and refused to fulfill the service. In my case, Money Network was obligated to deliver my prepaid card in a proper condition and maintain the security over it and if the service was not delivered as promised they should have borne the loss and accommodated the consumer, so the consumer would receive the service/money as it was promised to.","date_sent_to_company":"2024-01-18T18:03:29.000Z","issue":"Problem getting a card or closing an account","sub_product":"Government benefit card","zip_code":"90501","tags":null,"has_narrative":true,"complaint_id":"8178747","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-01-18T17:57:26.000Z","state":"CA","company_public_response":null,"sub_issue":"Trouble getting, activating, or registering a card"},"highlight":{"complaint_what_happened":["In my case, Money <em>Network</em> was obligated to deliver my prepaid card in a proper condition and maintain the <em>security</em> over it and if the service was not delivered as promised they should have borne the loss and accommodated the consumer, so the consumer would receive the service/money as it was promised to."]},"sort":[15.433406,"8178747"]},{"_index":"complaint-public-v1","_id":"9460965","_score":15.389591,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Plaintiff, : XXXX XXXX XXXX XXXX XXXX ATTORNEY IN FACT for its Complaint alleges : XXXX. Notice to brings this action under Section 13 ( b ) of the Federal Trade Commission Act ( FTC Act ), 15 U.S.C. 53 ( b ), and the Standards for Safeguarding Customer Information ( Safeguards Rule ), 16 C.F.R. Part 314, issued pursuant to Sections 501-504 of the Gramm-Leach-Bliley Act ( GLB Act ), 15 U.S.C. 6801- 6804, to obtain permanent injunctive relief, restitution, and other relief for TRANSUNION LLCs violations of the FTC Act, 15 U.S.C . 45 ( a ), and the Safeguards Rule, 16 C.F.R. Part 314. Definitions ; rules of construction 15 U.S.C 1681 ( a ) ( 2 ( i ), : Responsibilities of furnishers of information to credit reporting agencies 15 U.S.C 1681s- ( 2 ), Compliance procedures 15 U.S.C 1681 ( e ) ( b ), Obligations with respect to disclosures of personal information 15 USC 6802, 15 USC 1681 ( 1 ) ( b ), Aggravated identity theft 18 USC 1028 ( A ), Protection of nonpublic personal information 15 USC 6801 ( a ) ( 1 ) ( 3 ), Chapter 41 Title 15 Consumer Credit Protection Rights , Violation of Truth in Lending Act, and Violation of Fair Credit Reporting Act. \n\n15 U.S.C. 41-58. Plaintiff, XXXX XXXX XXXX XXXX XXXX ATTORNEY IN FACT, to enforce Section 5 ( a ) of the FTC Act, 15 U.S.C . 45 ( a ), which prohibits unfair or deceptive acts or practices in or affecting commerce. XXXX XXXX XXXX, ATTORNEY IN FACT also here to enforce the Safeguards Rule, 16 C.F.R. Part 314, which requires financial institutions to protect the confidentiality, and integrity of customer information. \n\nTRANSUNION LLC TRANSUNION Originally founded in XXXX  by the XXXX XXXX XXXX. Currently ( the Corporation ). The Corporation was incorporated under the name XXXX XXXX XXXX XXXX, by the filing of its original Certificate of Incorporation with the Secretary of State of the State of XXXX. The address of the registered office of the Corporation in the State of XXXX  is XXXX XXXX XXXX XXXX in the City of XXXX XXXX XXXX of XXXX XXXX, XXXX. The name of the registered agent of the Corporation in the State of Delaware at such address is THE COMPANY CORPORATION. TRANSUNION LLC Headquarters address XXXX XXXX XXXX XXXX, XXXX IL XXXX through certain of its XXXX, XXXX. The purpose of the Corporation is to engage in any lawful act or activity for which corporations may be organized under the General Corporation Law of the State of Delaware ( the DGCL ). TRANSUNION LLC has transacted business in this District and throughout the United States.\n\nCOMMERCE At all times material to this Complaint, TRANSUNION LLC has maintained a substantial course of trade in or affecting commerce, as commerce is defined in Section 4 of the FTC Act, 15 U.S.C. 44.\n\nTRANSUNION LLCS NATURE OF BUSINESS ACTIVITIES TRANSUNION LLC, one of the three nationwide consumer reporting agencies in the United States, offers various credit reporting and information products and services to businesses and consumers. TRANSUNION LLC collects, processes, stores, and maintains vast quantities of personal information, including personal information of XXXX XXXX XXXX and more than XXXX XXXX U.S. consumers. \n\nTRANSUNION LLC stores much of this information in its main U.S. credit reporting database, known as Automated Credit Reporting Online ( ACRO ). TRANSUNION LLC uses XXXX  to provide credit reports, credit scores, collections, and prescreening products, among other things. \n\nTRANSUNION LLC also maintains on its network a system referred to as the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  is a network of applications and automated processes that handles XXXX XXXX XXXX questions, concerns and disputes regarding XXXX XXXX XXXX credit data. Among other things, the XXXX XXXX services an online dispute portal ( the XXXX Dispute Portal ), a web application where XXXX XXXX XXXX can dispute items appearing on XXXX XXXX XXXX credit reports and upload supporting documentation. XXXX also services TRANSUNION LLCs platform for XXXX XXXX XXXX credit freezes and fraud alerts, as well as all XXXX XXXX XXXX requests for a free annual file disclosure through AnnualCreditReport.com ( ACR ). \n\nWhen XXXX XXXX XXXX disputes items on his credit report through the XXXX Dispute Portal or otherwise transacts with TRANSUNION LLC for a consumer product or service ( such as a subscription to a credit monitoring product, a request to freeze the XXXX XXXX XXXX credit, or a request for a free credit report from XXXX ), XXXX XXXX XXXX must first submit sensitive personal information. For example, XXXX XXXX XXXX who requests a free credit report from XXXX must submit, among other things, his name, date of birth, and Social Security number ( SSN ). When XXXX XXXX XXXX who requests a security freeze or a copy of his credit score or credit report must submit personally identifiable information ( PII ), as well as a credit card number and expiration date if a purchase is being made. TRANSUNION LLC logs and stores XXXX XXXX XXXX XXXX in databases connected to XXXX. These databases thus contain hundreds of millions of records of sensitive personal information of XXXX XXXX XXXX and more than XXXX XXXX U.S. consumers. \n\nTRANSUNION LLC IN VIOLATION OF THE GLB ACTS SAFEGUARDS RULE TRANSUNION LLC is a financial institution, as that term is defined by Section 509 ( 3 ) ( A ) of the GLB Act, 15 U.S.C. 6809 ( 3 ) ( A ), and is subject to the GLB Act. The Safeguards Rule, which implements Section 501 ( b ) of the GLB Act, 15 U.S.C. 6801 ( b ), requires financial institutions to protect the security, confidentiality, and integrity of customer information by developing a comprehensive written information security program that contains reasonable administrative, technical, and physical safeguards, including, among other things, identifying reasonably foreseeable internal and external risks to the security, confidentiality, and integrity of customer information, and assessing the sufficiency of any safeguards in place to control those risks; designing and implementing information safeguards to control the risks identified through risk assessment, and regularly testing or otherwise monitoring the effectiveness of the safeguards key controls, systems, and procedures ; and evaluating and adjusting the information security program in light of the results of testing and monitoring, changes to the business operations or business arrangements, and any other relevant circumstances. 16 C.F.R. 314.3 and 314.4. Violations of the Safeguards Rule are enforced through the FTC Act. 15 U.S.C. 6805 ( a ) ( 7 ). For the reasons previously described, TRANSUNION LLC has not design and implement safeguards to address foreseeable internal and external risks for XXXX XXXX XXXX personal and private information, nor has TRANSUNION LLC regularly test or monitor the effectiveness of the safeguards or evaluate and adjust the information security program considering the results of testing and monitoring and other relevant circumstances regarding XXXX XXXX XXXX personal and private information. TRANSUNION LLC has therefore violated the GLB Act Safeguards Rule. \n\nUnfair Acts or Practices Regarding TRANSUNION LLCs Data Security Practices As described above TRANSUNION has failed to provide XXXX XXXX XXXX with reasonable security for his sensitive personal information collected, processed, maintained, or within TRANSUNION LLCs computer networks. TRANSUNION LLCs actions has caused or are likely to cause substantial injury to XXXX XXXX XXXX that XXXX XXXX XXXX can not reasonably avoid. TRANSUNION LLCs acts or practices set forth in constitute unfair acts or practices in violation of Section 5 of the FTC Act, 15 U.S.C. 45 ( a ) and 45 ( n ). \n\nVIOLATIONS OF THE GLB ACT SAFEGUARDS RULE In numerous instances, TRANSUNION LLC failed to protect and safeguard the security, confidentiality, and integrity of XXXX XXXX XXXX information and more than XXXX XXXX U.S. consumers. TRANSUNION LLC has not monitored the effectiveness of the safeguards and has not evaluated and adjusted TRANSUNION LLCs information security program in light of the results of testing and monitoring, and other relevant circumstances, as required by the Safeguards Rule, 16 C.F.R. Part 314. 46.. TRANSUNION LLCs acts or practices, as described above, TRANSUNION LLC has violated the Safeguards Rule, 16 C.F.R. Part d.","date_sent_to_company":"2024-07-09T21:33:57.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"92104","tags":null,"has_narrative":true,"complaint_id":"9460965","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-07-09T21:12:08.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["The Safeguards Rule, <em>which</em> implements Section 501 ( b ) of the GLB Act, 15 U.S.C. 6801 ( b ), requires financial institutions to protect the <em>security</em>, confidentiality, and integrity of customer information by developing a comprehensive written information <em>security</em> program that contains reasonable administrative, technical, and physical safeguards, including, among other things, identifying reasonably foreseeable <em>internal</em> and external risks to the <em>security</em>, confidentiality, and integrity of customer"]},"sort":[15.389591,"9460965"]},{"_index":"complaint-public-v1","_id":"19376460","_score":15.373577,"_source":{"product":"Credit card","complaint_what_happened":"I have credit monitoring setup for myself. I received several notices within the span of a few days, for a credit check and for a new account with a particular lender. I do not bank with this lender and had not sought credit for any reason. I was able to reach their fraud department and have the account closed before the card even arrived. When card arrived I saw that it was not a credit card linked to a network ( XXXX, XXXX, etc ) but was instead for a store/company I'd never heard of.","date_sent_to_company":"2026-02-10T05:20:58.000Z","issue":"Getting a credit card","sub_product":"Store credit card","zip_code":"72756","tags":null,"has_narrative":true,"complaint_id":"19376460","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-02-10T05:08:12.000Z","state":"AR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["I have credit <em>monitoring</em> setup for myself. I received several notices within the span of a few days, for a credit check and for a new account with a particular lender. I do not bank with this lender and had not sought credit for any reason. I was able to reach their fraud department and have the account closed before the card even arrived. When card arrived I saw that it was not a credit card linked to a <em>network</em> ( XXXX, XXXX, etc ) but was instead for a store/company I'd never heard of."]},"sort":[15.373577,"19376460"]},{"_index":"complaint-public-v1","_id":"9590439","_score":15.346272,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"NOTICE OF OPPORTUNITY TO CURE Plaintiff, : XXXX XXXX XXXX XXXX XXXX ATTORNEY IN FACT for its Complaint alleges : 1. Notice to brings this action under Section 13 ( b ) of the Federal Trade Commission Act ( FTC Act ), 15 U.S.C. 53 ( b ), and the Standards for Safeguarding Customer Information ( Safeguards Rule ), 16 C.F.R. Part 314, issued pursuant to Sections 501-504 of the Gramm-Leach-Bliley Act ( GLB Act ), 15 U.S.C. 6801- 6804, to obtain permanent injunctive relief, restitution, and other relief for TRANSUNION LLCs violations of the FTC Act, 15 U.S.C . 45 ( a ), and the Safeguards Rule, 16 C.F.R. Part 314. Definitions ; rules of construction 15 U.S.C 1681 ( a ) ( 2 ( i ), : Responsibilities of furnishers of information to credit reporting agencies 15 U.S.C 1681s- ( 2 ), Compliance procedures 15 U.S.C 1681 ( e ) ( b ), Obligations with respect to disclosures of personal information 15 USC 6802, 15 USC 1681 ( 1 ) ( b ), Aggravated identity theft 18 USC 1028 ( A ), Protection of nonpublic personal information 15 USC 6801 ( a ) ( 1 ) ( 3 ), Chapter 41 Title 15 Consumer Credit Protection Rights , Violation of Truth in Lending Act, and Violation of Fair Credit Reporting Act. 15 U.S.C. 41-58. Plaintiff, XXXX XXXX XXXX XXXX XXXX ATTORNEY IN FACT, to enforce Section 5 ( a ) of the FTC Act, 15 U.S.C . 45 ( a ), which prohibits unfair or deceptive acts or practices in or affecting commerce. XXXX XXXX XXXX, ATTORNEY IN FACT also here to enforce the Safeguards Rule, XXXX C.F.R. Part XXXX, which requires financial institutions to protect the confidentiality, and integrity of customer information. TRANSUNION LLC TRANSUNION Originally founded in 1968 by the XXXX XXXX XXXX. Currently ( the XXXX ). The Corporation was incorporated under the name XXXX XXXX XXXX XXXX, by the filing of its original Certificate of Incorporation with the Secretary of State of the State of Delaware. The address of the registered office of the XXXX in the State of Delaware is XXXX XXXX XXXX XXXX in the XXXX XXXX XXXXXXXX XXXX XXXX of XXXX XXXX, XXXX. The name of the registered agent of the XXXX in the State of Delaware at such address is THE COMPANY CORPORATION. TRANSUNION LLC Headquarters address XXXX XXXX XXXX XXXX, XXXX IL XXXX through certain of its subsidiaries, inc. The purpose of the XXXX is to engage in any lawful act or activity for which corporations may be organized under the General Corporation Law of the State of Delaware ( the DGCL ). TRANSUNION LLC has transacted business in this District and throughout the United States. COMMERCE At all times material to this Complaint, TRANSUNION LLC has maintained a substantial course of trade in or affecting commerce, as commerce is defined in Section 4 of the FTC Act, 15 U.S.C. 44. TRANSUNION LLCS NATURE OF BUSINESS ACTIVITIES TRANSUNION LLC, one of the three nationwide consumer reporting agencies in the United States, offers various credit reporting and information products and services to businesses and consumers. TRANSUNION LLC collects, processes, stores, and maintains vast quantities of personal information, including personal information of XXXX XXXX XXXX and more than XXXX XXXX U.S. consumers. TRANSUNION LLC stores much of this information in its main U.S. credit reporting database, known as Automated Credit Reporting Online ( ACRO ). TRANSUNION LLC uses ACRO to provide credit reports, credit scores, collections, and prescreening products, among other things. TRANSUNION LLC also maintains on its network a system referred to as the Automated consumer Interview System ( ACIS ). XXXX is a network of applications and automated processes that handles XXXX XXXX XXXX questions, concerns and disputes regarding XXXX XXXX XXXX XXXX data. Among other things, the XXXX XXXX services an online dispute portal ( the XXXX Dispute Portal ), a web application where XXXX XXXX XXXX can dispute items appearing on XXXX XXXX XXXX credit reports and upload supporting documentation. XXXX also services TRANSUNION LLCs platform for XXXX XXXX XXXX XXXX freezes and fraud alerts, as well as all XXXX XXXX XXXX requests for a free annual file disclosure through XXXX ( XXXX ). When XXXX XXXX XXXX disputes items on his credit report through the XXXX Dispute Portal or otherwise transacts with TRANSUNION LLC for a consumer product or service ( such as a subscription to a credit monitoring product, a request to freeze the XXXX XXXX XXXX credit, or a request for a free credit report from XXXX ), XXXX XXXX XXXX must first submit sensitive personal information. For example, XXXX XXXX XXXX who requests a free credit report from XXXX must submit, among other things, his name, date of birth, and Social Security number ( SSN ). When XXXX XXXX XXXX who requests a security freeze or a copy of his XXXX XXXX or credit report must submit personally identifiable information ( PII ), as well as a credit card number and expiration date if a purchase is being made. TRANSUNION LLC logs and stores XXXX XXXX XXXX XXXX in databases connected to XXXX. These databases thus contain hundreds of millions of records of sensitive personal information of XXXX XXXX XXXX and more than XXXX XXXX XXXX consumers. TRANSUNION LLC IN VIOLATION OF THE GLB ACTS SAFEGUARDS RULE TRANSUNION LLC is a financial institution, as that term is defined by Section 509 ( 3 ) ( A ) of the GLB Act, 15 U.S.C. 6809 ( 3 ) ( A ), and is subject to the GLB Act. The Safeguards Rule, which implements Section 501 ( b ) of the GLB Act, 15 U.S.C. 6801 ( b ), requires financial institutions to protect the security, confidentiality, and integrity of customer information by developing a comprehensive written information security program that contains reasonable administrative, technical, and physical safeguards, including, among other things, identifying reasonably foreseeable internal and external risks to the security, confidentiality, and integrity of customer information, and assessing the sufficiency of any safeguards in place to control those risks; designing and implementing information safeguards to control the risks identified through risk assessment, and regularly testing or otherwise monitoring the effectiveness of the safeguards key controls, systems, and procedures ; and evaluating and adjusting the information security program in light of the results of testing and monitoring, changes to the business operations or business arrangements, and any other relevant circumstances. 16 C.F.R. 314.3 and 314.4. Violations of the Safeguards Rule are enforced through the FTC Act. 15 U.S.C. 6805 ( a ) ( 7 ). For the reasons previously described, TRANSUNION LLC has not design and implement safeguards to address foreseeable internal and external risks for XXXX XXXX XXXX XXXX and private information, nor has TRANSUNION LLC regularly test or monitor the effectiveness of the safeguards or evaluate and adjust the information security program considering the results of testing and monitoring and other relevant circumstances regarding XXXX XXXX XXXX personal and private information. TRANSUNION LLC has therefore violated the GLB Act Safeguards Rule. Unfair Acts or Practices Regarding TRANSUNION LLCs Data Security Practices As described above TRANSUNION has failed to provide XXXX XXXX XXXX with reasonable security for his sensitive personal information collected, processed, maintained, or within TRANSUNION LLCs computer networks. TRANSUNION LLCs actions has caused or are likely to cause substantial injury to XXXX XXXX XXXX that XXXX XXXX XXXX can not reasonably avoid. TRANSUNION LLCs acts or practices set forth in constitute unfair acts or practices in violation of Section 5 of the FTC Act, 15 U.S.C. 45 ( a ) and 45 ( n ). VIOLATIONS OF THE GLB ACT SAFEGUARDS RULE In numerous instances, TRANSUNION LLC failed to protect and safeguard the security, confidentiality, and integrity of XXXX XXXX XXXX XXXX and more than XXXX XXXX U.S. consumers. TRANSUNION LLC has not monitored the effectiveness of the safeguards and has not evaluated and adjusted TRANSUNION LLCs information security program in light of the results of testing and monitoring, and other relevant circumstances, as required by the Safeguards Rule, 16 C.F.R. Part 314. 46.. TRANSUNION LLCs acts or practices, as described above, TRANSUNION LLC has violated the Safeguards Rule, 16 C.F.R. Part d.","date_sent_to_company":"2024-07-23T23:10:17.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"92104","tags":null,"has_narrative":true,"complaint_id":"9590439","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-07-23T23:01:01.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["The Safeguards Rule, <em>which</em> implements Section 501 ( b ) of the GLB Act, 15 U.S.C. 6801 ( b ), requires financial institutions to protect the <em>security</em>, confidentiality, and integrity of customer information by developing a comprehensive written information <em>security</em> program that contains reasonable administrative, technical, and physical safeguards, including, among other things, identifying reasonably foreseeable <em>internal</em> and external risks to the <em>security</em>, confidentiality, and integrity of customer"]},"sort":[15.346272,"9590439"]},{"_index":"complaint-public-v1","_id":"2661756","_score":15.1963625,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax used improper network and data security practices that resulted in my personal data being leaked to individuals of ill intent. I should be able to trust a credit reporting agency to take appropriate security measures to avoid compromising the identities and personal financial security of it 's customers.","date_sent_to_company":"2017-09-09T13:49:56.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"37604","tags":null,"has_narrative":true,"complaint_id":"2661756","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-09T13:49:54.000Z","state":"TN","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Equifax used improper <em>network</em> and data <em>security</em> practices that resulted in my personal data being leaked to individuals of ill intent. 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